Paycom vs OnPay

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Our analysts compared Paycom vs OnPay based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Paycom is a cloud-based payroll management software designed to streamline payroll processing for businesses of all sizes. It automates tasks like calculating taxes, generating paychecks, and filing reports, saving time and reducing errors. Paycom is particularly well-suited for companies with complex payroll needs, such as those with multiple locations, international employees, or union contracts. Some of Paycom's key benefits include its ease of use, scalability, and compliance support. The software is known for its intuitive interface and comprehensive features, making it easy for both administrators and employees to navigate. Paycom can also be customized to meet the specific needs of different businesses, regardless of size or industry. Additionally, Paycom stays up-to-date on all tax and regulatory changes, ensuring that businesses are always in compliance. When compared to similar payroll products, Paycom generally receives positive reviews from users for its user-friendly interface, comprehensive features, and reliable customer support. However, it is also known to be one of the more expensive options on the market, with pricing based on the number of employees and the complexity of payroll needs.

Pros
  • Easy to use interface
  • Comprehensive features
  • Reliable customer support
  • Scalable for businesses of all sizes
  • Strong compliance support
Cons
  • Higher cost compared to competitors
  • Complex pricing structure
  • May require additional setup for complex needs
  • Limited reporting customization options
  • Not ideal for very small businesses
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OnPay is designed to address core payroll needs for small businesses and handles basic HR functions as well. It integrates with a variety of other HR systems to enhance HR processes that include time tracking, accounting, benefits and compliance software integrations.

It requires no more than a few minutes to set up and features an easy-to-use interface. It also offers assistance with data migration for new users, making the transition even easier.
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$25/Employee, Monthly
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$46 Monthly
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Tailored to your specific needs
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Product Assistance

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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Reduced errors and improved accuracy: Paycom automates manual tasks and calculations, minimizing the risk of human error in payroll processing. This leads to more accurate paychecks and fewer compliance issues.
  • Increased efficiency and time savings: Streamlined workflows and automation free up HR teams from tedious tasks, enabling them to focus on strategic initiatives. Employees can also access self-service tools for faster issue resolution and time off requests.
  • Enhanced compliance: Paycom stays updated with complex tax regulations and automatically calculates and files payroll taxes accurately and on time. This reduces the risk of penalties and fines associated with non-compliance.
  • Improved employee satisfaction: Self-service portals and mobile access empower employees to manage their own payroll information, paystubs, and benefits enrollment. This transparency and convenience contribute to a more positive employee experience.
  • Scalability for growth: Paycom adapts to growing businesses by accommodating changes in employee numbers, pay structures, and complex payroll needs without requiring additional software or integrations.
  • Data-driven decision making: Robust reporting and analytics provide valuable insights into workforce trends, compensation costs, and other payroll data. This empowers informed decision-making and strategic HR planning.
  • Improved communication and transparency: Paycom facilitates clear and timely communication between HR, managers, and employees regarding payroll information, policy changes, and benefits updates.
  • Reduced administrative burden: Automated workflows and paperless processes minimize manual tasks and paperwork, freeing up HR teams to focus on higher-value activities.
  • Enhanced security and data protection: Paycom employs robust security measures and data encryption to protect sensitive employee information and ensure compliance with data privacy regulations.
  • Dedicated customer support: Paycom offers comprehensive customer support, including training resources, online help, and dedicated representatives, to assist users with any questions or issues.
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  • Automation: Automates calculation for state and federal payroll taxes and withholdings. Can also file tax forms and make tax payments. 
  • Accuracy: Guarantees tax filing accuracy and pledges to cover any fees that result from an error in tax calculation or filing. 
  • Saves Time: Eliminate the need for time-consuming tasks like data entry by integrating with other software and offering employee self-service functions. 
  • Ease of Operations: Offers health and dental benefits in all 50 states, access to major providers, integration of 401(k) retirement plans, quick employee census and the option to keep existing plans. Additionally provides life, vision, disability and more. 
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  • Applicant Tracking System (ATS): Build customizable databases to view relevant applicant information and track candidates as they move through the application process. Managers can search and sort applicants by information such as degree, specific skill sets, work history and more. 
  • Compensation Management: Define budgets, award bonuses and integrate with payroll to ensure that all employees receive fair compensation without overspending. 
  • Job Posting: Allows managers to post open positions to thousands of job boards. Managers can also rely on recruitment data to build reports to determine if their recruiting efforts are working. 
  • Payroll: Calculate taxes, process payroll, account for employee expenses and more, directly through the platform. Automate payroll processing, ensuring that employees are always paid the accurate amount at the correct time. 
  • Performance Management: Schedule and facilitate employee performance appraisals directly through the platform. 
  • Reporting: Leverage Paycom’s built-in analytics to generate reports on a variety of processes, including payroll, time and attendance, compensation and more. 
  • Scheduling: Create and edit employee schedules and approve requests for time off through the system’s calendar. Automate time tracking and integrate with payroll to streamline pay processing. 
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  • Payroll: Automate payroll processing, schedule unlimited pay runs, customize pay runs to match business functions, make corrections and cancel pay runs when necessary. 
  • Employee Management: Provides self-service to employees. They can go through self-onboarding, enter personal details, make changes, and access pay stubs and tax forms. 
  • Multiple Pay Rates: Supports direct deposit, check and debit card payments. Allows payment to different types of employees, including salaried employees, hourly workers and contractors. 
  • Tax Filing: Processes tax filings, including special tax filings for clergy and nonprofits. OnPay assists users with taxes by calculating, paying and filing tax forms automatically. 
  • Integrations: Connects with a variety of other systems that enable the system to complete tasks such as time tracking, benefits management, accounting and other core HR functions. 
  • Org Charts: Offers detailed employee profiles and contact info, along with a company directory and a visual org chart. Automatically updates details based on changes, organizes employees by location, department or teams. 
  • PTO Management: Provides custom paid time off policies, up to three accrual tiers, automated accrual tracking, a PTO calendar, and reminders and email notification. In-app requests and approvals are also available. 
  • Integrated Workers’ Comp: Aids in administration and includes pay-as-you-go policies and low up-front costs. Automatically updates during team changes and offers support from experienced brokers. 
  • COVID-19 Compliance: Tracks FFCRA sick or medical leaves, automated FFCRA tax credits, and PPP expenses and forgiveness. 
  • Additional HR Tools: Includes onboarding workflows, e-signing, in-app offer letters, new hire reporting and custom personnel checklists. Also offers: 
    • Online I-9 and W-4 forms.
    • Delegation and tracking of non-HR requests (like IT).
    • Built-in document templates, document storage and personnel files.
    • Direct messaging, compliance audits and an HR resource library.
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Product Ranking

#2

among all
Payroll Software

#20

among all
Payroll Software

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Analyst Rating Summary

86
75
85
89
100
60
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40
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Dashboard and Reporting
Expense Management
Security and Compliance
Time and Attendance Management
Payroll and Tax Management
Security and Compliance
Benefits Management
Payroll and Tax Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Paycom
OnPay
+ Add Product + Add Product
Benefits Management Dashboard And Reporting Expense Management Mobile Capabilities Payroll And Tax Management Platform Capabilities Security And Compliance Time And Attendance Management 85 100 100 87 91 87 100 95 89 60 40 69 88 83 100 52 0 25 50 75 100
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80%
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87%
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11%
78%
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22%
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88%
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75%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

43%
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57%
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User Sentiment Summary

Great User Sentiment 2809 reviews
Excellent User Sentiment 616 reviews
85%
of users recommend this product

Paycom has a 'great' User Satisfaction Rating of 85% when considering 2809 user reviews from 6 recognized software review sites.

98%
of users recommend this product

OnPay has a 'excellent' User Satisfaction Rating of 98% when considering 616 user reviews from 4 recognized software review sites.

4.4 (14)
5.0 (16)
4.2 (935)
4.9 (195)
4.34 (672)
n/a
4.4 (640)
4.9 (377)
4.8 (162)
n/a
3.6 (386)
4.6 (28)

Awards

SelectHub research analysts have evaluated Paycom and concluded it earns best-in-class honors for Expense Management.

Expense Management Award

OnPay stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User-Friendly: 85% of reviews mentioning the interface noted the platform has an intuitive layout, with all features organized and easy to locate.
Customer Service: Customer support is highly responsive, as asserted by 100% of reviews referencing it.
Employee Self-Services: All users referring to self-service observed that employees can easily upload documents, view information and track performance.
Performance Reviews: An open dialogue tool makes employee performance reviews more effective, as indicated by 70% of reviews mentioning this feature.
Use Anywhere: The mobile app is easy to use and has all desktop features available, as asserted by 100% reviews on this feature.
Customization: Customization for most features helps cater to a company’s unique requirements, as noted by all reviews on product customization.
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Customer Support: The service team is well-versed with the product and responds quickly, as noted by 93% of users referencing support.
Budget-Friendly: OnPay’s cost has good value against the features offered, according to 91% of users mentioning price.
User-Friendly: The application is easy to adapt to and use, suggested 82% of users who reviewed usage and interface.
Payroll Updates: Gantt Charts provide management with a rich visualization of project workflows and data depiction that helps solve scheduling problems, as observed by approximately 100% of users who talk about its visualizer tool.
Workflow Management: Of users mentioning workflow management, 85% suggested the platform simplifies and organizes workflows to make operations easy.
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Login Process: All reviews on the login process observed that employees need to log in every time they open the software, as there’s no password save feature.
Challenging Transition: Transitioning between the client and employee side is challenging and cumbersome, as users need to log in to both systems, according to all reviews on this aspect.
Learning Curve: All users reviewing learning noted that the platform has a steep learning curve, making adaptation difficult for new users.
Integration Capabilities: The system doesn't provide integration with major third-party platforms without using SFTP or API, as indicated by 100% of reviews on this feature.
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Unstable Mobile App: The mobile app doesn’t offer optimum usage and lacks functionality compared to the web and desktop versions, according to 66% of reviews referring to this feature.
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Paycom users in the past year have expressed both enthusiasm and concerns about the software. Many praise its user-friendly interface, mobile app convenience, and comprehensive feature set, which includes payroll, HR, benefits administration, and talent management. Compared to competitors, users find Paycom to be more intuitive and integrated, streamlining HR processes and saving time. Additionally, customer service is often lauded as responsive and helpful. However, some drawbacks are also mentioned. Implementation can be complex and require significant initial effort. Pricing concerns surface, with Paycom perceived as costlier than some competitors. While offering a wider range of features, this may not be necessary for all businesses, leading to potential overpaying for unused functionalities. Overall, Paycom seems to be a powerful and user-friendly option for companies seeking a one-stop HR and payroll solution. However, its complexity and cost warrant careful consideration, especially for smaller businesses or those with simpler needs. Comparing features and pricing with competitors is crucial to ensure Paycom aligns with your specific requirements and budget.

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OnPay is a payroll and HR management software ideal for small businesses. It offers various robust features such as workflow management, automated payroll updates, taxations and billings. It’s also easy to use and good for small budgets. The one notable drawback users cited was the mobile app’s functionality and speed. Overall, small businesses looking for an economic payroll solution with plenty of functionality should consider OnPay.

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