Heartland Payroll vs Aatrix

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Our analysts compared Heartland Payroll vs Aatrix based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Heartland Payroll Software Tool
Aatrix Software Tool

Product Basics

Heartland Payroll is an online bookkeeping software that handles payment processing, Point of Sale interactions, capital and engagement with customers. It can manage compensation for retail, restaurants and multiple other industries both onsite and offsite. It also handles compensation, recruiting, benefits, time and attendance and more. Users looking for more full-service care can access services such as HR management, guidance with the Affordable Care Act and loans.
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Aatrix eFile is a cloud-based payroll software designed to streamline year-end tax reporting for businesses. It caters to businesses of all sizes, but its user-friendly interface and integrated filing system make it particularly attractive to those who lack dedicated HR personnel. Aatrix eFile boasts features like secure electronic filing of W-2s, 1099s, and ACA forms, directly from existing payroll software. Users can also choose to print and mail physical copies to employees. Aatrix eFile offers a cost-effective solution compared to traditional paper filing, with pricing based on the number of forms filed.
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$89 Monthly
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$25/User, Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Accurate Payroll: Automate the entire operation to cut down on errors and changes in data made by human error. Handle the complexities of benefits, retirement and more with accurate calculations.
  • Timer Saver: Cut down on paperwork and save time that would otherwise be spent filling out data. It automates payment, benefits, workers’ compensation and other necessary compensation processes, freeing up time to find and analyze issues.
  • More Engaged Customers: Draw in customers with rewards programs and gift cards while monitoring and analyzing their behavior to improve processes and bring up the bottom line. The simplification of POS interactions also makes them more likely to return and reflect positively on the experience. Monitor customer activity, build relationships with customers, analytics the metrics and send custom emails to keep in touch.
  • Better Insights: Analyze data to better understand how campaigns are affecting the bottom line. This includes reporting on customer intelligence, performance, reputation management and benchmarking on competitors.
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  • Better Support: Learn the ins and outs of the service with extensive training and implementation support. Work with trained professionals to customize the processes to fit the needs of a business and its customers. 
  • Platform Separation: Focus on optimizing time and technical focus with Windows and Apple separation. Maximize the value of the software with specified implementation and support to save time and frustration.  
  • Simply Integration: Avoid switching between different apps and save time with one streamlined, convenient platform. Save time and prevent disconnects with one log-in hub for all platform functions. 
  • Simplified Filing: Avoid the end-of-year filing panic with continuous compliance throughout the calendar and fiscal year. 
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  • Payment Processing: Give and receive payments easily through rapid authorization and fast funding. To help customers, the POS systems can accept money from ACH, digital wallets, EMV chips cards and gift cards. This system is supported online, through mobile, by the virtual terminal. Other options include a merchant administrative portal, work orders, invoicing, custom forms, e-commerce and integrates with Plaid, QuickBooks and Zapier.
  • Tax Management: Oversee business withholdings for the year, whether from health benefits, unemployment, social security or workers’ compensation.
  • Recruiting: Execute talent acquisition activities such as posting jobs, scheduling interviews, getting applications, onboarding new hires and keeping their eyes on potential candidates with the applicant tracking system. The system also offers to screen companies for the Work Opportunity Tax Credit.
  • Affordable Care Act: See which employees need health insurance and use the ACA reporting tool to determine the large employer status. It comes with monthly reporting that shows the number of full-time employees and equivalents, shows the total paid and unpaid hours for workers and helps with completing the 1094-C and 1095-C forms.
  • Benefits: The solution integrates with the benefits management system Ease. Administrators can transfer employee updates, new hire information and deductions to the payroll system.
  • Surcharge: The surcharge program charges customers 3.5% for credit card transactions. Deposit the next day and get reports on the amount that’s been regained from the venue.
  • Loans: Apply for loans through the Lendio loan marketplace, which provides access to various partners. Loans range from $5,000 to $5 million. Users can have a credit line of up to $250,000. The approval process generally takes about 15 minutes and the approval process is generally done within 48 hours.
  • HR: Services include coaching for issues in management, compensation, access to hiring documents, alerts for state and federal labor law changes and more.
  • Point of Sale: Accept multiple payment options. It works offline, can integrate with third-party apps and can enable purchases with the system, by a kiosk, in a drive-through and more.
  • Time and Attendance: Register punches, track hours, monitor schedules, handle PTO and create reports for various metrics.
  • Other Integrations: Integrations also include time and attendance, 401(k), general ledger and accounting systems and workers’ compensation.
  • Billing: Process billing in a streamlined manner by cutting down on late payments, paper documentation and tracking expenses through analytics. The solution is PCI level 1 certified to help with compliance purposes and serves as bookkeeping software.
  • Online, Mobile and Devices: Check accounts, send billing and pay online, through a tablet, by mobile or by other devices. It also can operate as a POS. Customers access the e-commerce features for a convenient buying experience.
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  • Payment Processing: Simplify payment management with one platform for wage distribution, tracked hours, deductions, holidays and adjustments for PTO and sick leave. Automate clocking in and out with TimeCard and Top Pay integrations. 
  • Computerized Filing Services: File electronic employee, state and federal W2s and 1099s. Complete ACA filing, unemployment and new hire paperwork, 1095s and 1094-Bs and -Cs. Keep safe records of all file transactions. 
  • Traditional Paper Copies: Print any digital files to keep and paper trail and send to government agencies and recipients with nest-business day and selected delivery date options. 
  • AUF Compatability: Use the AUF (Aatrix Universal File) format to integrate payment processing data with any account or processing application. Translate AUF data with the built-in form viewer software to convert reports, view data and print. 
    • Integrated Filing: Communicate through the Single-Point eFile Center to send any payment reports to over 200 tax authorities for processing and filing for customers. 
  • Real-Time Tax Updates: Subscribe to the added tax table service to see changes to paychecks, employee compliance, deductions and duplications immediately reflected with automatic data updates. 
  • Populated Paperwork: Edit existing HR templates with appropriate company, employee and branding information to create performance reviews, disciplinary write-ups and employee handbooks. Finalized forms are stored in an encrypted company directory. 
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Product Ranking

#51

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Payroll Software

#78

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Payroll Software

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User Sentiment Summary

Poor User Sentiment 10 reviews
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56%
of users recommend this product

Heartland Payroll has a 'poor' User Satisfaction Rating of 56% when considering 10 user reviews from 2 recognized software review sites.

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2.8 (5)
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2.8 (5)
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Synopsis of User Ratings and Reviews

Simple Interface: Users appreciate the clean and straightforward interface, finding it easy to navigate and locate necessary features without unnecessary complexity.
Tax Compliance: Heartland Payroll automatically calculates and files payroll taxes, ensuring businesses remain compliant with federal and state regulations, alleviating concerns about potential penalties or audits.
Direct Deposit: The direct deposit feature streamlines the payment process, allowing employees to receive their wages electronically and eliminating the need for paper checks, which can be time-consuming and prone to errors.
Employee Self-Service: The employee self-service portal empowers employees to access and manage their personal information, pay stubs, and tax documents independently, reducing administrative burdens on HR and payroll teams.
Reporting Capabilities: Heartland Payroll offers comprehensive reporting tools that provide insights into payroll data, enabling businesses to track expenses, analyze trends, and make informed decisions regarding their workforce.
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Saves Time: Streamlines payroll processes, automates calculations, and reduces manual data entry.
Improves Accuracy: Eliminates errors associated with manual payroll, ensuring timely and precise payments.
Enhances Compliance: Complies with complex tax regulations, reducing the risk of penalties and audits.
Increases Efficiency: Integrates with other business systems, such as HR and accounting, for seamless data flow.
Supports Employee Self-Service: Empowers employees with online access to pay stubs, tax forms, and other payroll-related information.
Cost-Effective: Affordable solution that provides significant savings compared to outsourcing or manual payroll processing.
Reliable and Secure: Backed by robust technology and industry-standard security measures, ensuring data protection.
Excellent Customer Support: Responsive and knowledgeable support team provides timely assistance and guidance.
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Dated Interface: Heartland's user interface appears outdated and clunky, making navigation and task completion cumbersome for users accustomed to modern software design.
Customer Service Issues: Heartland's customer service has received negative feedback, with users reporting long wait times and unhelpful responses. This can be frustrating for users seeking timely assistance with payroll issues.
Limited Integrations: Heartland Payroll may not integrate seamlessly with other business software, such as accounting or HR platforms, leading to manual data entry and potential errors.
Pricing Structure: Heartland's pricing structure can be complex and opaque, making it difficult for businesses to anticipate costs and compare options effectively.
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Complex User Interface: Users have reported difficulty navigating the software and finding the features they need, leading to frustration and reduced productivity.
Limited Reporting Capabilities: Aatrix offers limited reporting options, making it challenging for businesses to extract and analyze payroll data for decision-making.
Inaccurate Calculations: Users have experienced errors in payroll calculations, resulting in incorrect paychecks and potential legal issues.
Poor Customer Support: Aatrix has been criticized for slow response times and unhelpful customer support, leaving users with unresolved issues.
Outdated Technology: The software's interface and features feel outdated compared to competitors, making it less user-friendly and efficient.
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Is your payroll process stuck in the dark ages? Heartland Payroll might just be the knight in shining armor your business needs. Heartland Payroll generally receives positive feedback, with users praising its comprehensive features and ease of use. The platform's ability to automate payroll calculations, tax filings, and payments is a major time-saver for businesses. Users also appreciate the self-service portal, which allows employees to access their pay stubs and W-2 forms electronically. Affordability is another plus, especially for small and medium-sized businesses. However, some users have reported occasional glitches and a lack of customization options. Compared to competitors like ADP and Paychex, Heartland Payroll may not have as many bells and whistles, but it offers a solid core feature set at a competitive price point. This makes it an attractive option for businesses that prioritize simplicity and affordability over advanced functionality. Heartland Payroll is best suited for small to medium-sized businesses with straightforward payroll needs. Its user-friendly interface and core features make it easy to manage payroll without a steep learning curve or a hefty price tag. However, larger businesses or those with complex payroll requirements may find the platform's limitations restrictive. It's important to note that software capabilities and user experiences can change over time, so it's always a good idea to check the latest reviews and information before making a decision.

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While not as widely reviewed as some competitors, Aatrix eFile garners positive feedback from users who praise its ease of use and affordability. A common theme is the straightforward interface, which reviewers often describe as intuitive – even for those without extensive payroll experience. This is particularly appealing to small businesses that might lack dedicated HR staff. However, some users found the W-2/1099 printing process trickier, requiring experimentation to ensure forms fit correctly in pre-printed envelopes. This can be frustrating, especially during busy tax filing seasons. Unlike some competitors, Aatrix eFile doesn't offer additional HR features like employee onboarding, which might be a drawback for businesses seeking a more comprehensive solution. Overall, Aatrix eFile seems best suited for small businesses or those with simple payroll needs. Its user-friendly design and affordable, per-form pricing make it a strong option for companies that prioritize cost-effectiveness and a streamlined year-end filing process. For businesses needing more robust HR functionalities or encountering printing difficulties, exploring alternative solutions might be worthwhile.

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