Infoplus Reviews & Pricing

by Infoplus Commerce | Founded 2013, St. Louis, MO

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Overview Pricing Benefits Reviews Features

What is Infoplus?

Industry Specialties: Serves e-commerce, retail, wholesale and 3PL industries

Infoplus is a comprehensive software solution designed to streamline and optimize warehouse management tasks. It excels in inventory control, order management, and shipping processes, making it particularly suitable for mid-sized to large businesses that require robust logistics capabilities. The software's real-time data tracking and automation features significantly enhance operational efficiency, reducing errors and improving order accuracy.

Users appreciate the intuitive interface and customizable workflows, which allow for seamless integration with existing systems. Key benefits include improved inventory accuracy, faster order fulfillment, and enhanced visibility into warehouse operations. Infoplus stands out for its scalability and flexibility, accommodating the unique needs of various industries.

Pricing for Infoplus typically falls within a mid-range bracket, often based on the number of users and the specific features required, with options for monthly or annual payments. Compared to similar products, users often highlight its ease of use and strong customer support as significant advantages.

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User Sentiment

Based on 39 reviews:

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Infoplus Pricing

Based on our most recent analysis, Infoplus pricing starts at $495 (Monthly).

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Starting From: $495
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Infoplus is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Infoplus:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Infoplus Benefits and Insights

Why use Infoplus?

Key differentiators & advantages of Infoplus

Increased Efficiency and Productivity: With automated processes, optimized routes, pick-and-pack support and real-time updates, Infoplus helps its clients increase productivity and streamline labor and time management.
Customizable Reports: Infoplus allows users to build, access and export custom reports on predefined metrics so that they can get useful and actionable insights when they need them.
Reduced Shipping Costs: Infoplus has pre-built integrations with shipping carriers, which help users increase margins by comparing and choosing the best-suited shipping partner, based on order volumes and costs.
Reliable Customer Service: With 24/7 live chat support, Infoplus ensures quick turnaround time for all issues and requests raised by its users.
Customizable Workflows: Infoplus offers custom workflows and rule-based automation to its users so that everything they need to scale their business can be made available.
Mobile Accessibility: Infoplus has a native mobile application, as well as Android and iOS applications, which makes it easy for the users to manage and track their operations virtually.

Industry Expertise

Infoplus is best suited for small to mid-sized businesses in e-commerce, retail, wholesale and 3PL industries.

Infoplus Reviews

Average customer reviews & user sentiment summary for Infoplus:

39 reviews

95%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Infoplus reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Real-time Inventory Visibility: Users praise Infoplus for providing a real-time view of inventory levels across multiple locations, allowing for better stock management and reduced risk of stockouts or overstocking.
Streamlined Order Fulfillment: Infoplus receives positive feedback for its ability to automate and optimize the order fulfillment process, from order receiving to picking, packing, and shipping, leading to faster turnaround times and improved order accuracy.
Improved Receiving Processes: Infoplus is recognized for simplifying and expediting receiving processes, enabling efficient handling of inbound shipments, accurate inventory updates, and reduced receiving errors.
Customizable and Scalable Solution: Users appreciate the flexibility of Infoplus, highlighting its ability to adapt to unique business processes and scale alongside their evolving needs.

Cons

Complex User Interface: Many users find the interface cluttered and not intuitive, leading to a steep learning curve for new employees.
Limited Customization: The system offers limited flexibility in customizing workflows and reports, which can be a hindrance for businesses with unique operational needs.
Slow Performance: Users have reported lag times and slow response rates, particularly during peak usage hours, affecting overall productivity.
Inadequate Customer Support: Several users have noted that customer support is slow to respond and often provides generic solutions that do not address specific issues.
Integration Challenges: Integrating Infoplus with other software systems can be cumbersome and often requires additional technical expertise.
High Cost: The pricing structure is considered expensive by some users, especially for small to mid-sized businesses with limited budgets.
Limited Mobile Functionality: The mobile app lacks many features available on the desktop version, making it less useful for on-the-go warehouse management.
Inconsistent Updates: Users have experienced issues with updates that sometimes introduce new bugs or disrupt existing functionalities.

Researcher's Summary:

Is Infoplus the missing piece in your warehouse puzzle? Over the past year, user reviews for Infoplus have painted a generally positive picture, highlighting its robust Warehouse Management capabilities. Users frequently commend its intuitive interface and comprehensive feature set, which includes inventory tracking, order management, and shipping integration. Compared to similar products like Fishbowl and NetSuite, Infoplus stands out for its ease of use and customization options. For instance, many users appreciate the ability to tailor workflows to their specific business needs, a feature that is often cumbersome or limited in other software. This flexibility is crucial for businesses with unique operational requirements, allowing them to streamline processes without extensive IT intervention.

However, Infoplus is not without its drawbacks. Some users have reported occasional glitches and a steep learning curve for new employees. While the customer support team is generally praised for their responsiveness, there are instances where resolution times were longer than expected. Despite these issues, the overall sentiment remains positive, with many users noting that the benefits far outweigh the inconveniences.

One of the key differentiators for Infoplus is its scalability. Small to mid-sized businesses find it particularly advantageous because it grows with them, eliminating the need for frequent software changes. This scalability is a significant factor for companies looking to invest in a long-term solution. Additionally, the software's ability to integrate seamlessly with other systems like Shopify and QuickBooks is frequently highlighted as a major plus, simplifying the tech stack for many users.

Infoplus is best suited for small to mid-sized businesses that require a flexible, scalable Warehouse Management System. Its user-friendly interface and customization options make it an excellent choice for companies with specific operational needs. While it may have a few rough edges, its strengths in adaptability and integration capabilities make it a valuable tool for growing businesses.

Key Features

Inventory Management: Infoplus gives complete inventory visibility and control to its users. With real-time stock-level alerts, lot control and inventory adjustments, users can track and manage inventories and stock movements at various geographic locations.
Order Management: Infoplus automates and manages order processing and fulfilment based on their priority level, with quick turnaround time, increasing efficiency and productivity for its users.
Warehouse Management: Infoplus helps users manage their end-to-end warehouse operations with features like automation, inbound receiving, picking, packing and shipping.
Purchasing: Infoplus’s purchasing feature enables users to monitor suppliers and products as well as manage purchase requests, supplier invoices and reorders.
Integrations: Infoplus provides pre-built integrations with e-commerce carts, shipping partners, channel partners, financial tools and EDI. It also has a completely open API to easily integrate with specific partners.
3PL Management: Infoplus gives the users complete control and easy management of 3PL clients with permission-based roles and data access.

Suite Support

Infoplus offers support to its users through a 24/7 web-based ticket support system, in addition to documentation and a community forum.

Email: Infoplus does not have direct email support available for its users.

Phone: Infoplus does not offer phone support to its users.

Training: In terms of training, Infoplus offers three options to its users — self-paced training with the help of knowledge base, user guides and video-based walkthroughs; people-based training through sandbox, web-based and in-person sessions; and ad-hoc training on-request or for newly released features.

Tickets: Users can reach Infoplus support experts by raising a ticket on their web-based platform. Depending on the priority level and severity of the issue, the support experts respond to users in a 24-hour window.