8x8 XCaaS Pricing

Based on our most recent analysis, 8x8 XCaaS pricing starts at $15 (Per User, Monthly).

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Starting From: $15
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

8x8 XCaaS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for 8x8 XCaaS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

8x8 XCaaS Benefits and Insights

Why use 8x8 XCaaS?

Key differentiators & advantages of 8x8 XCaaS

Unified Communications: Streamline all communication channels, including voice, video, chat, and email, into a single platform for easier management and improved efficiency.
Enhanced Collaboration: Facilitate seamless teamwork with integrated tools like video conferencing, screen sharing, and real-time messaging, ensuring everyone stays connected and productive.
Scalability: Easily scale your communication infrastructure up or down based on your business needs without the hassle of complex hardware installations or upgrades.
Cost Efficiency: Reduce operational costs by consolidating multiple communication services into one platform, eliminating the need for separate vendors and reducing maintenance expenses.
Advanced Analytics: Gain valuable insights into communication patterns and performance with robust analytics tools, helping you make data-driven decisions to optimize operations.
Improved Customer Experience: Enhance customer interactions with features like intelligent call routing, automated responses, and integrated CRM systems, ensuring timely and personalized service.
Security and Compliance: Protect sensitive information with enterprise-grade security measures and ensure compliance with industry regulations, such as GDPR and HIPAA.
Global Reach: Support a geographically dispersed workforce with reliable, high-quality communication services that work seamlessly across different regions and time zones.

Industry Expertise

8x8 XCaaS is a cloud communications platform that focuses on improving customer experience by integrating various communication tools. It's best suited for businesses that prioritize customer interactions and want to streamline communication across departments, from sales and marketing to customer service.

Synopsis of User Ratings and Reviews

Based on an aggregate of 8x8 XCaaS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Integration: 8x8 XCaaS offers a unified platform that seamlessly integrates various communication channels, including voice, video, and chat. This eliminates the need for multiple, disjointed tools, streamlining communication processes.
Robust Call Tracking: The platform provides comprehensive call tracking capabilities, allowing businesses to monitor call volumes, duration, and other key metrics. This data empowers businesses to analyze call patterns, identify trends, and optimize their communication strategies.
Feature-Rich Experience: 8x8 XCaaS boasts a wide array of features designed to enhance communication efficiency and user experience. These features include call recording, visual voicemail, auto-attendant functionality, and advanced video conferencing capabilities with moderation controls.
High Reliability and Uptime: Businesses using 8x8 XCaaS benefit from its exceptional reliability, backed by a 99.99% uptime guarantee. This ensures uninterrupted communication services, minimizing downtime and potential disruptions.

Cons

Limited Desk Phone Configurations: Some users find the customization options for desk phones to be limited, restricting their ability to tailor the system to their specific needs.
Inconsistent Support Experiences: While some users praise 8x8 XCaaS's customer support, others report inconsistent experiences with support responsiveness and expertise.
Occasional Mobile App Bugs: A few users have mentioned encountering occasional bugs in the 8x8 mobile app, particularly after updates, which can disrupt workflows.
Fewer Productivity Features: Compared to competitors like Dialpad and RingCentral MVP, 8x8 XCaaS is noted to have fewer built-in productivity features, potentially requiring integrations to fill the gaps.

Researcher's Summary:

Is 8x8 XCaaS really all that it's hyped up to be? User reviews from the past year paint a largely positive picture of 8x8 XCaaS, particularly emphasizing its user-friendliness and robust features. Many users, especially those familiar with platforms like Vonage, find 8x8 XCaaS to be a significant upgrade, praising its intuitive interface and seamless integration between different functionalities. For instance, one user highlighted the convenience of clicking a phone number on their screen and having it automatically dial on their desk phone. Others lauded the flexibility offered by the mobile app, allowing them to stay connected even when away from the office. The platform's stability and high uptime also contribute to its positive reception, with users appreciating the lack of downtime and reliable service.

However, some users expressed dissatisfaction with customer support, describing it as inconsistent. While some encountered helpful and responsive support agents, others struggled to get their issues resolved effectively. Despite this drawback, the overall sentiment towards 8x8 XCaaS remains positive, with many users highlighting its ease of use, comprehensive features, and reliable performance as key strengths. This makes 8x8 XCaaS a suitable solution for businesses of all sizes looking to enhance their communication infrastructure and streamline their operations, particularly those seeking a user-friendly and feature-rich platform.

Key Features

Notable 8x8 XCaaS features include:

Unified Communications: Integrates voice, video, chat, and contact center capabilities into a single platform.
Omnichannel Routing: Directs customer interactions across multiple channels such as email, social media, and live chat to the appropriate agent.
Advanced Analytics: Provides real-time and historical data insights to optimize performance and customer experience.
Global Reach: Supports international calling and compliance with local regulations in over 120 countries.
AI-Powered Tools: Utilizes artificial intelligence for features like predictive dialing and sentiment analysis to enhance customer interactions.
CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and Microsoft Dynamics for streamlined workflows.
Customizable Dashboards: Allows users to create personalized dashboards to monitor key performance indicators and metrics.
Secure Communications: Ensures data protection with end-to-end encryption and compliance with standards such as GDPR and HIPAA.
Mobile App: Offers a robust mobile application for iOS and Android, enabling communication and collaboration on the go.
Call Recording: Provides options for automatic or on-demand call recording for quality assurance and training purposes.
Virtual Contact Center: Enables remote agents to operate efficiently with cloud-based tools and resources.
Workflow Automation: Automates repetitive tasks and processes to improve efficiency and reduce manual errors.
Scalability: Easily scales to accommodate growing business needs without significant infrastructure changes.
Collaboration Tools: Includes features like team messaging, file sharing, and video conferencing to enhance team collaboration.
Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.

8x8 XCaaS Reviews & Pricing

What is 8x8 XCaaS?

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