QGenda vs Appointy

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Our analysts compared QGenda vs Appointy based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

QGenda Software Tool

Product Basics

QGenda is a cloud-based, automated physician scheduling software. It has a rules-based scheduling style that aims to provide transparency and optimize the scheduling process. It includes automated scheduling, requesting and swapping capabilities, a designated customer success consultant, and much more.

Additional functionalities include automated time and attendance, payroll integration, and centralized quick links and landing pages. It offers specialty-specific schedules and serves many types of medical facilities, from private groups to large health systems.
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Appointy is a cloud-based platform that helps businesses manage their appointment and scheduling operations by setting several services, work schedules and individual staff/resource calendars.

Suitable for businesses of all types and sizes, it improves visibility and boosts revenue by enabling online booking and payment. With end-to-end booking, appointments and reservations, it ensures maximum productivity and occupancy rates and minimizes administrative labor.
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$19.99 Monthly, Freemium
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Optimize Staffing: You can forecast staffing needs and ensure every shift is staffed correctly. This prevents exhausting any staff and making scheduling mistakes. 
  • Streamline Schedule Communication: Your schedule is always the latest version and it is available to all employees, anywhere they have an internet connection. Color coding further simplifies reading the schedule. 
  • Integrate With Key Platforms: The platform can integrate with EMR systems, clinical communications, resident management, revenue cycle management, payroll, time and attendance systems, and more. 
  • Save Time: You can build and optimize your schedule in minutes instead of days. The system lets you easily approve shift changes, which instantly reflect on the schedule for a real-time view.  
  • Stay Compliant: Customer data is kept in a certified data center. Industry best security standards ensure the protection of patients’ data, and therefore support HIPAA compliance. 
  • Receive Ongoing Product Support: 24/7 customer service is available, and every customer is supplied with a designated consultant. Customer service consultants are assigned by specialty. 
  • Reduce Labor Expenses: You can avoid overtime and overstaffed situations requiring provider payouts or forced vacation. These scheduling mistakes are common, but schedule automation helps eliminate human error. 
  • Improve Performance: An optimized schedule prevents fatigue and increases provider satisfaction, leading to better provider performance. 
  • Gain Real-Time Schedule Access: The mobile app ensures a current and accurate schedule will be available to all staff or providers at any time from any device. 
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  • Increased Productivity:  Automate booking, client communication, set up deals and promotions, get paid instantly and communicate effectively with staff and clients to maximize appointment rates. 
  • Improved Client Communication:  Build customer satisfaction, retain existing customers and attract new customers with improved communication for appointment schedules, promotions and rewards. 
  • Customizable Solution:  Configure several services, staff calendars, locations and work hours, as well as personalized client communication to customize the software. 
  • Integrations:  IIntegrate with custom business solutions to address unique requirements and seamlessly manage information centrally. 
  • Mobile Accessibility:  Manage appointments, reservations and bookings along with client communication on-the-go with Android and iOS apps. 
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  • Schedule Automation: The automated scheduler works around your provider's skills and needs to create an optimized schedule. The system is able to take vacations, rotations and clinic-specific information into account when designing the schedule.  
  • Swapping and Requesting: You can input vacations and no-call requests and the scheduler will work around them for you. It will also ensure providers have the correct skill set and FTE requirements for the task they are being assigned to. 
  • On-Call View: You can see the latest list of the on-call staff with information on how to best reach them. The list can be configured to show specific groups, locations, specialties and call types. 
  • Time and Attendance: Employees are able to punch in and out with their smartphone or desktop. Geo-verification ensures staff is clocking in and out at the right location. 
  • Compensation Management: A compensation engine supports healthcare-specific pay rules, and payroll-ready files are moved directly to the payroll processor. The system integrates with more than 20 payroll systems.  
  • Analytics and Reporting: You can create custom reports that show over/underuse of staff, overtime, incorrect staffing assignments and future forecasting needs. 
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  • Automated Scheduling:  Set up customized services, staff availability, locations and work hours to facilitate automated bookings from clients through the business website, social media channels and listing sites. 
  • Reminders:  Send reminders and notifications to clients via email and SMS for confirming, rescheduling or canceling their appointments. Online payment links can also be embedded in the message. Reduce no-shows and maximize workplace efficiency. 
  • Calendar Sync:  Leverage 2-way calendar syncing to avoid scheduling conflicts and missed appointments. 
  • Online Payments:  Collect partial or full online payments at booking time by sending clients a link for an integrated and secure third-party payment gateway. 
  • Promotion Management:  Set up deals, promotions, offers and rewards to promote service and business on websites, social media channels and listing sites, as well as a dedicated standalone booking page. 
  • Customer Relationship Management:  Store, manage and look up client details such as email address, phone number, postal address, service history and upcoming appointments, notes and reminders for efficient client communication and better service delivery. 
  • Reports and Analytics:  Track business operations with a drag-and-drop widget-based dashboard that displays vital information such as business growth, customer satisfaction, staff performance and more. 
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Product Ranking

#3

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Patient Scheduling Software

#29

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Patient Scheduling Software

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User Sentiment Summary

Good User Sentiment 30 reviews
Excellent User Sentiment 564 reviews
75%
of users recommend this product

QGenda has a 'good' User Satisfaction Rating of 75% when considering 30 user reviews from 2 recognized software review sites.

92%
of users recommend this product

Appointy has a 'excellent' User Satisfaction Rating of 92% when considering 564 user reviews from 5 recognized software review sites.

n/a
5.0 (7)
4.3 (17)
4.7 (19)
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4.6 (265)
3.0 (13)
4.6 (272)
n/a
5.0 (1)

Awards

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Appointy stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the intuitive interface, making it simple to schedule appointments and manage patient flow. For example, one user mentioned that they were able to quickly set up a new patient appointment within minutes.
Streamlined Communication: QGenda facilitates seamless communication between staff and patients, reducing confusion and missed appointments. For instance, one user highlighted the ease of sending appointment reminders to patients, minimizing no-shows.
Comprehensive Reporting: The platform provides detailed reports on scheduling trends and performance, allowing clinics to identify areas for improvement. For example, one user mentioned using the reports to analyze appointment wait times and optimize scheduling efficiency.
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User Friendly: The system is easy to use and navigate, as noted by approximately 75% of users who mentioned the platform’s user-friendliness.
Functionality: About 85% of users who talked about its functionality said that the system features a robust set of tools.
Support: Almost all reviewers praised the customer support team for their patience and responsiveness.
Integrations: Available integrations with multiple apps add value to the product, as reported by 75% of users who mentioned integrations.
Customization: It can be configured to fit unique business requirements, according to about 67% of reviewers who discussed customization.
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Limited Customization: Some users have found the scheduling interface to be inflexible, making it difficult to tailor the system to their specific needs. For example, they may not be able to easily create custom appointment types or adjust the scheduling grid to fit their workflow.
Steep Learning Curve: The software can be complex to learn, requiring significant training time for new users. This can be a challenge for busy practices that need staff to be up and running quickly.
Technical Glitches: Some users have reported experiencing occasional technical issues, such as slow loading times or system crashes. These glitches can disrupt workflow and lead to frustration.
Limited Reporting Capabilities: The reporting features may not be comprehensive enough for some practices, making it difficult to track key metrics and identify areas for improvement.
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Cost: About 67% of users who mentioned cost said that certain features are expensive.
Performance: Although only mentioned by a few reviewers, the software experiences occasional glitches.
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QGenda is a popular choice for healthcare providers looking to streamline their scheduling processes. Users praise its ability to optimize staffing, prevent scheduling errors, and improve communication. The software's integration with various platforms, including EMR systems and payroll, is a major selling point. QGenda's user-friendly interface allows for quick schedule creation and approval of shift changes, saving time and reducing administrative burdens. However, some users have expressed concerns about the platform's pricing, which can be a barrier for smaller practices. Additionally, while QGenda offers 24/7 customer support, some users have reported inconsistent response times and difficulty reaching a dedicated consultant. QGenda is best suited for larger healthcare organizations with complex scheduling needs. Its robust features and integration capabilities make it ideal for managing multiple providers, locations, and specialties. The software's focus on optimizing staffing and reducing labor expenses is particularly beneficial for organizations with high staff turnover or fluctuating patient volumes. However, smaller practices may find the platform's pricing and complexity to be a deterrent.

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Appointy is a flexible solution that helps businesses streamline their daily tasks. It offers robust tools for scheduling and setting reminders. Users found its interface aesthetically pleasing. It provides users a fair extent of control with its robust set of customizable features, such as google booking, attendance tracking, group and class scheduling. Users found its mobile app intuitive as well. While some reviewers found the platform easy to learn, others experienced some difficulty in learning. Features such as adding staff logins are available only for the more expensive plans. A few users complained about rare performance issues. Although, customer service is responsive 24/7 and resolves any issues faced by customers.

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