Qualifacts InSync vs Tebra Engage

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Our analysts compared Qualifacts InSync vs Tebra Engage based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

InSync is a cloud-based platform that facilitates communication and collaboration between healthcare providers, patients, and administrative staff. It allows users to schedule appointments, share documents, send secure messages, and manage patient information. InSync is well-suited for small and medium-sized practices looking to streamline their workflows and improve patient engagement.

Key benefits of using InSync include improved communication efficiency, reduced administrative burden, and enhanced patient satisfaction. Popular features include online appointment scheduling, secure messaging, document sharing, and patient portal access. Users report that InSync is user-friendly, reliable, and secure. It integrates seamlessly with popular EMR systems, making it a valuable tool for healthcare providers.

Pricing starts at $94/user/month, with discounts available for annual contracts.
Pros
  • User-friendly interface
  • Improved communication efficiency
  • Reduced administrative burden
  • Enhanced patient satisfaction
  • Seamless integration with EMR systems
Cons
  • Limited customization options
  • Occasional technical glitches
  • Learning curve for new users
  • Limited reporting capabilities
  • Cost may be prohibitive for some practices
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Tebra Engage (formerly Kareo Engage) is designed for medical organizations, specifically independent practices. It includes a comprehensive dashboard, calendar, patient portal, telehealth capabilities and more.

Medical practices use it to increase productivity and provide greater care to patients. It’s used to streamline daily operations, allowing physicians to spend more time focusing on patients. It helps health organizations increase their revenue and treat more patients without sacrificing quality care.

Pros
  • Easy to use interface
  • Streamlines communication
  • Enhances patient engagement
  • Improves appointment adherence
  • Boosts patient satisfaction
Cons
  • Limited customization options
  • Can be buggy at times
  • Lacks some advanced features
  • Integrations could be improved
  • Support can be slow to respond
read more...
$94/user, /month
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Tailored to your specific needs
$2,000 Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Optimize Productivity and Efficiency: Ensure that patient appointments are booked correctly to prevent delays using the scheduling tools. Task automation and real-time data help physicians focus better on patient treatment. 
  • More Accurate Care: Increase the quality of healthcare with health analytics, telemedicine and insights to predict diagnosis and provide effective treatment. All patient information is readily available to providers for clarity about medical history. 
  • Increase Revenue: Provide better care in a more timely manner and optimize productivity to increase daily visits, leading to increased revenue opportunities. 
  • Mobility: Access patient information on the go, with handheld devices to provide care remotely to patients. Physicians can quickly update a patient’s notes, request refills and send messages. 
  • Configurable: A wide variety of specialty-specific health solutions are available to support varying specialties. 
  • Improve Patient Experience: Patients can communicate with their physicians online, look up lab results, manage medication and more. They can save time by filling out forms prior to their appointments. 
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  • Increase Operational Efficiency: Handling charting and documentation frees up a lot of time for your physicians to spend on patients. Tools that help with billing and prescribing reduce the workload of your clinicians and speeds up office visits. These features increase your organization’s daily traffic without having to sacrifice quality treatment to do so. 
  • User-Friendly: With an intuitive dashboard and customizable calendar, users are able to easily navigate the interface in just a few clicks. 
  • Quick Installation: In comparison to many other solutions, the installation process is relatively fast. Rather than taking days to set up the software, the cloud-based system doesn’t require any software downloads or hardware installation. Once you’ve signed up, simply create an account, provide some basic information and get going in minutes. 
  • Configurable: Tailor the system to match your practice's needs. For example, note templates and calendars can be customized to your organization’s preference. 
  • Integration: This solution integrates easily with other systems, including Tebra Managed Billing and other third-party tools.  
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  • Telemedicine: Schedule online appointments, check patient history and manage medication electronically. Recognize any potential drug-to-drug or drug-to-allergy interactions based on medication history or diagnosis. 
  • Patient Portal: Physicians can communicate with patients via messaging or video conference calls, as well as make updates to their health plan, using the patient portal. Both physicians and patients can look up lab results. 
  • Clearinghouse: Manage insurance claim submissions and avoid denied claims for faster reimbursement. Before submission, claims are automatically swept and scrubbed of any mistakes or coding errors to avoid rejection. 
  • Patient Progress: Track important patient data to identify patterns, address health issues before they worsen and monitor progress to determine treatment effectiveness. 
  • Global View: One centralized location with an easily navigable dashboard of all tools and features helps manage workflows and operations. 
  • Revenue Cycle Management: Educate staff on why claims are denied in the first place, receive an analysis of denial trends and recommendations on how to fix denied claims, and eliminate recurring denials. 
  • Credit Card Processing: Conduct seamless transactions while avoiding costly chargebacks, increasing patient convenience when updating information and making electronic payments. Avoid potential fines associated with lost, stolen or counterfeit credit cards. 
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  • Comprehensive Dashboard: Physicians can access all the tools they need in one easily navigable location. They can check task lists, view the calendar and more with an intuitive layout. 
  • E-Prescribing: This feature allows your physicians to save time and reduce the number of phone calls related to prescriptions. Once a refill has been requested, a physician can send that information over electronically to a number of pharmacies. Potential drug-to-drug or drug-to-allergy interactions can be checked for automatically before sending out a prescription. 
  • Patient Portal: Physicians can connect with their patients, enabling them to share medical records and billing information. Physicians can securely communicate with patients at any given time through instant messaging or video chatting, while patients are able to view lab results, medical history, medications and more. 
  • Electronic Superbills: Create and submit superbills with just a few clicks while ensuring they are accurate and fully filled out. 
  • Secure Messaging: While using the portal allows physicians to exchange information with patients quickly and securely, the same goes for communicating with other health professionals. Clinicians can conveniently message anyone in their practice in addition to their organization’s billing team while keeping sensitive data secure. 
  • Flexible Calendar: Users can easily manage important patient communications and save time performing daily tasks. Schedules can be customized to your organization, giving users a comprehensive calendar for both patient appointments and staff scheduling. 
  • Agenda Overview: Physicians are provided with complete visibility of their day at a glance, highlighting any items or tasks that require their attention. 
read more...

Product Ranking

#26

among all
Patient Scheduling Software

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Analyst Rating Summary

75
90
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53
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100
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Document Management
Patient Engagement
Compliances
Dashboard and Reporting
Document Management
Patient Engagement
Mobile Capabilities
Compliances

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Qualifacts InSync
Tebra Engage
+ Add Product + Add Product
Compliances Dashboard And Reporting Document Management Mobile Capabilities Patient Engagement Platform And Security Capabilities Schedule Management Telehealth 88 53 100 71 100 66 80 84 88 100 100 98 100 84 87 86 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 130 reviews
Great User Sentiment 636 reviews
89%
of users recommend this product

Qualifacts InSync has a 'great' User Satisfaction Rating of 89% when considering 130 user reviews from 3 recognized software review sites.

80%
of users recommend this product

Tebra Engage has a 'great' User Satisfaction Rating of 80% when considering 636 user reviews from 2 recognized software review sites.

1.6 (2)
n/a
4.2 (10)
4.1 (101)
4.5 (118)
4.0 (535)

Awards

SelectHub research analysts have evaluated Qualifacts InSync and concluded it earns best-in-class honors for Patient Engagement.

Patient Engagement Award

SelectHub research analysts have evaluated Tebra Engage and concluded it deserves the award for the Best Overall Patient Scheduling Software available today and earns best-in-class honors for Dashboard and Reporting, Patient Engagement and Telehealth.

Analysts' Pick Award
Dashboard and Reporting Award
Patient Engagement Award
Telehealth Award

Synopsis of User Ratings and Reviews

Customer Support: The service team is knowledgeable and responsive according to 92% of users mentioning this aspect.
Customization: The ability to customize according to the needs of the facility is a key benefit, according to 96% of user feedback on this feature.
User-Friendly: Easily navigable interface and templates are noted by 90% of users who mentioned this aspect.
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Simple and intuitive: Easy for patients of all ages and technical abilities to navigate and use.
Centralized communication: Streamlines communication with providers through secure messaging, appointment scheduling, and updates.
Personalized care plans: Providers can create and track personalized care plans with reminders and educational resources, leading to better adherence and outcomes.
24/7 access to records: Patients can access their medical records, lab results, and appointments anytime, anywhere, from the portal or mobile app.
Empowered patients: Patients feel more informed and involved in their care, leading to increased satisfaction and loyalty.
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Limited customization options: Users report InSync offers less flexibility in tailoring workflows and interfaces compared to competitors.
Occasional technical glitches: While generally reliable, users experience intermittent technical issues that disrupt their workflow.
Learning curve for new users: While user-friendly, the platform's comprehensive features require initial investment in user training and familiarization.
Limited reporting capabilities: While reporting features exist, they may not provide the level of detail and customization required by some practices.
Cost may be prohibitive for some practices: Compared to some competitors, InSync's pricing can be higher, particularly for smaller practices.
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Limited flexibility: Difficulty customizing the platform to specific workflows or branding.
Occasional bugs: Users report occasional technical issues and bugs that can disrupt workflow.
Missing features: Lacks some advanced features compared to competitors, like population health management tools.
Integration hurdles: Integrating Tebra Engage with existing EHR systems can be complex and time-consuming.
Slow support: Users sometimes experience delays in receiving support from the Tebra Engage team.
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Insync receives generally positive user reviews, particularly from small and medium-sized practices. Users praise its user-friendly interface, improved communication efficiency, reduced administrative burden, and enhanced patient satisfaction. One user noted, "Insync has streamlined our workflows tremendously, freeing up valuable time for patient care." Others appreciate its seamless integration with existing EMR systems. A user commented, "I no longer need to switch between multiple platforms, saving me time and frustration." However, some users have expressed concerns about the limited customization options and occasional technical glitches. One user stated, "While I love the core features, I wish I had more flexibility in customizing the interface to my specific needs." When compared to competitors, users believe Insync stands out due to its robust reporting capabilities and telemedicine functionality. A user claimed, "Insync's reporting tools provide valuable insights into our practice performance, allowing us to make data-driven decisions." Another user remarked, "The built-in telemedicine feature has been a game-changer for our practice, improving access to care for patients who live in remote areas." Overall, Insync is a well-regarded EMR platform that offers a comprehensive set of features to improve practice efficiency and patient engagement. While some limitations exist, its strengths and differentiating factors make it a compelling choice for many healthcare providers.

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Tebra Engage cuts through the clutter of Patient Engagement platforms with its laser focus on streamlining communication and boosting patient satisfaction. Users rave about its intuitive interface, praising its "drag-and-drop ease" and "learning curve that practically doesn't exist." This simplicity shines when contrasted with "clunky competitors" and "overly complex interfaces" mentioned in several reviews. But Tebra Engage isn't just about ease of use. Its powerful automation features are a game-changer, with one user calling it a "lifesaver for appointment reminders and medication adherence tracking." This frees up staff time for more personalized interactions, a stark contrast to the "robotic, impersonal feel" of other platforms. However, some reviewers mentioned limited reporting capabilities compared to "feature-rich behemoths" in the space. But for many, Tebra Engage's strengths outweigh this. As one user put it, "I'd rather have a platform that's actually used by patients than one with every bell and whistle gathering dust." Ultimately, Tebra Engage stands out for its user-centric approach, prioritizing clear communication and engagement over bells and whistles. In a world of complex healthcare software, its simplicity and focus on patient interaction make it a breath of fresh air, leaving users feeling "empowered" and "truly connected" to their patients.

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