Spectrum Enterprise Reviews & Pricing

by Charter Communications | Founded 1993, St. Louis, Missouri

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Overview Pricing Benefits Reviews Features

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What is Spectrum Enterprise?

Industry Specialties: Serves all industries.

Spectrum Enterprise offers a comprehensive suite of software solutions designed to manage telecommunications and Unified Communications as a Service (UCaaS). Tailored for medium to large enterprises, Spectrum Enterprise excels in providing robust connectivity, advanced communication tools, and seamless integration capabilities. Its primary benefits include enhanced operational efficiency, reliable network performance, and scalable solutions that adapt to growing business needs. Popular features encompass high-speed internet, voice services, and cloud-based communication platforms, all aimed at fostering collaboration and productivity.

Users often praise Spectrum Enterprise for its reliability and user-friendly interface, which simplifies complex telecommunications tasks. Compared to similar products, it stands out for its extensive support and customization options. Pricing details can vary widely based on specific requirements, such as the number of users and selected services. For precise pricing information, it is recommended to contact SelectHub for a tailored quote that aligns with individual business needs.

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Spectrum Enterprise Pricing

Based on our most recent analysis, Spectrum Enterprise pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Per User, Monthly, Quote-based
Free Trial: No

Training Resources

Spectrum Enterprise is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Spectrum Enterprise:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Spectrum Enterprise Benefits and Insights

Why use Spectrum Enterprise?

Key differentiators & advantages of Spectrum Enterprise

Enhanced Collaboration: Spectrum Enterprise's UCaaS solutions streamline communication across teams, enabling seamless collaboration through integrated voice, video, and messaging services.
Scalability: Easily scale your telecommunications infrastructure to match business growth, ensuring that your communication systems can expand without significant overhauls.
Cost Efficiency: Reduce operational costs by consolidating multiple communication services into a single, unified platform, eliminating the need for separate vendors and systems.
Reliability: Benefit from a robust and resilient network infrastructure that ensures high availability and minimal downtime, critical for maintaining business continuity.
Security: Protect sensitive business communications with advanced security features, including encryption and secure access controls, to safeguard against cyber threats.
Improved Customer Experience: Enhance customer interactions with reliable and high-quality communication tools, leading to better service delivery and customer satisfaction.
Flexibility: Adapt to changing business needs with flexible communication solutions that can be customized to fit specific organizational requirements.
Mobility: Empower your workforce with mobile access to communication tools, ensuring that employees can stay connected and productive from any location.
Integration Capabilities: Seamlessly integrate with existing business applications and workflows, enhancing overall efficiency and reducing the learning curve for employees.
Analytics and Reporting: Gain valuable insights into communication patterns and performance with comprehensive analytics and reporting tools, enabling data-driven decision-making.
Enhanced Productivity: Streamline workflows and reduce communication delays, leading to increased productivity and faster project completion times.
24/7 Support: Access round-the-clock technical support to resolve any issues promptly, ensuring that your communication systems remain operational at all times.
Future-Proofing: Stay ahead of technological advancements with a platform that evolves to incorporate the latest innovations in telecommunications and unified communications.

Industry Expertise

Spectrum Enterprise specializes in providing technology solutions for a wide range of industries, including healthcare, hospitality, education, government, and financial services. Their expertise lies in tailoring solutions to meet the unique needs of each industry, ensuring businesses can leverage technology to improve operations, enhance security, and drive innovation.

Synopsis of User Ratings and Reviews

Based on an aggregate of Spectrum Enterprise reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Robust Partnerships: Spectrum Enterprise partners with industry leaders like RingCentral and Webex, providing access to advanced features and reliable network support.
Comprehensive Features: The platform offers a full suite of communication tools, including VoIP, instant messaging, video conferencing, and integrations with popular business applications like CRM systems.
Positive User Experience: Users consistently praise the platform's user-friendly design, reliability, and robust security features, making it suitable for businesses of all sizes.
Strong Market Competitiveness: Spectrum Enterprise is considered a strong competitor in the UCaaS market, particularly for its fully managed solution that includes design, installation, and ongoing support.

Cons

Limited Vendor Options: Spectrum Enterprise's UCaaS platform only integrates with RingCentral and Webex, potentially limiting choices for businesses that prefer other UCaaS providers like Microsoft Teams or Zoom.
Potential Vendor Lock-in: Opting for Spectrum Enterprise's UCaaS might make it challenging to switch providers in the future due to the integrated nature of the service and potential contract obligations.

Researcher's Summary:

Can Spectrum Enterprise help businesses see the big picture when it comes to their communication needs, or will they be left seeing red? User reviews from the past year present a mixed bag. While Spectrum Enterprise is generally lauded for its robust network reliability, a critical factor for seamless communication, especially for businesses heavily reliant on video conferencing and VoIP, users have reported several significant issues. For example, customers have expressed frustration with opaque pricing structures and difficulty navigating the various plans and features. This lack of clarity can lead to confusion and potentially unexpected costs, a significant drawback for businesses trying to manage their budgets effectively.

Furthermore, customer support has come under fire, with users describing experiences as frustrating and unhelpful, particularly during the initial setup process. One user even went so far as to call their experience "criminal," citing difficulties in getting issues resolved and a general sense of feeling misled. This negative sentiment towards customer service stands in stark contrast to the positive feedback regarding network reliability, highlighting a significant area for improvement for Spectrum Enterprise. While Spectrum Enterprise's strong network performance makes it technically capable, the recurring theme of poor customer service and confusing pricing structures suggests that it might be best suited for larger enterprises with dedicated IT resources who can navigate these complexities. Smaller businesses, especially those without dedicated IT staff, might find these hurdles too difficult to overcome and may be better served by providers with a stronger emphasis on customer support and transparent pricing.

Key Features

Notable Spectrum Enterprise features include:

High-Speed Internet: Offers scalable bandwidth options ranging from 25 Mbps to 10 Gbps, ensuring robust connectivity for businesses of all sizes.
Managed Network Services: Provides end-to-end management of network infrastructure, including monitoring, maintenance, and support.
Unified Communications as a Service (UCaaS): Integrates voice, video, messaging, and collaboration tools into a single platform, enhancing team productivity.
Ethernet Services: Delivers secure, high-performance Ethernet solutions for point-to-point, point-to-multipoint, and multipoint-to-multipoint configurations.
Cloud Connect: Facilitates direct, private connections to major cloud service providers like AWS, Microsoft Azure, and Google Cloud, ensuring low latency and high reliability.
Business WiFi: Offers enterprise-grade WiFi solutions with advanced security features and seamless connectivity for employees and guests.
Voice Solutions: Includes SIP trunking, PRI trunking, and hosted voice services, providing flexible and scalable voice communication options.
Security Solutions: Features DDoS protection, managed firewall services, and secure internet access to safeguard business data and network integrity.
Video Services: Provides high-definition video conferencing and streaming solutions, enabling effective remote communication and collaboration.
Managed Router Service: Ensures optimal router performance with proactive monitoring, configuration, and maintenance by Spectrum Enterprise experts.
Network Edge Services: Enhances network performance and security at the edge, supporting IoT devices and remote locations with advanced capabilities.
Dedicated Internet Access (DIA): Guarantees dedicated, symmetrical internet bandwidth with Service Level Agreements (SLAs) for uptime and performance.
SD-WAN: Utilizes software-defined networking to optimize traffic routing, improve application performance, and enhance network agility.
Business Continuity Solutions: Includes disaster recovery and backup services to ensure data integrity and operational resilience during disruptions.
Customer Support: Offers 24/7 technical support and a dedicated account team to assist with service management and troubleshooting.