Home > Patient Scheduling Software > QGenda > QGenda vs Veribook

QGenda vs Veribook

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Our analysts compared QGenda vs Veribook based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
QGenda Software Tool
Veribook Software Tool
SelectHub Award Winner
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Product Basics

QGenda is a cloud-based, automated physician scheduling software. It has a rules-based scheduling style that aims to provide transparency and optimize the scheduling process. It includes automated scheduling, requesting and swapping capabilities, a designated customer success consultant, and much more.

Additional functionalities include automated time and attendance, payroll integration, and centralized quick links and landing pages. It offers specialty-specific schedules and serves many types of medical facilities, from private groups to large health systems.
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Veribook is a cloud-hosted appointment scheduling solution that streamlines customer communications, booking processes, online payments, bookings and more. Businesses can manage teams across time zones and display real-time availability to receive and manage online client appointments. Administrators can restrict employee access to view schedules, bookings, registrations and messages on a centralized dashboard.

Designed for SMEs and startups, it provides resource scheduling, appointment reminders, automated scheduling, class scheduling and no-show tracking in one place. Businesses can receive client payments online and send automatic appointment confirmations or reminders to customers, preventing no-shows. It allows for the creation of customizable booking pages or forms to schedule individuals or groups as per organizational needs. It synchronizes data with Microsoft Outlook and Google calendars making it easy to delegate to staff.
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Product Assistance

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Email
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Optimize Staffing: You can forecast staffing needs and ensure every shift is staffed correctly. This prevents exhausting any staff and making scheduling mistakes. 
  • Streamline Schedule Communication: Your schedule is always the latest version and it is available to all employees, anywhere they have an internet connection. Color coding further simplifies reading the schedule. 
  • Integrate With Key Platforms: The platform can integrate with EMR systems, clinical communications, resident management, revenue cycle management, payroll, time and attendance systems, and more. 
  • Save Time: You can build and optimize your schedule in minutes instead of days. The system lets you easily approve shift changes, which instantly reflect on the schedule for a real-time view.  
  • Stay Compliant: Customer data is kept in a certified data center. Industry best security standards ensure the protection of patients’ data, and therefore support HIPAA compliance. 
  • Receive Ongoing Product Support: 24/7 customer service is available, and every customer is supplied with a designated consultant. Customer service consultants are assigned by specialty. 
  • Reduce Labor Expenses: You can avoid overtime and overstaffed situations requiring provider payouts or forced vacation. These scheduling mistakes are common, but schedule automation helps eliminate human error. 
  • Improve Performance: An optimized schedule prevents fatigue and increases provider satisfaction, leading to better provider performance. 
  • Gain Real-Time Schedule Access: The mobile app ensures a current and accurate schedule will be available to all staff or providers at any time from any device. 
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  • Enhanced Accessibility: Veribook allows patients to schedule appointments anytime, anywhere, eliminating the need for phone calls during office hours and enhancing convenience for both patients and staff.
  • Reduced No-Shows: With automated reminders and confirmations, Veribook significantly decreases the likelihood of missed appointments, ensuring a smoother schedule and better utilization of resources.
  • Streamlined Operations: By automating the scheduling process, Veribook frees up staff time, allowing them to focus on more critical tasks and improving overall office efficiency.
  • Improved Patient Satisfaction: The ease of use and flexibility in scheduling appointments lead to higher patient satisfaction, contributing to a positive reputation and increased patient loyalty.
  • Real-Time Updates: Veribook provides real-time updates on appointment schedules, reducing the chances of double bookings and ensuring accurate scheduling.
  • Data Security: With robust security measures in place, Veribook ensures that patient data is protected, maintaining trust and compliance with privacy regulations.
  • Customizable Features: Veribook offers customizable options to fit the specific needs of a practice, including setting available times, appointment types, and provider schedules, making it a versatile tool for various healthcare settings.
  • Insightful Reporting: The software includes reporting tools that offer insights into scheduling trends, appointment volume, and patient demographics, aiding in strategic planning and resource allocation.
  • Seamless Integration: Veribook can integrate with existing healthcare systems, ensuring a smooth workflow and minimizing the learning curve for staff.
  • Cost Efficiency: By reducing administrative tasks and optimizing appointment scheduling, Veribook helps healthcare providers save on operational costs, contributing to a better bottom line.
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  • Schedule Automation: The automated scheduler works around your provider's skills and needs to create an optimized schedule. The system is able to take vacations, rotations and clinic-specific information into account when designing the schedule.  
  • Swapping and Requesting: You can input vacations and no-call requests and the scheduler will work around them for you. It will also ensure providers have the correct skill set and FTE requirements for the task they are being assigned to. 
  • On-Call View: You can see the latest list of the on-call staff with information on how to best reach them. The list can be configured to show specific groups, locations, specialties and call types. 
  • Time and Attendance: Employees are able to punch in and out with their smartphone or desktop. Geo-verification ensures staff is clocking in and out at the right location. 
  • Compensation Management: A compensation engine supports healthcare-specific pay rules, and payroll-ready files are moved directly to the payroll processor. The system integrates with more than 20 payroll systems.  
  • Analytics and Reporting: You can create custom reports that show over/underuse of staff, overtime, incorrect staffing assignments and future forecasting needs. 
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  • Robust Scheduling: Configure it according to current business practices to match your existing business practices. Accept appointments as per convenience — schedule multiple appointments of varied types, take preparation time between appointments or set advance booking durations. Simplify bookings for customers by doing away with online registrations. Reduce unnecessary calls and messages by including links to cancel or reschedule bookings. Let customers book from any internet-connected device. 
  • Real-Time Availability: Accept appointments in real time and around-the-clock. Configure availability for appointments as per existing events and bookings. Set working hours while getting rid of double bookings. 
  • Administrative Dashboard: Manage schedules using a user-friendly online dashboard. Take a glance at messages, bookings, registrations and set availability to accept more bookings. Accept individual and group bookings. 
  • Integrated Messaging: Use the integrated messaging function to keep messaging organized with customers. Send and receive messages linked to appointments to know the context at a glance. 
  • Automation: Automate tasks like sending reminders, custom confirmations and more. Cut down no shows drastically and ensure customers come prepared for appointments. Synchronize with Microsoft Outlook and Google Calendar and never miss an appointment. Accept online payments through credit cards in advance. 
  • Easy Customizations: Users can customize booking forms to match their unique requirements. Integrate with a company’s existing online presence while continuing to accept bookings via the current portal and social media forums. Customize multiple booking pages and incorporate branding to maintain consistency. Personalize reminders and emails. 
  • Multi-Location Business Support: Let users choose a convenient location while automatically assigning customers to available staff. Allow employees to manage registrations and bookings while restricting their access. Users can define the type of customer bookings acceptable. 
  • Export Appointment Information: Export appointment histories to Google Spreadsheets or Microsoft Excel. Stay informed by printing appointment day sheets, even while offline. 
  • Timezone Management: Adjust to customer time zones automatically. View and manage staff schedules in multiple time zones effortlessly, without letting things slip through the cracks. 
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Product Ranking

#3

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Patient Scheduling Software

#38

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Patient Scheduling Software

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User Sentiment Summary

Good User Sentiment 30 reviews
Excellent User Sentiment 93 reviews
75%
of users recommend this product

QGenda has a 'good' User Satisfaction Rating of 75% when considering 30 user reviews from 2 recognized software review sites.

96%
of users recommend this product

Veribook has a 'excellent' User Satisfaction Rating of 96% when considering 93 user reviews from 2 recognized software review sites.

4.3 (17)
n/a
n/a
4.83 (47)
3.0 (13)
4.8 (46)

Awards

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Veribook stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the intuitive interface, making it simple to schedule appointments and manage patient flow. For example, one user mentioned that they were able to quickly set up a new patient appointment within minutes.
Streamlined Communication: QGenda facilitates seamless communication between staff and patients, reducing confusion and missed appointments. For instance, one user highlighted the ease of sending appointment reminders to patients, minimizing no-shows.
Comprehensive Reporting: The platform provides detailed reports on scheduling trends and performance, allowing clinics to identify areas for improvement. For example, one user mentioned using the reports to analyze appointment wait times and optimize scheduling efficiency.
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Functionality: The system streamlines complex schedules and organizes bookings for users and customers. It offers a clean format that displays available booking slots without the need to fill unnecessary fields and steps to cancel them, as noted 85% of the users who mentioned the product’s functionality.
Flexible Appointments: Nearly 79% of reviewers who talked about appointment flexibility said that the product helps them plan their schedules better by displaying alternate or next available slots for bookings. Clients can easily cancel bookings by clicking on the link sent with the confirmation and reminder emails.
Customizations: The system offers robust tools to customize booking pages, personalize booking forms by inserting questions of one’s choice and add branding, said approximately 82% of the users who talked about customizations.
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Limited Customization: Some users have found the scheduling interface to be inflexible, making it difficult to tailor the system to their specific needs. For example, they may not be able to easily create custom appointment types or adjust the scheduling grid to fit their workflow.
Steep Learning Curve: The software can be complex to learn, requiring significant training time for new users. This can be a challenge for busy practices that need staff to be up and running quickly.
Technical Glitches: Some users have reported experiencing occasional technical issues, such as slow loading times or system crashes. These glitches can disrupt workflow and lead to frustration.
Limited Reporting Capabilities: The reporting features may not be comprehensive enough for some practices, making it difficult to track key metrics and identify areas for improvement.
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UI: The system’s UI is dated and doesn’t offer a smooth navigation experience, noted nearly 75% of reviewers who talked about cost.
Glitches: Nearly 78% of the users who mentioned glitches said that the system is prone to glitches when booking or canceling appointments.
Mobile App: The product doesn’t offer a mobile application to make bookings easily on mobiles and tablets, noted approximately 81% of reviewers who mentioned customizations.
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QGenda is a popular choice for healthcare providers looking to streamline their scheduling processes. Users praise its ability to optimize staffing, prevent scheduling errors, and improve communication. The software's integration with various platforms, including EMR systems and payroll, is a major selling point. QGenda's user-friendly interface allows for quick schedule creation and approval of shift changes, saving time and reducing administrative burdens. However, some users have expressed concerns about the platform's pricing, which can be a barrier for smaller practices. Additionally, while QGenda offers 24/7 customer support, some users have reported inconsistent response times and difficulty reaching a dedicated consultant. QGenda is best suited for larger healthcare organizations with complex scheduling needs. Its robust features and integration capabilities make it ideal for managing multiple providers, locations, and specialties. The software's focus on optimizing staffing and reducing labor expenses is particularly beneficial for organizations with high staff turnover or fluctuating patient volumes. However, smaller practices may find the platform's pricing and complexity to be a deterrent.

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Veribook streamlines bookings, simplifies scheduling appointments and drastically reduces manual tasks like managing phone bookings with automating processes. It offers capabilities to customize booking pages and forms and sends appointment cancellation links along with booking confirmations. For customers, it displays available appointment slots and alternate dates and time to schedule bookings. Its user-friendly format lays out information in a manner that can be easily understood, resulting in significantly fewer errors. However, the system is glitch-prone while canceling appointments, offers a dated interface with limited pop-ups, doesn’t come with a mobile application and isn’t visually appealing. Administrators glance at all upcoming bookings in a day, and customer support is sluggish.

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