Manhattan Active WM Reviews & Pricing

by Manhattan Associates | Founded 1990, Atlanta, GA

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What is Manhattan Active WM?

Industry Specialties: Distributors, Retailers and Third-Party Logistics

Manhattan Active WM is a cloud-native platform that delivers smarter fulfillment, integrated automation and robotics, a unified supply chain, and an improved user experience. Artificial intelligence and machine learning integrations help optimize and sync warehousing operations.

Advanced algorithms increase efficiency to improve supply chain productivity and organization throughout the operation. The unified supply execution module supports supply, demand, labor, slotting and automation.

Top features include slotting optimization, order streaming, cycle counting, information capture automation and yard management. A warehouse execution system (WES) helps coordinate and collaborate on different levels of automation.

It provides same-day and next-day orders and maximizes dock orders by syncing and coordinating processes. It delivers responsive user experiences using intuitive workflows.

There is no free trial available. However, it offers free demos with Manhattan experts. The pricing starts at $2,000 per user license annually, making it ideal for large-scale industries.

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User Sentiment

Based on 47 reviews:

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Manhattan Active WM Pricing

Based on our most recent analysis, Manhattan Active WM pricing starts at $2,000 (Per License, Annually).

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Starting From: $2,000
Pricing Model: Per License, Annually
Free Trial: No

Training Resources

Manhattan Active WM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Manhattan Active WM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Manhattan Active WM Benefits and Insights

Why use Manhattan Active WM?

Key differentiators & advantages of Manhattan Active WM

Streamline Order Fulfillment: Use real-time inventory analysis, automate workflows upon order receipt and gain total visibility for proactive decision-making. Integrate with warehouse automation for efficient execution. Get complete control over delivery processes to ensure smooth shipping and receiving.
Increase Accessibility: The unified control screen provides quick visualization and diagnostic measures from anywhere in the supply chain. Ensure full extensibility and get the latest app-based experience for transactional tasks. View detailed information from anywhere to make educated planning decisions.
Improve Visibility: Gain end-to-end visibility into shipment and inventory information to enable informed cost and operational decisions. Facilitate real-time tracking and forecasting while improving visibility into warehousing and transportation operations.
Get Continuous Updates: Stay current with the latest automated updates. Receive new features and enhancements every 90 days directly from the vendor.
Enhance Accuracy: Strengthen inventory processes and reduce order cycle time to eliminate costly physical counts. It supports warehousing needs, including product recalls, lot management, value-added services and serial number tracking.
Strengthen Customer Satisfaction: Eliminate operational costs and improve on-time pickup and delivery, enhancing customer service. Optimize inventory allocation and offer customers instant shipping and stock updates.
Gain Actionable Insights: Make better business decisions with in-depth reports and analysis of warehousing and inventory performances. Get a single, intuitive and responsive platform to oversee all operations and take timely actions.

Industry Expertise

The solution caters to warehousing operations of large businesses in various sectors, including food distribution and grocery retail, apparel and footwear, high-tech electronics, and third-party logistics.

Manhattan Active WM Reviews

Average customer reviews & user sentiment summary for Manhattan Active WM:

47 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Manhattan Active WM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Accessibility: Users can access WMS from any device with the internet. Manage inventory and orders from anywhere.
Cost-Effective: It doesn’t include upfront hardware costs, allowing you to save money on IT infrastructure and maintenance.
Constant Updates: Cloud providers constantly update features to stay on top of the latest trends, providing quick access to new features and functionality.
Scalability: Cloud WMS helps scale resources up or down on demand. Add or remove features for peak seasons or adjust to changing needs.

Cons

Internet Reliance: The platform requires reliable internet for full functionality.
Vendor Lock-In: Switching cloud WMS providers can be complex. Users must consider vendor lock-in before investing.

Researcher's Summary:

Manhattan Active WM is a reliable and scalable warehouse management solution that offers advanced inventory management, labor management and real-time data analytics. Compared to competitors like SAP EWM and Oracle WMS, Manhattan WMS stands out for its ability to adapt to various business needs.

Seamless integration with existing enterprise systems is a key strength, reducing manual data entry and errors. While the initial setup can be complex, the system's reliability and performance are undeniable. After implementation, businesses can experience significant improvements in order accuracy and fulfillment speed.

What truly sets Manhattan Active WM apart is its warehouse execution system (WES) with advanced analytics and reporting capabilities. It provides actionable insights that help businesses optimize their operations. Predictive analytics, for example, allows for more accurate anticipation of inventory needs, reducing stockouts and overstock situations.

The platform is best suited for large enterprises that require a highly customizable and scalable solution. Its advanced features and integration capabilities make it ideal for businesses with complex supply chain needs. While the initial setup may seem daunting for smaller businesses, the long-term benefits in efficiency and accuracy make it a worthwhile investment for those seeking to streamline their warehouse operations.

Key Features

Order Streaming: Ensure real-time order alignment to fill available inventory slots. Eliminate the need to choose between wave picking for bulk orders and waveless picking for individual D2C orders. Handle both simultaneously, prioritizing urgent orders while grouping less time-sensitive ones for efficiency.
Slotting Optimization: Assign all inventory products to the ideal storage location based on factors like demand, lifecycle, type, warehouse or DC layout and SKU. Automatically determine the best locations to pick inventory, ensuring faster picking, less congestion and ultimately, customer satisfaction.
Manhattan Active Intelligence: Tackle complex challenges by harnessing the power of Manhattan Active’s computational, behavioral intelligence, and data and analytical tools. Combine adaptive systems, decision science and machine learning to optimize processes, streamline workflows and solve problems.
Unified Control: Use a central hub to manage the entire distribution network. Provide supervisors with a real-time visual dashboard that displays key metrics across all facilities. Easily drill down to specific areas, view individual employee performance, and locate resources using a digital warehouse map.
Warehouse Execution System (WES): WES is the conductor of advanced automation, orchestrating robots, people and orders for peak warehouse efficiency. Combine native WES and order streaming features to enable total visibility across the distribution center and maximum asset utilization.
Honeywell Voice: This custom-made voice-powered feature guides workers through tasks and workflows, boosting productivity and accuracy. Facilitate easy setup and compatibility with modern devices. Continuous updates and automated learning introduce new features, workflows and endpoints.
Unified Execution: Unify the warehouse by tackling all tasks like stocking, picking and packing at once, regardless of the order. Boost efficiency with easy workflows, a single app and advanced control.

Approach to Common Challenges

Accurate Inventory Tracking: A unified platform provides instant insights into inventory levels across all locations, like warehouses and stores. Eliminate guesswork and make informed decisions to prevent stockouts or excess inventory.
Reduced Human Error: Automate repetitive tasks like order picking, allocation and replenishment. This reduces manual data entry, minimizes errors and frees up personnel for higher-value activities.
Unified Inventory Management: Track stock levels in real time to prevent overselling and ensure accurate counts across all platforms.
Efficient Warehouse Operations: Integrate with warehouse automation solutions like barcode scanners and picking robots. Optimize picking routes based on real-time data, leading to faster fulfillment, increased accuracy and improved space usage.

Cost of Ownership

Frequently asked questions regarding Manhattan Active Warehouse Management pricing include:

Q: How much does Manhattan Active WM cost?

A: Manhattan Active WM pricing starts at $2000 per license annually. To discover more about the pricing plans, visit our price guide.

Q: Does Manhattan Active WM offer a free version?

A: No, Manhattan Active WM doesn’t offer a free version.

Q: Does Manhattan Active WM offer a free trial?

A: No, Manhattan Active WM doesn’t offer a free trial. However, you can request a free demo of the software before purchasing.

License/Subscription Cost	On-premise: After an upfront purchase of the software implementation, maintenance and customization costs are extra. Cloud-based/SaaS: Subscription is based on the number of users
Maintenance Cost	On-premise: Maintenance cost is extra Ongoing support and maintenance are additional Cloud-based/SaaS: Cost is included in the subscription cost which covers monthly upgrades, updates and patches
Installation/Implementation Cost	This cost is extra for both deployments Professional services through Manhattan Associates Services are available and include implementation and testing services
Customization Cost	Cost of customization varies on the features added
Data Migration Cost/Change Management/Upfront Switching Cost	Data migration is extra for both deployments Cost varies depending on the amount of data to be migrated, availability of migration tools, the complexity of data and the gaps between the original and new system
Recurring/Renewal Costs	On-premise: This cost is equivalent to maintenance, customization and training costs Cloud-based/SaaS: Cost is included in the subscription fee in addition to any premium support services

Limitations

At the time of this review, these are the limitations according to user feedback:

Issues with printing receipts or sending receipt copies to customers ahead of shipments.
Limited customizations for putaway rules.
Unable to track the movement of goods received from external vendors or in-plant production.
Doesn’t support BI, activity dashboards and reporting functions.
Doesn’t support functions like payment processing or labor management.

Demo Resources

Dedicated or Public Classes: Attend instructor-led online sessions or live sessions at Manhattan’s corporate headquarters in Atlanta. The vendor provides customized solutions per user requirements.
Interactive Sessions: Discover interactive demo sessions by Manhattan experts. These allow users to address issues and questions in real time and get first-hand experience with the solution.
Training Videos: Explore beginner-friendly online training videos to understand how the platform works.

FAQs

Frequently asked questions regarding Manhattan Active WM include:

Q: What’s unique about Manhattan Active Warehouse Management compared to traditional WMS systems?

A: Manhattan active WM offers several key advantages. First, the cloud-based platform eliminates the need for expensive hardware upgrades and ongoing maintenance. Second, real-time data, order orchestration and automation enhance efficiency and accuracy in order fulfillment.

Q: What level of integration does Manhattan Active WM offer with existing systems?

A: Manhattan Active WM provides a robust API that facilitates seamless integration with various existing enterprise systems, such as ERP and TMS.