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What is Frontier Enterprise?

Industry Specialties: Serves all industries.

Frontier Enterprise is a sophisticated software solution designed to manage Unified Communications as a Service (UCaaS) and other related tasks. It is particularly well-suited for medium to large enterprises seeking to streamline their communication infrastructure. The software excels in integrating various communication channels, such as voice, video, and messaging, into a single, cohesive platform, enhancing operational efficiency and collaboration.

Key benefits include improved scalability, robust security features, and seamless integration with existing IT systems. Popular features encompass advanced call routing, video conferencing capabilities, and real-time analytics. Users often praise its intuitive interface and reliable performance, noting that it significantly reduces communication bottlenecks.

Pricing details for Frontier Enterprise are typically customized based on the specific needs of the organization, including factors like user count and feature requirements. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. This ensures that the solution aligns perfectly with the unique demands of your business.

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#42

Frontier Enterprise is ranked #42 in the UCaaS Providers product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Frontier Enterprise Pricing

Based on our most recent analysis, Frontier Enterprise pricing starts in the range of $10 - $100.

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Per User, Monthly, Quote-based
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Training Resources

Frontier Enterprise is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Frontier Enterprise:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Frontier Enterprise Benefits and Insights

Why use Frontier Enterprise?

Key differentiators & advantages of Frontier Enterprise

  • Enhanced Collaboration: Frontier Enterprise integrates Unified Communications as a Service (UCaaS) to streamline team interactions, making it easier for employees to collaborate in real-time, regardless of their location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce overhead costs associated with maintaining separate systems.
  • Scalability: The software is designed to grow with your business, allowing you to easily add or remove users and services as needed without significant downtime or additional infrastructure costs.
  • Improved Productivity: With features like instant messaging, video conferencing, and file sharing all in one place, employees spend less time switching between applications and more time focusing on their tasks.
  • Enhanced Security: Frontier Enterprise employs robust security measures, including end-to-end encryption and multi-factor authentication, to protect sensitive business communications and data.
  • Seamless Integration: The platform integrates smoothly with existing business applications such as CRM and ERP systems, ensuring a cohesive workflow and reducing the need for manual data entry.
  • Reliable Performance: With a cloud-based infrastructure, Frontier Enterprise offers high availability and reliability, minimizing the risk of downtime and ensuring continuous business operations.
  • Customizable User Experience: The software allows for personalized settings and configurations, enabling users to tailor the interface and functionalities to their specific needs and preferences.
  • Enhanced Customer Service: By providing a unified communication platform, customer service teams can respond to inquiries more quickly and efficiently, improving overall customer satisfaction.
  • Data-Driven Insights: Frontier Enterprise offers analytics and reporting tools that provide valuable insights into communication patterns and performance, helping businesses make informed decisions.

Industry Expertise

Frontier Enterprise is a software solution that caters to the needs of businesses of all sizes, particularly those in the telecommunications, IT, and managed services industries. It is designed to help businesses manage their communications and IT infrastructure, and is particularly well-suited for companies with a strong focus on technology and innovation.

Synopsis of User Ratings and Reviews

Based on an aggregate of Frontier Enterprise reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Unified Platform: Consolidates messages, video meetings, and phone calls into a single, user-friendly platform.
  • Cost Control: Offers predictable, per-user pricing, eliminating the need for investment in complex communications infrastructure.
  • Improved Operational Efficiency: Provides a unified platform for enhancing customer interactions and scaling with business needs.

Cons

  • Service Reliability Concerns: Some users report experiencing service outages or inconsistencies, impacting their ability to make and receive calls or utilize other UCaaS features reliably.
  • Customer Support Challenges: A number of users have cited difficulties in resolving technical issues or getting timely assistance from Frontier's customer support, particularly when coordination with third-party providers like Windstream is involved.

Researcher's Summary:

How can Frontier Enterprise help businesses reach new frontiers in communication efficiency? User reviews from the last year offer a mixed bag of perspectives on this UCaaS solution. Some users, particularly those working remotely, applaud the platform's reliability and user-friendly interface, highlighting its seamless integration of essential communication tools like video conferencing, messaging, and phone services. This echoes the value proposition Frontier Enterprise aims to deliver, especially for small businesses seeking a unified communication platform. However, a closer look at online forums like Reddit reveals a pattern of concerns regarding customer support and implementation hiccups. Some users report frustrating experiences with unresponsive support and complicated setup processes, suggesting potential areas for improvement.

While Frontier Enterprise presents a robust feature set for unified communication, its success seems contingent on a smooth user experience, which, based on recent feedback, appears inconsistent. This inconsistency makes it difficult to definitively recommend Frontier Enterprise over competitors without reservations. For businesses prioritizing ease of use and reliable support, exploring alternative UCaaS providers might be worthwhile. However, for tech-savvy teams comfortable navigating potential technical hurdles and prioritizing a feature-rich platform, Frontier Enterprise could be a viable option.

Key Features

Notable Frontier Enterprise features include:

  • Unified Communications: Seamlessly integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises.
  • Advanced Call Management: Features such as call forwarding, call waiting, and voicemail-to-email ensure efficient handling of calls.
  • Video Conferencing: High-definition video meetings with screen sharing and virtual backgrounds enhance remote collaboration.
  • Mobile App: Access all communication tools on-the-go with a fully-featured mobile application for iOS and Android.
  • Integration Capabilities: Connects with popular business applications like CRM systems, Microsoft 365, and Google Workspace.
  • Security and Compliance: Robust security measures including encryption and compliance with industry standards such as HIPAA and GDPR.
  • Analytics and Reporting: Comprehensive analytics provide insights into communication patterns and system usage.
  • Customizable User Interface: Tailor the dashboard and user experience to meet specific business needs and preferences.
  • 24/7 Customer Support: Round-the-clock support ensures any issues are promptly addressed, minimizing downtime.
  • Cloud-Based Infrastructure: Leverages cloud technology for reliable, scalable, and cost-effective communication solutions.
  • Collaboration Tools: Includes team messaging, file sharing, and project management features to streamline teamwork.
  • Call Recording: Record calls for training, quality assurance, and compliance purposes with easy access to recordings.
  • Presence Indicators: Real-time status indicators show the availability of team members, facilitating better communication.
  • VoIP Technology: Utilizes Voice over Internet Protocol for high-quality, cost-effective voice communications.
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