Our analysts compared eClinicalWorks vs Qualifacts InSync based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
among all Patient Scheduling Software
eClinicalWorks has a 'fair' User Satisfaction Rating of 68% when considering 523 user reviews from 3 recognized software review sites.
Qualifacts InSync has a 'great' User Satisfaction Rating of 89% when considering 130 user reviews from 3 recognized software review sites.
SelectHub research analysts have evaluated eClinicalWorks and concluded it earns best-in-class honors for Dashboard and Reporting, Mobile Capabilities, Patient Engagement, Schedule Management and Telehealth.
SelectHub research analysts have evaluated Qualifacts InSync and concluded it earns best-in-class honors for Patient Engagement.
The core functionality of eClinicalWorks is suitable for most medical practices and comes at a fair price. However, many users felt that they were oversold on the product by the sales team. Many users complained of difficulty using the features they needed, and felt that the system interface made it difficult to navigate. Users reported issues with system bugs and were unable to receive sufficient support from the support team to rectify the issues they experienced, despite access to 24/7 support. Some users noted that customer support is outsourced and complained that a language barrier made it difficult to communicate. Ultimately, eClinicalWorks is best suited for small practices with basic EHR needs, though it may take users a few days to learn the system.
Insync receives generally positive user reviews, particularly from small and medium-sized practices. Users praise its user-friendly interface, improved communication efficiency, reduced administrative burden, and enhanced patient satisfaction. One user noted, "Insync has streamlined our workflows tremendously, freeing up valuable time for patient care." Others appreciate its seamless integration with existing EMR systems. A user commented, "I no longer need to switch between multiple platforms, saving me time and frustration." However, some users have expressed concerns about the limited customization options and occasional technical glitches. One user stated, "While I love the core features, I wish I had more flexibility in customizing the interface to my specific needs." When compared to competitors, users believe Insync stands out due to its robust reporting capabilities and telemedicine functionality. A user claimed, "Insync's reporting tools provide valuable insights into our practice performance, allowing us to make data-driven decisions." Another user remarked, "The built-in telemedicine feature has been a game-changer for our practice, improving access to care for patients who live in remote areas." Overall, Insync is a well-regarded EMR platform that offers a comprehensive set of features to improve practice efficiency and patient engagement. While some limitations exist, its strengths and differentiating factors make it a compelling choice for many healthcare providers.
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