Industry Specialties: Serves all industries.
Lumen Technologies offers a comprehensive suite of software solutions designed to manage telecommunications and Unified Communications as a Service (UCaaS). These tools are particularly well-suited for enterprises seeking to streamline their communication infrastructure, enhance collaboration, and improve operational efficiency. The software provides robust features such as voice and video conferencing, instant messaging, and integrated contact centers, making it ideal for businesses that require reliable and scalable communication solutions.
Key benefits include enhanced connectivity, improved productivity, and seamless integration with existing IT systems. Popular features encompass high-definition audio and video quality, advanced security protocols, and user-friendly interfaces. Users have praised the software for its reliability and ease of use, noting that it significantly simplifies communication management.
Pricing details for Lumen Technologies' software are typically customized based on the specific needs of the business, including factors like the number of users and required features. For precise pricing information, it is recommended to contact SelectHub for a tailored quote.
Lumen Technologies is ranked #7 on the top 10 UCaaS Providers leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.
Based on our most recent analysis, Lumen Technologies pricing starts in the range of $100 - $500.
Lumen Technologies is supported with the following types of training:
The following support services are available for Lumen Technologies:
Based on an aggregate of Lumen Technologies reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Is Lumen Technologies really "lit," or is it more like a dim bulb? User reviews from the past year paint a mixed picture of this telecommunications giant. On the bright side, Lumen is commended for its robust network infrastructure and innovative solutions, particularly its Network-as-a-Service (NaaS) platform. This platform offers businesses radical flexibility in managing their networking services, a crucial aspect in today's dynamic digital landscape. For instance, one company was able to seamlessly transition to a hybrid work model thanks to Lumen's flexible solutions. However, a recurring complaint is Lumen's customer service, which some users describe as frustrating and unhelpful, leading to increased dissatisfaction and churn. This is a significant drawback, as reliable customer support is essential for businesses, especially when dealing with complex technical issues.
What sets Lumen apart is its focus on integrating advanced security features into its services. With cyber threats becoming increasingly sophisticated, Lumen's commitment to data protection and compliance provides peace of mind, a critical factor for businesses handling sensitive information. Think of it as having a highly trained security guard constantly patrolling your network. However, while Lumen excels in security, its performance in other areas, such as its wireline business, has lagged behind competitors like AT&T and Verizon. This discrepancy in performance across different areas creates an uneven experience for customers.
Overall, Lumen Technologies is best suited for businesses, particularly large enterprises, that prioritize network reliability, security, and flexible solutions. However, potential customers should be aware of the reported customer service issues and weigh them against the company's strengths before making a decision. It's like buying a powerful car with a faulty GPS system – you can still reach your destination, but the journey might be bumpier than expected.
These are the top products most often compared.
vs
Here are the most similar products to Lumen Technologies.