Home > Patient Scheduling Software > Setmore > Setmore vs DoctorConnect

Setmore vs DoctorConnect

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Our analysts compared Setmore vs DoctorConnect based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Setmore Software Tool
SelectHub Award Winner
DoctorConnect Software Tool
SelectHub Award Winner
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Product Basics

Setmore is a cloud-based solution that helps businesses set up appointments and communicate with clients and staff. It also facilitates booking through several online channels and digital payments for smoother operations.

With a comprehensive set of inclusions and robust customer support, it offers a seamless user experience to make the booking process easier. Specifically built for solopreneurs, non-profit organizations and small- to mid-sized businesses, it saves time and accelerates growth.
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DoctorConnect, an Adtel International product, is a healthcare solution catering to all specialties and organization sizes. It assists with scheduling and patient engagement to boost efficiency and retain clients.

Automated notifications, reminders and reschedule prompts, coupled with two-way communication, help reduce no-shows and maintain full practice schedules. Accessible through web browsers or a companion mobile app, patients can use telehealth capabilities, provide feedback and fill out pre-appointment forms to actively participate in their medical journeys from anywhere.

Pros

  • Easy to use
  • Reduces no-shows
  • Improves scheduling
  • Patient communication
  • Mobile-friendly

Cons

  • Limited reporting
  • Customization issues
  • Integration challenges
  • Support availability
  • Cost may vary
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$5/User, Monthly
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$210 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Fast Implementation:  CComplete setup and implementation within hours to start using the product. 
  • Easy to Use:  It is user-friendly, easy to navigate and manage, with a smooth onboarding process, making it easy to use for daily operations. 
  • Get More Business:  Automated appointment scheduling, organized communication, web plugins and reviews make it easier to retain existing customers and bring in new business. 
  • Streamline Communication:  Connects with over 40 apps to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Integrations:  Connect with over 40 apps and software to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Mobile Apps:  Manage customer listings, bookings, calendar and communication on-the-go with Android and iOS apps. 
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  • Enhanced Patient Engagement: DoctorConnect automates appointment reminders via text, phone calls, or emails, reducing no-shows and increasing patient adherence to treatment plans. Additionally, two-way communication capabilities allow patients to easily confirm or reschedule appointments, ask questions, and receive post-visit instructions, fostering a more interactive and convenient healthcare experience.
  • Improved Operational Efficiency: The software streamlines appointment scheduling by integrating with existing practice calendars and allowing patients to book appointments online, minimizing manual work for staff and reducing scheduling errors. Automated waitlist management helps fill open slots quickly, while online forms can collect patient information beforehand, saving valuable time during check-in.
  • Streamlined Communication: DoctorConnect facilitates secure communication between patients and healthcare providers beyond appointments. Secure messaging allows for exchanging non-urgent questions, test results, or medication refills, improving care coordination and reducing reliance on phone calls or in-person visits. Additionally, mass communication tools enable sending practice updates, appointment reminders, or public health information to a large group of patients efficiently.
  • Boosted Patient Satisfaction: By offering a convenient and user-friendly interface for scheduling appointments, communicating with providers, and managing their healthcare experience, DoctorConnect empowers patients and increases their satisfaction. Reduced waiting times, improved communication, and online access to information contribute to a more positive and efficient healthcare journey.
  • Potential Revenue Increase: Reduced no-shows, improved patient adherence to treatment plans, and streamlined communication can lead to increased revenue for healthcare practices. Additionally, online appointment scheduling allows patients to book appointments outside of regular office hours, potentially increasing patient volume and subsequently revenue.
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  • Appointments:  Schedule and manage appointments online by adding services, staff and pricing to an intuitive, color-coded scheduling calendar. Make provisions for recurring appointments and flexible scheduling. Customers can book an appointment within minutes, with instant notifications for confirmation, cancellation or rescheduling sent to both the staff and the customer. 
  • Reminders:  Send automated and personalized text and email reminders to both the customer and the staff to notify them of appointment confirmation, cancellation and rescheduling. Use pre-built dynamic templates to customize and add relevant information within messages. Embed options to confirm, cancel or reschedule an appointment, add payment links and notes. Enable calendar sync directly through text or emails. 
  • Staff Login:  Set up staff accounts, create individual calendars to specify and promote services, time and prices and manage multiple bookings simultaneously to maximize appointment density. Staff members can also get individual login credentials to manage their accounts with varying access levels. 
  • Reviews:  Collect reviews, feedback, testimonials and recommendations from customers. Moderate, approve and respond to submitted reviews and feedback. Display an aggregate of submitted reviews and ratings on the booking page to attract more customers.  
  • Online Payments:  Collect payments through credit card or with Square or Stripe integrations at no additional cost. Manage advance and overdue payments, send payment links, reminders and confirmation messages. Maintain transaction records, and generate and export transactional data in Excel or CSV format for recordkeeping and accounting purposes.  
  • Google Sync:  Avoid scheduling conflicts and maximize time and resource utilization with two-way sync between Setmore and Google Calendar. Synchronization with Microsoft Calendar and iCal can also be requested. 
  • Self-Booking:  Enable customers to set-up appointments directly with a customized booking page, which contains all information about available services, staff, time-slots and pricing. Get real-time updates and notifications. Allow customers to cancel or reschedule an appointment as well as pay in advance. 
  • Class Booking:  Set up classes with details for content, duration, cost and available seats. Schedule sessions with multiple customers simultaneously and manage payments directly with their booking page.  
  • Website Plug-in:  Embed the booking page to business websites, online listings and social media pages to increase visibility and generate more business. Requires minimal coding.  
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  • Appointment Reminders: Create automated custom messages to remind patients of scheduled appointments via email, phone call or text message based on individual preferences. Set intervals to deliver reminders up to one week prior to visits. 
    • Two-Way Communication: Patients can respond to and confirm appointments directly from reminder messages. Sync reminders with third-party or in-platform schedules to view responses in real time. 
    • Reschedule: Receive patient requests to reschedule visits directly from appointment reminder messages. 
    • Text-to-Speech: Manage voice messages using text-to-speech functionality. Tailor individual phone reminders without rerecording each time. 
  • Bulk Messages: Broadcast to specific groups by setting variables or send blasts to all patients to communicate important information. 
  • Tracking and Reporting: Track KPIs and patient communication records to maintain or improve practice performance and patient engagement. 
  • Recall and Retention: Send automated recall messages to patients using defined parameters. Reach out to patients based on time since last visit, recurring needs and other specified criteria. 
  • Reputation Management: Leverage a two-tier system to receive real-time feedback and monitor patient satisfaction after visits. 
    • Quality of Care Surveys: Automate satisfaction survey delivery to patients following appointments. Access templates or create custom questionnaires to gather timely feedback on performance. 
    • Review Platforms: Provide links to specified review platforms. Automatically request reviews from patients when they respond positively to surveys. 
  • Patient Forms: Integrate existing patient documentation paperwork directly into the system to include on a website or send links directly to patients. Electronically collect signatures, view completed forms and attach data to an individual’s medical records prior to appointments. 
  • Waiting List Management: Incorporate waiting lists to keep schedules full and maximize revenue. Send text message notifications when appointments are canceled or rescheduled and instantly receive confirmations when openings are claimed. Allow patients to fill slots on a first-come-first-serve basis. 
  • Dashboard: Update schedules, communicate with patients, send notifications and manage patient contact information from a single intuitive dashboard view. 
  • Telehealth: Conduct virtual visits with patients using secure, HIPAA-compliant video calls. Instantly switch between sessions to manage multiple appointments at once. 
  • Mobile App: Offer a dedicated mobile app on iOS or Android devices alongside web-based access to allow patient engagement from their preferred methods. 
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Product Ranking

#35

among all
Patient Scheduling Software

#16

among all
Patient Scheduling Software

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User Sentiment Summary

Excellent User Sentiment 1855 reviews
Excellent User Sentiment 94 reviews
93%
of users recommend this product

Setmore has a 'excellent' User Satisfaction Rating of 93% when considering 1855 user reviews from 5 recognized software review sites.

96%
of users recommend this product

DoctorConnect has a 'excellent' User Satisfaction Rating of 96% when considering 94 user reviews from 2 recognized software review sites.

4.3 (14)
n/a
4.2 (34)
n/a
4.65 (917)
4.81 (47)
4.7 (881)
4.8 (47)
4.7 (9)
n/a

Awards

Setmore stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

DoctorConnect stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: Approximately 93% of users noted that the platform is easy to set up, use and navigate, with an intuitive design.
Customer Service: Customer service is prompt and knowledgeable, as noted by all reviewers who mentioned support.
Integration: It offers a fair amount of integrations, syncing with a number of apps to provide a better user experience, according to about 85% of users who reviewed connectivity.
Cost: The solution has a free version, and paid versions are affordable, according to 80% of users who talked about cost.
Booking: About 60% of users who mentioned booking said that it's effective and easy to use.
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Improved Patient Engagement: Users appreciate features like automated appointment reminders and two-way communication, which can reduce no-shows and streamline patient interactions.
Increased Efficiency: Online appointment scheduling, automated waitlist management, and online forms are seen as timesaving features that streamline administrative tasks and improve workflow.
Enhanced Convenience: Users find the mobile-friendly interface and secure messaging capabilities convenient for both patients and providers, allowing for easier communication and access to information.
Reduced Costs: Some users report experiencing a potential return on investment through features that can minimize no-shows and improve patient adherence to treatment plans, potentially leading to increased revenue.
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Customization: About 64% of users who talked about customization said that it offers limited customization options.
Performance: Though only mentioned in a few reviews, 66% of them said that the platform experiences occasional glitches.
Functionality: Approximately 51% of reviewers who spoke about functionality mentioned its limitations in a few cases.
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Limited Reporting Options: Users sometimes express that DoctorConnect's reporting features lack depth, making it challenging to gain comprehensive insights into practice performance and identify areas for improvement.
Customization Challenges: Some users encounter limitations in tailoring the software's interface and functionalities to perfectly match their specific needs and branding, potentially hindering optimal utilization.
Integration Issues: While DoctorConnect integrates with various platforms, some users report occasional difficulties during the integration process, requiring additional technical expertise or vendor support.
Unclear Pricing: The lack of readily available pricing information on DoctorConnect's website can be inconvenient for users seeking a clear picture of potential costs and budget allocation.
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Setmore is an intuitive scheduling solution that helps facilitate online bookings easily. It helps keep an accessible record of customer history. It’s easily embeddable, with a simple and intuitive design. Reviewers said that it improves collaboration by including others in the calendar, and staff can have their separate calendars as well. Users liked features like tracking billing, recurring appointments and the administration dashboard. The platform makes it easy for clients to cancel bookings. Although, some reviewers found that certain features have limited options, which limits scheduling and booking capabilities. It doesn’t report when clients are unable to book when bookings are overflowing. Appointment notes can’t be made private. However, the customer service is very prompt, helping customers with any issues they might have.

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Recent user reviews of DoctorConnect, a patient scheduling software, highlight both its strengths and weaknesses when compared to similar products. While users appreciate features like automated reminders and mobile accessibility, which streamline communication and patient engagement, some find the reporting capabilities limited, hindering in-depth data analysis. Additionally, concerns are raised regarding customization options, making it challenging to fully adapt the software to specific practice needs, unlike some competitors. One key differentiating factor is DoctorConnect's focus on secure messaging, allowing healthcare providers to communicate efficiently with patients beyond appointments. This can be particularly valuable for practices seeking to improve care coordination and reduce reliance on in-person visits. However, users have also mentioned occasional difficulties during the integration process with existing electronic medical record systems, which can be a common pain point when compared to similar software known for seamless integrations. Overall, DoctorConnect seems best suited for smaller to mid-sized healthcare practices seeking a user-friendly scheduling solution with features like automated reminders and secure messaging to enhance patient engagement. However, practices requiring advanced reporting functionalities or extensive customization options might need to explore alternative solutions.

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Screenshots

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