Top Acuity Scheduling Alternatives & Competitors For 2024

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Looking for alternatives to Acuity Scheduling? Many users crave user-friendly and feature-rich solutions for tasks like Schedule Management, Patient Engagement, and Document Management. Leveraging crowdsourced data from over 1,000 real Patient Scheduling Software selection projects based on 400+ capabilities, we present a comparison of Acuity Scheduling to leading industry alternatives like Setmore, QGenda, Veribook, and WellSky Scheduling.

QGenda Software Tool
WellSky Scheduling Software Tool

Product Basics

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Acuity Scheduling is a software solution built for companies in all industries that deal with appointments. This solution allows your clients to book appointments online while ensuring they don’t conflict with the current schedule.

This system was designed to help maximize the number of appointments scheduled in a day while increasing the amount of attention that can be given to clients. Businesses can enable employees to spend less time dealing with scheduling and more time focusing on getting their work done.
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Setmore is a cloud-based solution that helps businesses set up appointments and communicate with clients and staff. It also facilitates booking through several online channels and digital payments for smoother operations.

With a comprehensive set of inclusions and robust customer support, it offers a seamless user experience to make the booking process easier. Specifically built for solopreneurs, non-profit organizations and small- to mid-sized businesses, it saves time and accelerates growth.
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QGenda is a cloud-based, automated physician scheduling software. It has a rules-based scheduling style that aims to provide transparency and optimize the scheduling process. It includes automated scheduling, requesting and swapping capabilities, a designated customer success consultant, and much more.

Additional functionalities include automated time and attendance, payroll integration, and centralized quick links and landing pages. It offers specialty-specific schedules and serves many types of medical facilities, from private groups to large health systems.
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Veribook is a cloud-hosted appointment scheduling solution that streamlines customer communications, booking processes, online payments, bookings and more. Businesses can manage teams across time zones and display real-time availability to receive and manage online client appointments. Administrators can restrict employee access to view schedules, bookings, registrations and messages on a centralized dashboard.

Designed for SMEs and startups, it provides resource scheduling, appointment reminders, automated scheduling, class scheduling and no-show tracking in one place. Businesses can receive client payments online and send automatic appointment confirmations or reminders to customers, preventing no-shows. It allows for the creation of customizable booking pages or forms to schedule individuals or groups as per organizational needs. It synchronizes data with Microsoft Outlook and Google calendars making it easy to delegate to staff.
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WellSky Scheduling (formerly Appointments Everywhere) is a cloud-based solution that helps healthcare organizations of all sizes manage their end-to-end scheduling operations.

Customizable to meet the needs of multiple specialty practices, it offers modules that support drag-and-drop scheduling, efficient resource management, patient communication and analytics in a secure HIPAA-compliant ecosystem.
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
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Documentation
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Knowledge Base
24/7 Live Support
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Product Ranking

#14

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#35

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Patient Scheduling Software

#3

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#38

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#59

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Patient Scheduling Software

Find out who the leaders are

Analyst Rating Summary

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Compliances
Dashboard and Reporting
Document Management
Mobile Capabilities
Patient Engagement
Compliances
Dashboard and Reporting
Document Management
Mobile Capabilities
Patient Engagement
Compliances
Dashboard and Reporting
Document Management
Mobile Capabilities
Patient Engagement
Compliances
Dashboard and Reporting
Document Management
Mobile Capabilities
Patient Engagement
Compliances
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Patient Engagement

User Sentiment Summary

Excellent User Sentiment 5186 reviews
Excellent User Sentiment 1855 reviews
Good User Sentiment 30 reviews
Excellent User Sentiment 93 reviews
Great User Sentiment 8 reviews
96%
of users recommend this product

Acuity Scheduling has a 'excellent' User Satisfaction Rating of 96% when considering 5186 user reviews from 1 recognized software review sites.

93%
of users recommend this product

Setmore has a 'excellent' User Satisfaction Rating of 93% when considering 1855 user reviews from 5 recognized software review sites.

75%
of users recommend this product

QGenda has a 'good' User Satisfaction Rating of 75% when considering 30 user reviews from 2 recognized software review sites.

96%
of users recommend this product

Veribook has a 'excellent' User Satisfaction Rating of 96% when considering 93 user reviews from 2 recognized software review sites.

84%
of users recommend this product

WellSky Scheduling has a 'great' User Satisfaction Rating of 84% when considering 8 user reviews from 1 recognized software review sites.

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4.2 (34)
4.3 (17)
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4.79 (5186)
4.65 (917)
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4.83 (47)
4.19 (8)
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4.7 (881)
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Awards

User Favorite Award
User Favorite Award
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Synopsis of User Ratings and Reviews

Ease of Use: Intuitive interface and straightforward scheduling process make it simple for both patients and staff to use.
Customization Options: Flexible scheduling rules and customizable appointment types allow businesses to tailor the software to their specific needs.
Automated Reminders: Automated email and text message reminders reduce no-shows and improve patient engagement.
Online Booking: Patients can schedule appointments 24/7, providing convenience and flexibility.
Integration Capabilities: Seamless integration with popular software systems like EMRs and payment gateways streamlines operations.
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Ease of Use: Approximately 93% of users noted that the platform is easy to set up, use and navigate, with an intuitive design.
Customer Service: Customer service is prompt and knowledgeable, as noted by all reviewers who mentioned support.
Integration: It offers a fair amount of integrations, syncing with a number of apps to provide a better user experience, according to about 85% of users who reviewed connectivity.
Cost: The solution has a free version, and paid versions are affordable, according to 80% of users who talked about cost.
Booking: About 60% of users who mentioned booking said that it's effective and easy to use.
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Easy Scheduling: Users appreciate the intuitive interface, making it simple to schedule appointments and manage patient flow. For example, one user mentioned that they were able to quickly set up a new patient appointment within minutes.
Streamlined Communication: QGenda facilitates seamless communication between staff and patients, reducing confusion and missed appointments. For instance, one user highlighted the ease of sending appointment reminders to patients, minimizing no-shows.
Comprehensive Reporting: The platform provides detailed reports on scheduling trends and performance, allowing clinics to identify areas for improvement. For example, one user mentioned using the reports to analyze appointment wait times and optimize scheduling efficiency.
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Functionality: The system streamlines complex schedules and organizes bookings for users and customers. It offers a clean format that displays available booking slots without the need to fill unnecessary fields and steps to cancel them, as noted 85% of the users who mentioned the product’s functionality.
Flexible Appointments: Nearly 79% of reviewers who talked about appointment flexibility said that the product helps them plan their schedules better by displaying alternate or next available slots for bookings. Clients can easily cancel bookings by clicking on the link sent with the confirmation and reminder emails.
Customizations: The system offers robust tools to customize booking pages, personalize booking forms by inserting questions of one’s choice and add branding, said approximately 82% of the users who talked about customizations.
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User-Friendly Interface: WellSky Scheduling is designed with an intuitive interface that users find easy to navigate, making scheduling tasks simpler.
Reduced Patient Complaints: The software's efficient scheduling capabilities have been reported to minimize scheduling errors, leading to a decrease in patient complaints related to scheduling issues.
Streamlined Appointment Management: Users praise the drag-and-drop functionality, enabling effortless appointment modifications and contributing to efficient patient flow.
Improved Staff Productivity: WellSky Scheduling streamlines scheduling tasks, allowing healthcare facilities to manage appointment volume effectively with fewer staff members compared to manual scheduling processes.
Time Savings: Users report significant time savings in scheduling appointments, reducing the time spent on these tasks and allowing staff to focus on other important responsibilities.
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Limited Integration Options: Acuity Scheduling lacks native integrations with popular patient management systems, making it difficult to sync data and streamline workflows.
Inflexible Scheduling Rules: Users have reported challenges in setting up complex scheduling rules, such as recurring appointments or time-based restrictions.
Limited Customization: Acuity Scheduling's interface and features are relatively rigid, offering limited options for customization to meet specific practice needs.
Lack of Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting options, making it challenging to track key scheduling metrics and identify areas for improvement.
Occasional Technical Glitches: Some users have encountered occasional technical issues, such as appointment reminders not being sent or online scheduling functionality becoming unavailable.
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Customization: About 64% of users who talked about customization said that it offers limited customization options.
Performance: Though only mentioned in a few reviews, 66% of them said that the platform experiences occasional glitches.
Functionality: Approximately 51% of reviewers who spoke about functionality mentioned its limitations in a few cases.
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Limited Customization: Some users have found the scheduling interface to be inflexible, making it difficult to tailor the system to their specific needs. For example, they may not be able to easily create custom appointment types or adjust the scheduling grid to fit their workflow.
Steep Learning Curve: The software can be complex to learn, requiring significant training time for new users. This can be a challenge for busy practices that need staff to be up and running quickly.
Technical Glitches: Some users have reported experiencing occasional technical issues, such as slow loading times or system crashes. These glitches can disrupt workflow and lead to frustration.
Limited Reporting Capabilities: The reporting features may not be comprehensive enough for some practices, making it difficult to track key metrics and identify areas for improvement.
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UI: The system’s UI is dated and doesn’t offer a smooth navigation experience, noted nearly 75% of reviewers who talked about cost.
Glitches: Nearly 78% of the users who mentioned glitches said that the system is prone to glitches when booking or canceling appointments.
Mobile App: The product doesn’t offer a mobile application to make bookings easily on mobiles and tablets, noted approximately 81% of reviewers who mentioned customizations.
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Slow System Speed: Users have reported experiencing occasional slowness with the system, which can impact efficiency.
Learning Curve for New Users: Some users have found that the software has a steep learning curve, requiring additional time and effort for training and onboarding.
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Acuity Scheduling has earned rave reviews in the past year, with users praising its user-friendly interface, robust feature set, and excellent customer support. Many users report that Acuity Scheduling is more intuitive and easier to use than competing products, which can save time and frustration for busy healthcare professionals. Additionally, Acuity Scheduling offers a wide range of features that are essential for patient scheduling, such as online booking, automated reminders, and payment processing. These features help to streamline the scheduling process and improve patient satisfaction. One of the key strengths of Acuity Scheduling is its ability to integrate with other software programs, such as electronic health records (EHRs) and practice management systems. This integration allows users to access patient information and schedule appointments directly from their EHR, saving time and reducing the risk of errors. Additionally, Acuity Scheduling offers a mobile app that allows users to manage their schedules and communicate with patients on the go. This flexibility is essential for healthcare professionals who need to be able to access their schedules and patient information from anywhere. Acuity Scheduling is a well-rounded patient scheduling software that is suitable for a variety of healthcare practices. Its user-friendly interface, robust feature set, and excellent customer support make it a great choice for practices of all sizes. Additionally, Acuity Scheduling's ability to integrate with other software programs and its mobile app make it a great choice for practices that need a flexible and efficient scheduling solution.

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Setmore is an intuitive scheduling solution that helps facilitate online bookings easily. It helps keep an accessible record of customer history. It’s easily embeddable, with a simple and intuitive design. Reviewers said that it improves collaboration by including others in the calendar, and staff can have their separate calendars as well. Users liked features like tracking billing, recurring appointments and the administration dashboard. The platform makes it easy for clients to cancel bookings. Although, some reviewers found that certain features have limited options, which limits scheduling and booking capabilities. It doesn’t report when clients are unable to book when bookings are overflowing. Appointment notes can’t be made private. However, the customer service is very prompt, helping customers with any issues they might have.

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QGenda is a popular choice for healthcare providers looking to streamline their scheduling processes. Users praise its ability to optimize staffing, prevent scheduling errors, and improve communication. The software's integration with various platforms, including EMR systems and payroll, is a major selling point. QGenda's user-friendly interface allows for quick schedule creation and approval of shift changes, saving time and reducing administrative burdens. However, some users have expressed concerns about the platform's pricing, which can be a barrier for smaller practices. Additionally, while QGenda offers 24/7 customer support, some users have reported inconsistent response times and difficulty reaching a dedicated consultant. QGenda is best suited for larger healthcare organizations with complex scheduling needs. Its robust features and integration capabilities make it ideal for managing multiple providers, locations, and specialties. The software's focus on optimizing staffing and reducing labor expenses is particularly beneficial for organizations with high staff turnover or fluctuating patient volumes. However, smaller practices may find the platform's pricing and complexity to be a deterrent.

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Veribook streamlines bookings, simplifies scheduling appointments and drastically reduces manual tasks like managing phone bookings with automating processes. It offers capabilities to customize booking pages and forms and sends appointment cancellation links along with booking confirmations. For customers, it displays available appointment slots and alternate dates and time to schedule bookings. Its user-friendly format lays out information in a manner that can be easily understood, resulting in significantly fewer errors. However, the system is glitch-prone while canceling appointments, offers a dated interface with limited pop-ups, doesn’t come with a mobile application and isn’t visually appealing. Administrators glance at all upcoming bookings in a day, and customer support is sluggish.

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Is WellSky Scheduling truly a well-scheduled solution for healthcare providers? User reviews from the past year suggest that it generally lives up to its name. WellSky Scheduling garners praise for its intuitive drag-and-drop interface, which simplifies appointment scheduling and minimizes administrative tasks. Users specifically highlight the ease of moving appointments, which significantly streamlines workflow. This user-friendly design makes it a favorite among healthcare staff who are not tech-savvy. However, some users have reported occasional technical glitches and a learning curve for new users, indicating that even well-designed software can have its quirks. A key strength of WellSky Scheduling is its robust feature set, including appointment reminders, calendar management, and integration with other healthcare systems. These features contribute to a significant reduction in no-shows and improved patient satisfaction, as evidenced by user testimonials. Overall, WellSky Scheduling appears to be a reliable and efficient patient scheduling solution best suited for healthcare providers of all sizes seeking to optimize their scheduling processes and enhance patient care. Its intuitive design, comprehensive features, and positive user feedback make it a strong contender in the patient scheduling software market.

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