TeleCloud Reviews & Pricing

by TeleCloud Inc. | Founded 2003

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Overview Pricing Benefits Reviews Features

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What is TeleCloud?

Industry Specialties: Agriculture, Energy, Technology, Telecommunications.

TeleCloud is a sophisticated software solution designed to streamline cloud communication and cloud phone management. It offers a comprehensive suite of features including VoIP services, virtual phone numbers, call routing, and unified messaging. This platform is particularly well-suited for small to medium-sized businesses seeking to enhance their communication infrastructure without the complexity of traditional phone systems. Its user-friendly interface and robust functionality make it an attractive option for companies aiming to improve efficiency and scalability.

Key benefits of TeleCloud include seamless integration with existing business tools, high-quality voice communication, and flexible deployment options. Popular features encompass advanced call analytics, automated attendants, and mobile app support, ensuring that users can manage communications from anywhere. Compared to similar products, TeleCloud is often praised for its reliability, ease of use, and excellent customer support.

Pricing for TeleCloud varies based on the number of users and specific features required. For detailed pricing information tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

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TeleCloud Pricing

Based on our most recent analysis, TeleCloud pricing starts in the range of $10 or less.

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Starting From: Undisclosed
Pricing Model: Monthly
Free Trial: No

Training Resources

TeleCloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TeleCloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TeleCloud Benefits and Insights

Why use TeleCloud?

Key differentiators & advantages of TeleCloud

Cost Efficiency: TeleCloud reduces the need for physical infrastructure, lowering operational costs significantly.
Scalability: Easily scale your communication needs up or down based on business demands without the hassle of hardware adjustments.
Flexibility: Access TeleCloud services from anywhere with an internet connection, enabling remote work and global collaboration.
Reliability: Benefit from high uptime and robust disaster recovery options, ensuring continuous business operations.
Integration: Seamlessly integrate with existing CRM and ERP systems, enhancing workflow efficiency and data consistency.
Security: Advanced encryption and compliance with industry standards protect sensitive communications and data.
Enhanced Collaboration: Unified communication tools like video conferencing and instant messaging improve team collaboration and productivity.
Customer Experience: Improve customer service with features like call routing, automated attendants, and voicemail-to-email.
Analytics and Reporting: Gain insights through detailed analytics and reporting, helping to optimize communication strategies and performance.
Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and travel for meetings.
Future-Proofing: Stay ahead with regular updates and new features that keep your communication tools current with technological advancements.
Customization: Tailor the platform to meet specific business needs with customizable features and settings.
Improved Mobility: Mobile apps and softphone capabilities ensure that employees can stay connected on the go.
Enhanced Productivity: Streamline workflows with integrated task management and communication tools, reducing time spent on administrative tasks.
Global Reach: Expand your business presence with international numbers and global communication capabilities.

Industry Expertise

TeleCloud specializes in providing cost-effective enterprise-level telecom products, services, and support with unmatched expertise. It is best suited for businesses of all sizes that need a reliable and affordable telecommunications solution.

Synopsis of User Ratings and Reviews

Based on an aggregate of TeleCloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cost-Effective Solutions: TeleCloud eliminates the need for expensive on-site hardware by providing cloud-based phone systems, leading to significant cost savings for businesses.
Enhanced Collaboration: Features like video conferencing, instant messaging, and file sharing in TeleCloud's cloud phone systems empower teams to connect and collaborate effectively, regardless of location.
Flexibility and Scalability: TeleCloud's solutions are designed to grow with businesses, allowing for easy scaling of communication systems as per their changing needs.
Integration with Existing Systems: TeleCloud seamlessly integrates with popular business tools such as Microsoft Teams and EHR systems, ensuring streamlined workflows and improved efficiency.
Reliable Disaster Recovery: With TeleCloud's robust disaster recovery solutions, including on-site and cloud backups, businesses can ensure uninterrupted communication and data protection.
Strong Customer Support: TeleCloud is highly regarded for its exceptional customer support, providing personalized assistance and technical expertise to address any issues promptly.

Cons

Limited On-Site Support: While TeleCloud excels in remote support, businesses requiring extensive on-site assistance during installation or troubleshooting might face limitations.
Niche Specialization: TeleCloud's strength in healthcare integration might mean they are less suited for businesses outside this sector seeking highly specialized features tailored to their specific industry.

Researcher's Summary:

Is TeleCloud the "tele" vision of modern business communication, or does it get lost in the fog? While TeleCloud has a long history and offers a promising suite of cloud communication tools, recent user reviews, particularly for their mobile app, paint a picture that's far from rosy. Users report a litany of issues, from frequent call drops and agonizingly slow dialing to the app's insatiable appetite for permissions. One user even compared wrestling with the app to a digital "Fight Club," requiring constant uninstalls and reinstalls just to keep it somewhat functional. This directly contradicts TeleCloud's claims of seamless integration and enhanced communication, suggesting a disconnect between marketing and reality.

Although TeleCloud shines in customer service and technical support, the overwhelmingly negative feedback regarding the functionality and reliability of their mobile app raises serious concerns. The app, meant to be an extension of their robust cloud phone system, appears to be its Achilles' heel. Potential customers, especially those reliant on mobile communication, should carefully weigh these concerns. While TeleCloud might be a good fit for businesses prioritizing hands-on support and industry-specific solutions, those seeking a smooth and reliable mobile experience might want to explore alternatives until these issues are ironed out.

Key Features

Notable TeleCloud features include:

Unified Communications: Integrates voice, video, messaging, and conferencing into a single platform, streamlining communication workflows.
Scalable Infrastructure: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises, without compromising performance.
Advanced Call Routing: Offers intelligent call routing options, including skills-based routing and time-based routing, to ensure calls are directed to the right agents.
Voicemail-to-Email: Converts voicemails into audio files and sends them directly to your email, allowing for easy access and management.
CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot, enabling a unified view of customer interactions.
Mobile App: Provides a robust mobile application for iOS and Android, allowing users to manage calls and messages on the go.
Call Analytics: Delivers detailed call analytics and reporting, helping businesses monitor performance and make data-driven decisions.
IVR System: Includes an Interactive Voice Response system that can be customized to guide callers through self-service options, reducing the need for live agents.
HD Voice Quality: Ensures high-definition voice quality for clear and professional communication, even over long distances.
Security Features: Implements robust security measures, including end-to-end encryption and multi-factor authentication, to protect sensitive information.
API Access: Offers API access for custom integrations and automation, allowing businesses to tailor the platform to their specific needs.
Global Reach: Supports international calling and local numbers in multiple countries, making it ideal for global businesses.
Call Recording: Provides call recording capabilities for training, quality assurance, and compliance purposes.
24/7 Support: Offers round-the-clock customer support to assist with any issues or questions, ensuring minimal downtime.
Conference Calling: Facilitates easy setup of conference calls with multiple participants, enhancing team collaboration.
Customizable User Interface: Allows users to customize their dashboard and interface to suit their preferences and workflow.
Presence Indicators: Displays real-time presence indicators, showing the availability status of team members for more efficient communication.
Fax-to-Email: Converts incoming faxes to email attachments, simplifying fax management and reducing paper usage.
Call Queues: Manages high call volumes with call queueing, ensuring that no call goes unanswered.
VoIP Technology: Utilizes Voice over Internet Protocol (VoIP) technology for cost-effective and reliable communication.