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#41

Telesystem is ranked #41 in the UCaaS Providers product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Telesystem Pricing

Based on our most recent analysis, Telesystem pricing starts in the range of $10 - $100.

Price
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Starting From
Undisclosed
Pricing Model
Monthly
Free Trial
No

Training Resources

Telesystem is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Telesystem:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Telesystem Benefits and Insights

Why use Telesystem?

Key differentiators & advantages of Telesystem

  • Enhanced Collaboration: Telesystem's UCaaS integrates voice, video, and messaging, enabling seamless communication across teams, regardless of location.
  • Cost Efficiency: By consolidating multiple communication tools into one platform, Telesystem reduces the need for separate services, lowering overall operational costs.
  • Scalability: Easily scale your communication infrastructure up or down based on business needs without significant investment in new hardware.
  • Improved Productivity: With features like instant messaging and video conferencing, employees can quickly resolve issues and make decisions, boosting overall productivity.
  • Business Continuity: Telesystem ensures that communication remains uninterrupted during unexpected events, thanks to its robust cloud infrastructure.
  • Enhanced Security: Advanced encryption and security protocols protect sensitive business communications from unauthorized access and cyber threats.
  • Flexibility and Mobility: Employees can access the communication tools from any device, anywhere, facilitating remote work and on-the-go productivity.
  • Integration with Existing Systems: Telesystem can seamlessly integrate with other business applications like CRM and ERP systems, streamlining workflows and data management.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
  • Reliable Support: Benefit from 24/7 customer support and dedicated account management to resolve issues promptly and maintain smooth operations.
  • Unified User Experience: A consistent interface across all communication tools simplifies user training and adoption, enhancing overall user satisfaction.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed business decisions.
  • Regulatory Compliance: Telesystem helps businesses adhere to industry-specific regulations and standards, reducing the risk of non-compliance penalties.

Industry Expertise

Telesystem specializes in providing technology solutions tailored to the needs of small and medium-sized enterprises (SMEs). They offer a "trusted layer of expertise" and a "managed experience" to help SMEs focus on their core business without the complexities of IT infrastructure management.

Synopsis of User Ratings and Reviews

Based on an aggregate of Telesystem reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Enhanced Collaboration: Telesystem's UCaaS platform offers a suite of tools such as HD video conferencing, instant messaging, and presence status updates, enabling seamless communication and collaboration for geographically dispersed teams.
  • Flexibility and Mobility: Telesystem's UCaaS allows employees to connect and collaborate from any device, anywhere, accommodating the needs of today's dynamic and mobile workforce.
  • Robust Security: With built-in DDoS protection and compliance with industry standards such as HIPAA and SOC 2 Type II, Telesystem ensures the security and privacy of sensitive business communications.

Cons

  • Limited Geographic Availability: While Telesystem serves a significant portion of the US, businesses operating outside their covered 45 states and select foreign countries would need to look elsewhere for their UCaaS needs.
  • Potential for Vendor Lock-in: Telesystem's emphasis on tailored solutions, while beneficial, could lead to businesses becoming reliant on their specific configurations and potentially facing challenges when switching providers in the future.

Researcher's Summary:

Telesystem's UCaaS platform garners largely positive reviews from users, who particularly appreciate its tight integration with the company's Hosted VoIP services on both the Blue and Green platforms. Users highlight the seamless experience of switching between calling, video conferencing, and messaging, all within a unified interface. This integration is praised for boosting productivity, especially for teams accustomed to juggling multiple apps. However, some users express a desire for more advanced analytics and reporting features, particularly for tracking team communication patterns and measuring campaign effectiveness.

Telesystem differentiates itself through a strong emphasis on customer support, with many users praising the responsiveness and expertise of the support team. This hands-on approach is especially valuable for smaller businesses that may lack dedicated IT resources. Users also note that Telesystem's pricing, while not the cheapest, is competitive and transparent, with no hidden fees. This straightforward approach resonates with businesses seeking predictable communication expenses.

Overall, Telesystem's UCaaS solution appears best suited for small to medium-sized businesses prioritizing ease of use, reliable call quality, and robust customer support. The platform's seamless integration with Telesystem's Hosted VoIP offerings makes it a compelling choice for businesses already invested in or considering Telesystem's ecosystem. However, businesses requiring advanced analytics or integrations with a wide range of third-party applications might need to explore additional options.

Key Features

Notable Telesystem features include:

  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily scales to accommodate businesses of various sizes, from small startups to large enterprises.
  • Mobile Integration: Seamlessly integrates with mobile devices, allowing users to stay connected on the go.
  • Advanced Call Management: Features such as call forwarding, call waiting, and voicemail-to-email ensure efficient call handling.
  • Video Conferencing: High-definition video conferencing capabilities support remote meetings and collaboration.
  • Collaboration Tools: Includes features like screen sharing, file sharing, and virtual whiteboards to enhance teamwork.
  • Security: Robust security measures, including encryption and secure access controls, protect sensitive communications.
  • CRM Integration: Integrates with popular Customer Relationship Management (CRM) systems to streamline workflows.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Auto Attendant: Automated receptionist feature that directs calls to the appropriate department or individual.
  • VoIP Technology: Utilizes Voice over Internet Protocol (VoIP) for high-quality, cost-effective voice communication.
  • Presence Indicators: Real-time status indicators show the availability of team members for better coordination.
  • Customizable User Interface: Allows users to personalize their dashboard and interface to suit their preferences.
  • Integration with Office Suites: Compatible with major office productivity suites like Microsoft Office 365 and Google Workspace.
  • Disaster Recovery: Built-in disaster recovery features ensure business continuity in case of unexpected disruptions.
  • 24/7 Support: Round-the-clock customer support to assist with any technical issues or inquiries.
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