Home > Patient Scheduling Software > Appointy > Appointy vs DoctorConnect

Appointy vs DoctorConnect

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Our analysts compared Appointy vs DoctorConnect based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Appointy Software Tool
SelectHub Award Winner
DoctorConnect Software Tool
SelectHub Award Winner
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Product Basics

Appointy is a cloud-based platform that helps businesses manage their appointment and scheduling operations by setting several services, work schedules and individual staff/resource calendars.

Suitable for businesses of all types and sizes, it improves visibility and boosts revenue by enabling online booking and payment. With end-to-end booking, appointments and reservations, it ensures maximum productivity and occupancy rates and minimizes administrative labor.
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DoctorConnect, an Adtel International product, is a healthcare solution catering to all specialties and organization sizes. It assists with scheduling and patient engagement to boost efficiency and retain clients.

Automated notifications, reminders and reschedule prompts, coupled with two-way communication, help reduce no-shows and maintain full practice schedules. Accessible through web browsers or a companion mobile app, patients can use telehealth capabilities, provide feedback and fill out pre-appointment forms to actively participate in their medical journeys from anywhere.

Pros

  • Easy to use
  • Reduces no-shows
  • Improves scheduling
  • Patient communication
  • Mobile-friendly

Cons

  • Limited reporting
  • Customization issues
  • Integration challenges
  • Support availability
  • Cost may vary
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$19.99 Monthly, Freemium
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$210 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increased Productivity:  Automate booking, client communication, set up deals and promotions, get paid instantly and communicate effectively with staff and clients to maximize appointment rates. 
  • Improved Client Communication:  Build customer satisfaction, retain existing customers and attract new customers with improved communication for appointment schedules, promotions and rewards. 
  • Customizable Solution:  Configure several services, staff calendars, locations and work hours, as well as personalized client communication to customize the software. 
  • Integrations:  IIntegrate with custom business solutions to address unique requirements and seamlessly manage information centrally. 
  • Mobile Accessibility:  Manage appointments, reservations and bookings along with client communication on-the-go with Android and iOS apps. 
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  • Enhanced Patient Engagement: DoctorConnect automates appointment reminders via text, phone calls, or emails, reducing no-shows and increasing patient adherence to treatment plans. Additionally, two-way communication capabilities allow patients to easily confirm or reschedule appointments, ask questions, and receive post-visit instructions, fostering a more interactive and convenient healthcare experience.
  • Improved Operational Efficiency: The software streamlines appointment scheduling by integrating with existing practice calendars and allowing patients to book appointments online, minimizing manual work for staff and reducing scheduling errors. Automated waitlist management helps fill open slots quickly, while online forms can collect patient information beforehand, saving valuable time during check-in.
  • Streamlined Communication: DoctorConnect facilitates secure communication between patients and healthcare providers beyond appointments. Secure messaging allows for exchanging non-urgent questions, test results, or medication refills, improving care coordination and reducing reliance on phone calls or in-person visits. Additionally, mass communication tools enable sending practice updates, appointment reminders, or public health information to a large group of patients efficiently.
  • Boosted Patient Satisfaction: By offering a convenient and user-friendly interface for scheduling appointments, communicating with providers, and managing their healthcare experience, DoctorConnect empowers patients and increases their satisfaction. Reduced waiting times, improved communication, and online access to information contribute to a more positive and efficient healthcare journey.
  • Potential Revenue Increase: Reduced no-shows, improved patient adherence to treatment plans, and streamlined communication can lead to increased revenue for healthcare practices. Additionally, online appointment scheduling allows patients to book appointments outside of regular office hours, potentially increasing patient volume and subsequently revenue.
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  • Automated Scheduling:  Set up customized services, staff availability, locations and work hours to facilitate automated bookings from clients through the business website, social media channels and listing sites. 
  • Reminders:  Send reminders and notifications to clients via email and SMS for confirming, rescheduling or canceling their appointments. Online payment links can also be embedded in the message. Reduce no-shows and maximize workplace efficiency. 
  • Calendar Sync:  Leverage 2-way calendar syncing to avoid scheduling conflicts and missed appointments. 
  • Online Payments:  Collect partial or full online payments at booking time by sending clients a link for an integrated and secure third-party payment gateway. 
  • Promotion Management:  Set up deals, promotions, offers and rewards to promote service and business on websites, social media channels and listing sites, as well as a dedicated standalone booking page. 
  • Customer Relationship Management:  Store, manage and look up client details such as email address, phone number, postal address, service history and upcoming appointments, notes and reminders for efficient client communication and better service delivery. 
  • Reports and Analytics:  Track business operations with a drag-and-drop widget-based dashboard that displays vital information such as business growth, customer satisfaction, staff performance and more. 
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  • Appointment Reminders: Create automated custom messages to remind patients of scheduled appointments via email, phone call or text message based on individual preferences. Set intervals to deliver reminders up to one week prior to visits. 
    • Two-Way Communication: Patients can respond to and confirm appointments directly from reminder messages. Sync reminders with third-party or in-platform schedules to view responses in real time. 
    • Reschedule: Receive patient requests to reschedule visits directly from appointment reminder messages. 
    • Text-to-Speech: Manage voice messages using text-to-speech functionality. Tailor individual phone reminders without rerecording each time. 
  • Bulk Messages: Broadcast to specific groups by setting variables or send blasts to all patients to communicate important information. 
  • Tracking and Reporting: Track KPIs and patient communication records to maintain or improve practice performance and patient engagement. 
  • Recall and Retention: Send automated recall messages to patients using defined parameters. Reach out to patients based on time since last visit, recurring needs and other specified criteria. 
  • Reputation Management: Leverage a two-tier system to receive real-time feedback and monitor patient satisfaction after visits. 
    • Quality of Care Surveys: Automate satisfaction survey delivery to patients following appointments. Access templates or create custom questionnaires to gather timely feedback on performance. 
    • Review Platforms: Provide links to specified review platforms. Automatically request reviews from patients when they respond positively to surveys. 
  • Patient Forms: Integrate existing patient documentation paperwork directly into the system to include on a website or send links directly to patients. Electronically collect signatures, view completed forms and attach data to an individual’s medical records prior to appointments. 
  • Waiting List Management: Incorporate waiting lists to keep schedules full and maximize revenue. Send text message notifications when appointments are canceled or rescheduled and instantly receive confirmations when openings are claimed. Allow patients to fill slots on a first-come-first-serve basis. 
  • Dashboard: Update schedules, communicate with patients, send notifications and manage patient contact information from a single intuitive dashboard view. 
  • Telehealth: Conduct virtual visits with patients using secure, HIPAA-compliant video calls. Instantly switch between sessions to manage multiple appointments at once. 
  • Mobile App: Offer a dedicated mobile app on iOS or Android devices alongside web-based access to allow patient engagement from their preferred methods. 
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Product Ranking

#29

among all
Patient Scheduling Software

#16

among all
Patient Scheduling Software

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User Sentiment Summary

Excellent User Sentiment 564 reviews
Excellent User Sentiment 94 reviews
92%
of users recommend this product

Appointy has a 'excellent' User Satisfaction Rating of 92% when considering 564 user reviews from 5 recognized software review sites.

96%
of users recommend this product

DoctorConnect has a 'excellent' User Satisfaction Rating of 96% when considering 94 user reviews from 2 recognized software review sites.

5.0 (7)
n/a
4.7 (19)
n/a
4.6 (265)
4.81 (47)
4.6 (272)
4.8 (47)
5.0 (1)
n/a

Awards

Appointy stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

DoctorConnect stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User Friendly: The system is easy to use and navigate, as noted by approximately 75% of users who mentioned the platform’s user-friendliness.
Functionality: About 85% of users who talked about its functionality said that the system features a robust set of tools.
Support: Almost all reviewers praised the customer support team for their patience and responsiveness.
Integrations: Available integrations with multiple apps add value to the product, as reported by 75% of users who mentioned integrations.
Customization: It can be configured to fit unique business requirements, according to about 67% of reviewers who discussed customization.
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Improved Patient Engagement: Users appreciate features like automated appointment reminders and two-way communication, which can reduce no-shows and streamline patient interactions.
Increased Efficiency: Online appointment scheduling, automated waitlist management, and online forms are seen as timesaving features that streamline administrative tasks and improve workflow.
Enhanced Convenience: Users find the mobile-friendly interface and secure messaging capabilities convenient for both patients and providers, allowing for easier communication and access to information.
Reduced Costs: Some users report experiencing a potential return on investment through features that can minimize no-shows and improve patient adherence to treatment plans, potentially leading to increased revenue.
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Cost: About 67% of users who mentioned cost said that certain features are expensive.
Performance: Although only mentioned by a few reviewers, the software experiences occasional glitches.
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Limited Reporting Options: Users sometimes express that DoctorConnect's reporting features lack depth, making it challenging to gain comprehensive insights into practice performance and identify areas for improvement.
Customization Challenges: Some users encounter limitations in tailoring the software's interface and functionalities to perfectly match their specific needs and branding, potentially hindering optimal utilization.
Integration Issues: While DoctorConnect integrates with various platforms, some users report occasional difficulties during the integration process, requiring additional technical expertise or vendor support.
Unclear Pricing: The lack of readily available pricing information on DoctorConnect's website can be inconvenient for users seeking a clear picture of potential costs and budget allocation.
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Appointy is a flexible solution that helps businesses streamline their daily tasks. It offers robust tools for scheduling and setting reminders. Users found its interface aesthetically pleasing. It provides users a fair extent of control with its robust set of customizable features, such as google booking, attendance tracking, group and class scheduling. Users found its mobile app intuitive as well. While some reviewers found the platform easy to learn, others experienced some difficulty in learning. Features such as adding staff logins are available only for the more expensive plans. A few users complained about rare performance issues. Although, customer service is responsive 24/7 and resolves any issues faced by customers.

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Recent user reviews of DoctorConnect, a patient scheduling software, highlight both its strengths and weaknesses when compared to similar products. While users appreciate features like automated reminders and mobile accessibility, which streamline communication and patient engagement, some find the reporting capabilities limited, hindering in-depth data analysis. Additionally, concerns are raised regarding customization options, making it challenging to fully adapt the software to specific practice needs, unlike some competitors. One key differentiating factor is DoctorConnect's focus on secure messaging, allowing healthcare providers to communicate efficiently with patients beyond appointments. This can be particularly valuable for practices seeking to improve care coordination and reduce reliance on in-person visits. However, users have also mentioned occasional difficulties during the integration process with existing electronic medical record systems, which can be a common pain point when compared to similar software known for seamless integrations. Overall, DoctorConnect seems best suited for smaller to mid-sized healthcare practices seeking a user-friendly scheduling solution with features like automated reminders and secure messaging to enhance patient engagement. However, practices requiring advanced reporting functionalities or extensive customization options might need to explore alternative solutions.

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Screenshots

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