Our analysts compared Klara vs Luma Health based on data from our 400+ point analysis of Patient Engagement Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Klara is a HIPAA-compliant online care platform that simplifies communication between practices and patients without losing track of patient data. Healthcare professionals can provide patient support via secure messaging and video calls while saving numerous calls about prescriptions, scheduling and lab results.
Its iOS and Android-compatible mobile app enables patients, team members and external providers to connect in real time. They can send messages, share documents and photos, fill out forms and more.
Based on user reviews, it offers excellent communication features, easy customizations and a user-friendly interface.
To explore other popular solutions that Klara offers, visit our Klara company page.
among all Patient Engagement Software
Klara has a 'excellent' User Satisfaction Rating of 93% when considering 63 user reviews from 2 recognized software review sites.
Luma Health has a 'excellent' User Satisfaction Rating of 94% when considering 102 user reviews from 2 recognized software review sites.
SelectHub research analysts have evaluated Klara and concluded it earns best-in-class honors for Platform Capabilities and Schedule Management. Klara stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
SelectHub research analysts have evaluated Luma Health and concluded it earns best-in-class honors for Platform Capabilities and Platform Security and Compliance. Luma Health stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Klara’s telemedicine solution is designed to streamline virtual care delivery. The user-friendly and customizable interface offers various features, such as mobile access, appointment reminders, video consultations and online patient intakes. Some user reviews mentioned that the customer service is not very responsive or helpful and requested improvements to third-party integrations.Overall, users appreciate Klara's capabilities, especially its ability to facilitate communication between healthcare providers and patients.
Luma Health paints a mixed picture in user reviews. Praised for its streamlined communication, empowered patients, and workflow efficiency, it faces criticism for limited customization, occasional glitches, and higher price tags. "Luma transformed our patient engagement," one user raves. "Appointment reminders cut no-shows in half, and patients love the secure messaging and online bill pay." Others echo this sentiment, highlighting Luma's "intuitive interface" and "patient-centric approach" compared to "clunky alternatives." However, some users find Luma less flexible. "Customization options are limited," one reviewer complains. "I wish I could personalize certain features to better fit our practice's workflow." Others mention occasional technical hiccups, calling them "frustrating workflow disruptions." Cost also emerges as a concern. "Compared to other patient engagement platforms, Luma can be expensive, especially for smaller practices," one user notes. This price point, coupled with the onboarding effort required to get patients actively using the platform, can be a hurdle for some. Overall, Luma Health shines in its ease of use and patient-centric features, but its customization limitations, technical glitches, and higher price tag might deter some users. Ultimately, the decision seems to hinge on individual practice needs and budget constraints. As one user aptly summarizes, "Luma is a powerful tool, but it's not a one-size-fits-all solution."
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