Home > Patient Engagement Software > Solutionreach > Solutionreach vs Klara

Solutionreach vs Klara

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Our analysts compared Solutionreach vs Klara based on data from our 400+ point analysis of Patient Engagement Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Solutionreach Software Tool
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Klara Software Tool
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Product Basics

Analyst Rating

84 Detailed Analysis

User Sentiment

Great User Sentiment (329 Reviews)

Analyst Rating

76 Detailed Analysis

User Sentiment

Excellent User Sentiment (63 Reviews)
Solutionreach is a cloud-based patient engagement software designed to enhance communication and streamline workflows between healthcare providers and patients. It's well-suited for healthcare organizations of various sizes, from independent practices to large enterprises. Key benefits include improved patient communication, appointment scheduling, automated reminders, and patient feedback collection. Popular features include two-way text messaging, online appointment scheduling, automated appointment reminders, and patient surveys. In terms of patient engagement, users often praise Solutionreach for its ease of use, comprehensive features, and ability to reduce no-shows and cancellations. Pricing is typically subscription-based, with fees varying based on the number of providers and patients. Monthly and annual payment options are usually available.

Pros
  • Easy to use
  • Versatile features
  • Reduces no-shows
  • Improves communication
  • Streamlines workflows
 Cons
  • Occasional technical glitches
  • Customer support could be better
  • Limited customization options
  • Can be expensive for large practices
  • Integrations with other systems can be challenging
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Klara is a HIPAA-compliant online care platform that simplifies communication between practices and patients without losing track of patient data. Healthcare professionals can provide patient support via secure messaging and video calls while saving numerous calls about prescriptions, scheduling and lab results.

Its iOS and Android-compatible mobile app enables patients, team members and external providers to connect in real time. They can send messages, share documents and photos, fill out forms and more.

Based on user reviews, it offers excellent communication features, easy customizations and a user-friendly interface.

To explore other popular solutions that Klara offers, visit our Klara company page.

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$400 Monthly
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$12/User, Monthly
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Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • User Friendly:  Easy to navigate with options to use pre-set best practice recommendations or customize to cater to specific needs. 
  • Streamline Daily Operations:  Optimize appointment scheduling and automate communications before, during and after the appointment to reduce manual tasks. 
  • Fill Open Appointments:  Get complete visibility into all practitioner and specialist schedules to fill open appointments efficiently. 
  • Get More Patients:  Use patient feedback, social reviews and referrals to get more patients and build loyalty. 
  • Improve Patient Satisfaction:  Maintain regular professional communication with patients, maintain records and offer care education to build patient satisfaction. 
  • Integrations:  Choose from over 500 practice management (PM) and electronic health record (EHR) system integrations to cover all requirements for smooth operations. 
  • Mobile App:  Communicate with patients for appointment setting and sharing messages and images through a HIPAA-compliant mobile app called PatientReach mobile. 
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  • Improve Care Delivery: Set up video calls and provide real-time care no matter where patients are. Keep physician notes and patient charts close to giving accurate diagnoses. 
  • Digitize Patient Intakes: Digitally acquire patient intake forms and check insurance eligibility. Allow them to fill pre-visit forms before appointments to reduce time spent on administrative tasks and increase operational efficiency. 
  • Increase Health Care Access: Offers an iOS and Android-compatible mobile app with an intuitive interface and features like geolocation, in-app messaging, contactless payments and more. This helps improve patient engagement, automates communication and expands reach. 
  • Simplify Communication: Encourage patients to approach physicians and clinical staff with questions through secure messages. Allow them to exchange messages with providers during phone calls to reduce call volume and back-and-forth calls.
  • Centralize Messaging: Create shared department inboxes to avoid communication gaps and keep patients and colleagues informed. Help team members access relevant patient information and collaborate on patient care from a single conversation.  
  • Provide Post-Visit Care: Send follow-up text messages to scale post-visit care. Share links with personalized instructions, ask how patients are feeling or if they have questions and more to improve their healthcare experience.
  • Reduce Workload: Use personalized message templates to save staff from typing the same response many times and resolve patient inquiries faster.  
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  • Action List:  Enhance productivity and tick-off pending tasks with a dynamic action list. Review appointment confirmations, trigger messages, respond to texts and more. 
  • ASAP Waitlist:  Maintain a waitlist of patients who require an early appointment. In case of cancellation, fill open appointment slots by pushing waitlist messages to patients on the list. 
  • Automated Appointment Reminders:  Reduce no-show rates by sending automated appointment reminders through text, email or phone, with options for patients to confirm, cancel or reschedule. Add appointment-specific details to ensure that patients come prepared and on-time. 
  • Automated Recare Messages:  Automate and customize reminders for preventive and follow-up care for patients with chronic conditions to build patient loyalty and increase recall revenue. 
  • Group Messages:  Send customized group messages to a specific set of patients with a specific diagnosis. 
  • Missed Appointment Messaging:  In case of missed appointments, send automated messages to patients for rescheduling. 
  • Marketing Campaigns:  Create and send individual emails or drip campaigns to specific sets of patients to deliver the right message to the right people at the right time. 
  • Net Promoter Score:  Track patient satisfaction through net promoter scores, submitted by patients after an appointment and visible on the dashboard. 
  • Patient Newsletters:  Maintain communication with patients between visits through personalized and customized newsletters, so that they contain information relevant to their diagnosis and treatment. 
  • Patient Referrals:  Set up a refer-a-friend button and link on all patient communications to facilitate referrals. 
  • Patient Surveys:  Send automated patient surveys after an appointment to track satisfaction levels and collect feedback on services. 
  • Product Notifications:  Send product notifications for patients to pick up products like contacts, glasses, supplements, cosmeceuticals and dental products. 
  • SR Conversations:  Stay HIPAA-compliant and facilitate real-time, two-way communication with patients. Enable landline for text messaging, track message history and prioritize messages for follow-ups. 
  • SR Huddle:  Create group communication channels for staff of specific patient groups to speed up communication and eliminate inefficiency or errors. 
  • SR Intake:  Manage and customize digital patient intake forms that patients can fill up prior to their appointment and share in advance to save time and ensure better services. 
  • SR Pay:  Get paid digitally and almost immediately through SR Pay by sending an electronic statement and secure payment link to patients via email and text. 
  • SR Smart Reviews:  Collect reviews and recommendations from satisfied patients with automated review requests and sync them to Facebook and Google to get more patients. 
  • SR Schedule:  Enable easy 24/7 online scheduling for patients on all channels such as website, social media pages, listing sites, texts and emails with SR Schedule. Sync existing patient data to determine if a patient is new or existing and adjust the required information to save time. 
  • SR Spotlight:  Identify inbound callers and get all relevant information, such as diagnosis, treatment, appointment history, balances and more by integrating SR Spotlight with the VoIP phone and practice management system. 
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  • Consultation Requests: Allow patients to schedule appointments through mobile phones, tablets or laptops. Enable them to fill out insurance information and consent forms, provide reasons for visits and initiate conversations using web chat.
    • Appointment Reminders: Send automated appointment reminders to patients through emails or SMS. Personalize reminders with details like your address, parking instructions and landmarks.
    • Physician Scheduling: Allow physicians to confirm, cancel or reschedule appointments.
    • No-Show Engagement: Send a message to patients who miss appointments, and allow them to reschedule based on the provider’s availability through a phone link.
  • EHR Integration: Export relevant patient messages into your EHR to keep records updated and accurate. Connect with popular apps like Athenahealth, Veradigm, Nextech, Centricity and more.
  • Photo Capture Tool: Use the photo capture tool on the mobile app to document symptoms, record ID or insurance card information, or record evidence of an appointment for claiming insurance.
  • Video Visits: Send links to patients through SMS text messaging and enable access to video appointments without a login. Automated appointment messages include links to join, video visit consent forms and more. Share lab reports, educational documents, x-rays and important forms.
  • File Transfer: Allow providers to capture and add notes, screenshots, forms, photos, documents and videos during a visit to the patient chart, or share them electronically via the portal or email.
  • Messaging: Allow patients to initiate conversations through two-way messaging. Read messages, review chat histories and send quick, personalized responses. Access patient calls, texts, voicemails and web chat centrally.
    • Message Routing: Use AI-powered message identification to automatically route messages or manually assign them to the relevant team members.
    • Voicemail-To-Text: Automatically transcribe voicemails to help staff members check only relevant messages and respond to patients quickly.
  • Virtual Waiting Room: Allow patients to accept session invitations, fill out intake forms, review consents, make payments and wait for physicians to join in virtual appointments. Add or invite other care providers into a video session for specialist support.
  • Specialist Referral Services: Offer various referral services to telehealth specialists, such as teledermatology, telecardiology, teleradiology, and abuse evaluations.
  • Patient Feedback: Send post-appointment satisfaction surveys and collect online reviews to gather patient feedback and understand their experience.
  • Follow-Up: Provide post-visit care instructions and ask how a patient is feeling. Inform patients of a follow-up and deliver as promised.
read more...

Product Ranking

#19

among all
Patient Engagement Software

#10

among all
Patient Engagement Software

Find out who the leaders are

Analyst Rating Summary

84
76
67
50
100
100
94
68
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Mobile Capabilities
Patient Payments Management
Reputation Management
Schedule Management
Patient Communication
Mobile Capabilities
Platform Capabilities
Schedule Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Solutionreach
Klara
+ Add Product + Add Product
Dashboards And Reporting Mobile Capabilities Patient Communication Patient Payments Management Platform Capabilities Reputation Management Schedule Management 67 100 94 100 92 100 100 50 100 68 42 100 81 100 0 25 50 75 100
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83%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

50%
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50%
71%
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29%
78%
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22%
67%
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33%

User Sentiment Summary

Great User Sentiment 329 reviews
Excellent User Sentiment 63 reviews
84%
of users recommend this product

Solutionreach has a 'great' User Satisfaction Rating of 84% when considering 329 user reviews from 3 recognized software review sites.

93%
of users recommend this product

Klara has a 'excellent' User Satisfaction Rating of 93% when considering 63 user reviews from 2 recognized software review sites.

4.4 (124)
4.7 (48)
4.0 (186)
n/a
n/a
4.5 (15)
4.8 (19)
n/a

Awards

SelectHub research analysts have evaluated Solutionreach and concluded it earns best-in-class honors for Patient Communication, Patient Payments Management, Reputation Management and Schedule Management.

Patient Communication Award
Patient Payments Management Award
Reputation Management Award
Schedule Management Award

SelectHub research analysts have evaluated Klara and concluded it earns best-in-class honors for Platform Capabilities and Schedule Management. Klara stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Platform Capabilities Award
Schedule Management Award

Synopsis of User Ratings and Reviews

Streamlined Communication: Two-way texting, email, and automated reminders improve patient engagement and reduce missed appointments.
Improved Scheduling: Online appointment booking 24/7 saves time for both patients and staff.
Enhanced Patient Satisfaction: Automated surveys and feedback collection help practices identify and address patient concerns.
Increased Efficiency: Automated workflows and reminders reduce manual tasks and free up staff time for patient care.
Data-Driven Insights: Patient feedback and appointment data provide valuable insights to improve practice operations and patient care.
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Ease of Use: According to 90% of users who reviewed this aspect, the platform has an accessible interface and is easy to use.
Communication: About 80% of users who mentioned this feature said the platform facilitates timely and efficient communication.
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Technical Glitches: Occasional bugs, slow loading times, or system downtime can disrupt workflows and frustrate users.
Limited Customization: Some users find the interface and features inflexible, with limited options to tailor the software to specific practice needs.
Cost Concerns: Subscription fees can be expensive for larger practices, especially those with many providers and patients.
Integration Challenges: Connecting Solutionreach with other healthcare systems can be complex and require technical expertise, sometimes leading to compatibility issues.
Customer Support Inconsistencies: Some users report slow response times, difficulty reaching knowledgeable support agents, or inconsistent resolution of issues.
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Customer Service: Customer support options are limited and reps are unresponsive, according to 65% of users.
Integration: 60% of users who reviewed this component reported difficulties with the EHR integration.
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Solutionreach user reviews paint a mixed picture. Many users praise its ease of use and effectiveness in boosting patient engagement: "It's made communication with patients much more streamlined—texting is huge for us!" However, some find the features inflexible and customization options limited, comparing it to competitors like Phreesia, which "feels more feature-rich and customizable." Technical glitches and integrations with other healthcare systems are recurring pain points. Some users report occasional system crashes and frustration with incompatible EHRs, noting, "Our scheduling software doesn't always sync smoothly with Solutionreach, which creates extra work." On the other hand, positive reviews highlight Solutionreach's automated workflows and patient feedback tools: "The automated appointment reminders have definitely reduced no-shows, and the surveys help us identify areas for improvement." Cost is a significant factor for some users, with larger practices finding it expensive compared to other options. Pricing transparency and clear breakdowns of additional fees are mentioned as areas for improvement. Overall, Solutionreach seems effective for practices prioritising communication and workflow automation, but potential users should weigh its strengths and weaknesses against competitors, considering their specific needs and technical environment.

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Klara’s telemedicine solution is designed to streamline virtual care delivery. The user-friendly and customizable interface offers various features, such as mobile access, appointment reminders, video consultations and online patient intakes. Some user reviews mentioned that the customer service is not very responsive or helpful and requested improvements to third-party integrations.Overall, users appreciate Klara's capabilities, especially its ability to facilitate communication between healthcare providers and patients.

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Screenshots

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Head-to-Head Comparison

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