Dispatch Track Reviews & Pricing

by DispatchTrack | Founded 2010, San Jose, CA

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Overview Benefits Reviews Features

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What is Dispatch Track?

Industry Specialties: Serves all industries

Dispatch Track is a SaaS product for businesses of all sizes. It helps companies plan and manage customer communication, billing, order tracking, dispatch and logistics from a centralized dashboard. It allows managers to access and share real-time views of order status, including order history, ETAs and customer information. Its functions are fully supported on the web, along with Android and iOS interfaces.

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Dispatch Track Benefits and Insights

Why use Dispatch Track?

Key differentiators & advantages of Dispatch Track

End-to-End Visibility: Keep track of driver and vehicle location and completed, pending and failed deliveries from a single dashboard.
Improve Routing: Optimize routing and re-routing with automated AI-powered technology that finds the best routes considering factors such as service time, traffic, weather and delivery/pickup location.
Customer Satisfaction: Improve customer experiences and offer more convenience and control with self-scheduling, accurate ETAs and on-time deliveries. Provides hassle-free billing and payment in a few clicks.
Driver and Customer Safety: Ensure human safety, especially in post-COVID-19 times by scheduling automated, no-touch deliveries and pickups. Schedule while keeping customers’ preferred time slots and capacities in mind.
Better Cash Flow: Improve cash flow with automated invoice creation based on multiple rate rules for individual customers. Share accurate bills and invoices while receiving payments faster.

Industry Expertise

Serves 3PLs, consumer services, F&B, furniture and appliance, grocery delivery, wine and spirits, and health industries.

Key Features

Fleet Routing: Leverage AI-powered routing tools to optimize routes and assign accurate ETAs to drivers. Consider multiple variables such as total distance, time, driving time, traffic pattern, driver skill level and preferred delivery time slots.
Order Tracker: Track and share deliveries in real time from the loading dock to the customer’s address. Customers can view live tracking online or through automated phone technology.
Telematics and Compliance: Integrates with GeoTab for real-time fleet telematics. Provides truck and driver location along with driving behavior from any site. Create automated DOT-approved compliance reports to meet ELD requirements.
Strategic Planning: Utilize advanced routing engines to combine pre-planned delivery stops with regular routes for improved and quick route planning.
Customer Communication: Allows simplified communication among customers, drivers and dispatchers or administrators, using void, email and text in real time.
Self Scheduling: Automatically log deliveries, create invoices and execute payments in a few clicks from a single dashboard. Offer multiple delivery choices by comparing organizational capacity with customers’ preferred delivery slots.
Driver App: Available with Android and iOS on smartphones and tablets. Works in low cell reception areas.
Pickup Logistics: Schedule automated contactless pickups while offering preferred date and time slots to individual customers.
Billing and Settlement: Adds orders automatically and calculates and creates invoices for different rates and rules. Match payment records with delivery information and review bills before sharing with customers for quick final settlement.
Proof of Delivery: Capture live delivery proof, including geo stamps, texts, emails, notes, photos, videos and e-signatures, from a single dashboard using Android and Apple smartphones.