Heartland Payroll vs Papaya Global

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Our analysts compared Heartland Payroll vs Papaya Global based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Heartland Payroll Software Tool
Papaya Global Software Tool

Product Basics

Heartland Payroll is an online bookkeeping software that handles payment processing, Point of Sale interactions, capital and engagement with customers. It can manage compensation for retail, restaurants and multiple other industries both onsite and offsite. It also handles compensation, recruiting, benefits, time and attendance and more. Users looking for more full-service care can access services such as HR management, guidance with the Affordable Care Act and loans.
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Papaya Global simplifies payroll complexities for businesses with globally distributed workforces. Its cloud-based platform streamlines tasks like calculating taxes, managing compliance, and delivering secure payments across 160+ countries. This makes it ideal for companies that hire remote workers, have subsidiaries abroad, or frequently onboard international contractors. Users rave about Papaya's automation tools, which significantly reduce manual work and eliminate human error. The platform's centralized dashboard offers real-time data visibility, providing valuable insights for financial planning and workforce management. Compared to traditional payroll solutions, Papaya offers increased agility, scalability, and cost savings through streamlined processes and reduced compliance risks. Pricing is based on a per-user, per-month model, making it scalable for businesses of all sizes.

Pros
  • Automated payroll
  • Global compliance
  • User-friendly interface
  • Centralized data
  • Scalable pricing
Cons
  • Limited customization
  • Potential integration issues
  • Occasional bugs
  • Limited reporting
  • Customer service response time
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$89 Monthly
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$20/Employee, Monthly
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Chromebook
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Product Assistance

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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Accurate Payroll: Automate the entire operation to cut down on errors and changes in data made by human error. Handle the complexities of benefits, retirement and more with accurate calculations.
  • Timer Saver: Cut down on paperwork and save time that would otherwise be spent filling out data. It automates payment, benefits, workers’ compensation and other necessary compensation processes, freeing up time to find and analyze issues.
  • More Engaged Customers: Draw in customers with rewards programs and gift cards while monitoring and analyzing their behavior to improve processes and bring up the bottom line. The simplification of POS interactions also makes them more likely to return and reflect positively on the experience. Monitor customer activity, build relationships with customers, analytics the metrics and send custom emails to keep in touch.
  • Better Insights: Analyze data to better understand how campaigns are affecting the bottom line. This includes reporting on customer intelligence, performance, reputation management and benchmarking on competitors.
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  • Simplified Global Payroll: Manage payroll for a distributed workforce across 160+ countries with ease and accuracy.
  • Enhanced Compliance: Stay compliant with local tax regulations and avoid costly penalties.
  • Automated Workflows: Automate manual tasks like tax calculations, payments, and reporting, saving time and resources.
  • Centralized Data Visibility: Gain real-time insights into your global payroll data with a centralized dashboard.
  • Scalable and Cost-Effective: Pay only for the employees you manage, making Papaya Global ideal for businesses of all sizes.
  • Improved Employee Experience: Ensure timely and accurate payments for your global workforce, boosting morale and productivity.
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  • Payment Processing: Give and receive payments easily through rapid authorization and fast funding. To help customers, the POS systems can accept money from ACH, digital wallets, EMV chips cards and gift cards. This system is supported online, through mobile, by the virtual terminal. Other options include a merchant administrative portal, work orders, invoicing, custom forms, e-commerce and integrates with Plaid, QuickBooks and Zapier.
  • Tax Management: Oversee business withholdings for the year, whether from health benefits, unemployment, social security or workers’ compensation.
  • Recruiting: Execute talent acquisition activities such as posting jobs, scheduling interviews, getting applications, onboarding new hires and keeping their eyes on potential candidates with the applicant tracking system. The system also offers to screen companies for the Work Opportunity Tax Credit.
  • Affordable Care Act: See which employees need health insurance and use the ACA reporting tool to determine the large employer status. It comes with monthly reporting that shows the number of full-time employees and equivalents, shows the total paid and unpaid hours for workers and helps with completing the 1094-C and 1095-C forms.
  • Benefits: The solution integrates with the benefits management system Ease. Administrators can transfer employee updates, new hire information and deductions to the payroll system.
  • Surcharge: The surcharge program charges customers 3.5% for credit card transactions. Deposit the next day and get reports on the amount that’s been regained from the venue.
  • Loans: Apply for loans through the Lendio loan marketplace, which provides access to various partners. Loans range from $5,000 to $5 million. Users can have a credit line of up to $250,000. The approval process generally takes about 15 minutes and the approval process is generally done within 48 hours.
  • HR: Services include coaching for issues in management, compensation, access to hiring documents, alerts for state and federal labor law changes and more.
  • Point of Sale: Accept multiple payment options. It works offline, can integrate with third-party apps and can enable purchases with the system, by a kiosk, in a drive-through and more.
  • Time and Attendance: Register punches, track hours, monitor schedules, handle PTO and create reports for various metrics.
  • Other Integrations: Integrations also include time and attendance, 401(k), general ledger and accounting systems and workers’ compensation.
  • Billing: Process billing in a streamlined manner by cutting down on late payments, paper documentation and tracking expenses through analytics. The solution is PCI level 1 certified to help with compliance purposes and serves as bookkeeping software.
  • Online, Mobile and Devices: Check accounts, send billing and pay online, through a tablet, by mobile or by other devices. It also can operate as a POS. Customers access the e-commerce features for a convenient buying experience.
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  • Global Payroll Automation: Automates payroll processes for employees and contractors across 160+ countries, including tax calculations, compliance checks, payment processing, and reporting.
  • Compliance Management: Ensures adherence to local labor laws, tax regulations, and employment standards in each country of operation.
  • Centralized Data Platform: Provides a single source of truth for all global payroll data, accessible through a user-friendly dashboard with real-time insights.
  • AI-Driven Insights: Leverages artificial intelligence to identify potential risks and optimize payroll processes, reducing manual work and errors.
  • User-Friendly Interface: Offers an intuitive and easy-to-use interface that streamlines payroll management tasks for both HR and finance teams.
  • Integration Capabilities: Integrates seamlessly with leading HCM, ERP, and time-tracking systems to streamline data flow and eliminate manual data entry.
  • Security and Compliance: Adheres to strict data security and privacy standards, protecting sensitive employee information.
  • Global Employer of Record (EOR) Services: Offers EOR services, allowing businesses to quickly hire and manage employees in new countries without establishing legal entities.
  • Global Contractor Management: Manages the onboarding, payments, and compliance for international contractors.
  • Global Benefits Administration: Streamlines the management of benefits programs for global employees.
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Product Ranking

#51

among all
Payroll Software

#75

among all
Payroll Software

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User Sentiment Summary

Poor User Sentiment 10 reviews
Great User Sentiment 24 reviews
56%
of users recommend this product

Heartland Payroll has a 'poor' User Satisfaction Rating of 56% when considering 10 user reviews from 2 recognized software review sites.

85%
of users recommend this product

Papaya Global has a 'great' User Satisfaction Rating of 85% when considering 24 user reviews from 2 recognized software review sites.

2.8 (5)
4.25 (12)
2.8 (5)
4.2 (12)

Synopsis of User Ratings and Reviews

Simple Interface: Users appreciate the clean and straightforward interface, finding it easy to navigate and locate necessary features without unnecessary complexity.
Tax Compliance: Heartland Payroll automatically calculates and files payroll taxes, ensuring businesses remain compliant with federal and state regulations, alleviating concerns about potential penalties or audits.
Direct Deposit: The direct deposit feature streamlines the payment process, allowing employees to receive their wages electronically and eliminating the need for paper checks, which can be time-consuming and prone to errors.
Employee Self-Service: The employee self-service portal empowers employees to access and manage their personal information, pay stubs, and tax documents independently, reducing administrative burdens on HR and payroll teams.
Reporting Capabilities: Heartland Payroll offers comprehensive reporting tools that provide insights into payroll data, enabling businesses to track expenses, analyze trends, and make informed decisions regarding their workforce.
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Saves Time and Effort: Automates manual tasks like tax calculations, payments, and reporting, freeing up HR teams to focus on strategic initiatives.
Improves Accuracy and Compliance: Ensures adherence to local regulations and minimizes the risk of errors and penalties.
Streamlines Global Payroll: Manages payroll for a distributed workforce across 160+ countries with ease and consistency.
Provides Real-Time Insights: Offers a centralized dashboard with real-time data visibility for informed decision-making.
Scales with Your Business: Pay-per-employee pricing model adapts to businesses of all sizes and growth stages.
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Dated Interface: Heartland's user interface appears outdated and clunky, making navigation and task completion cumbersome for users accustomed to modern software design.
Customer Service Issues: Heartland's customer service has received negative feedback, with users reporting long wait times and unhelpful responses. This can be frustrating for users seeking timely assistance with payroll issues.
Limited Integrations: Heartland Payroll may not integrate seamlessly with other business software, such as accounting or HR platforms, leading to manual data entry and potential errors.
Pricing Structure: Heartland's pricing structure can be complex and opaque, making it difficult for businesses to anticipate costs and compare options effectively.
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Limited Customization: May not fully accommodate unique business processes or reporting needs beyond its standard features.
Potential Integration Challenges: Integration with existing HR systems or third-party tools might require additional setup or workarounds.
Occasional Bugs and Reporting Delays: Users have reported infrequent software bugs and potential delays in accessing certain reports.
Customer Service Response Time: Some users have experienced longer-than-expected wait times for customer support during peak periods.
Higher Cost for Complex Needs: Additional features and services can increase costs for businesses with extensive payroll requirements.
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Is your payroll process stuck in the dark ages? Heartland Payroll might just be the knight in shining armor your business needs. Heartland Payroll generally receives positive feedback, with users praising its comprehensive features and ease of use. The platform's ability to automate payroll calculations, tax filings, and payments is a major time-saver for businesses. Users also appreciate the self-service portal, which allows employees to access their pay stubs and W-2 forms electronically. Affordability is another plus, especially for small and medium-sized businesses. However, some users have reported occasional glitches and a lack of customization options. Compared to competitors like ADP and Paychex, Heartland Payroll may not have as many bells and whistles, but it offers a solid core feature set at a competitive price point. This makes it an attractive option for businesses that prioritize simplicity and affordability over advanced functionality. Heartland Payroll is best suited for small to medium-sized businesses with straightforward payroll needs. Its user-friendly interface and core features make it easy to manage payroll without a steep learning curve or a hefty price tag. However, larger businesses or those with complex payroll requirements may find the platform's limitations restrictive. It's important to note that software capabilities and user experiences can change over time, so it's always a good idea to check the latest reviews and information before making a decision.

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User reviews for Papaya Global paint a vivid picture of a powerful and user-friendly platform aimed at simplifying global payroll. Many users laud its automation capabilities, praising it for saving time and reducing manual work. "Papaya automates everything from tax calculations to payments, freeing up our HR team to focus on strategic initiatives," says one reviewer. This is a major advantage over traditional payroll solutions, often described as cumbersome and prone to errors. However, some users point out Papaya's limitations in customization. While its standardized platform excels in broad strokes, it may not bend to every unique business need. "We love the ease of use," says one reviewer, "but wish there were more options for tailor-made reporting." In comparison, users report that competitors like Deel offer stronger customization options, but at the expense of Papaya's user-friendliness. Papaya's global reach is another key differentiator. With support for payroll in over 160 countries, it simplifies managing a distributed workforce with ease. "Our company has employees all over the world," says one reviewer, "and Papaya handles compliance and payments seamlessly across all locations." Users find this a significant advantage over regional payroll providers, who are often limited to specific countries. Ultimately, user reviews suggest Papaya Global shines for businesses seeking a user-friendly platform to manage global payroll efficiently. Its automation tools and extensive country coverage stand out, but those requiring deep customization may need to explore further. As one reviewer summarizes, "Papaya takes the headache out of global payroll, but be prepared to adapt your processes to its structure."

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