Aljex Reviews & Pricing

by The Descartes Systems Group | Founded in 1995, Waterloo, Canada

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Overview Pricing Benefits Reviews Features

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What is Aljex?

Industry Specialties: Built for the needs of the broker, Aljex has aided businesses of all sizes in doing over 3.5 billion dollars annually in transactional revenue.

Based in the cloud, Aljex’s freight brokering software is mobile and accessible from anywhere at any time. It’s customizable and works with businesses of all sizes. It’s built to scale with a business as it grows and adapts alongside its unique requirements.

A free update in November of 2016 called Aljex-Vision increased homepage speed, added map views, introduced exception filters and further boosted the accuracy of calculating brokerage percentages.

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User Sentiment

Based on 42 reviews:

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Aljex Pricing

Based on our most recent analysis, Aljex pricing starts at $350 (Monthly).

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Starting From: $350
Pricing Model: Monthly
Free Trial: No

Training Resources

Aljex is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Aljex:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Aljex Benefits and Insights

Why use Aljex?

Key differentiators & advantages of Aljex

Increase Control: Live low-tracking page utilities let users navigate Aljex’s homepage easily. Color coding and filter options help users stay organized.
Real-time Information: All information regarding brokers can be handled from anywhere.
Scalable System: Aljex TMS is developed to be scalable and customize itself to match a brokerage’s requirements, making it a perfect fit for companies of all sizes.
Leverage Report Templates: Users can choose from over 100 report templates, or create their own. These reports can combine web pages, graphs, and excel spreadsheets.
Customizable Homepage: A drag-and-drop feature lets users customize the portal’s homepage without ever touching a line of code.

Industry Expertise

Built for the needs of the broker, Aljex has aided businesses of all sizes in doing over 3.5 billion dollars annually in transactional revenue.

Aljex Reviews

Average customer reviews & user sentiment summary for Aljex:

42 reviews

72%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Aljex reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy-to-Use Interface: Users praise Aljex for its intuitive and user-friendly interface, making it easy to navigate and find the information they need. For example, many users appreciate the straightforward layout of the load board, which allows them to quickly identify potential loads.
Strong Customer Support: Aljex is known for its responsive and helpful customer support team. Users often highlight the quick resolution of issues and the willingness of support staff to go the extra mile to assist them.
Comprehensive Features: Aljex offers a wide range of features that cater to the needs of various trucking businesses. Users appreciate the ability to manage loads, track shipments, and generate reports all within one platform. For instance, the load board integration allows users to easily find and book loads, while the GPS tracking feature provides real-time visibility into their fleet's location.

Cons

Limited Carrier Network: Some users have reported difficulty finding carriers in certain regions, particularly for specialized freight types. This can lead to delays in finding suitable transportation options.
Customer Support Issues: Several users have expressed frustration with the responsiveness and helpfulness of Aljex's customer support team. This can be a major pain point when dealing with urgent issues or technical difficulties.
User Interface Challenges: Some users have found the Aljex interface to be clunky and difficult to navigate, especially for complex tasks like route optimization or load management. This can lead to wasted time and frustration.
Integration Limitations: Aljex's integration capabilities with other business systems, such as accounting software or warehouse management systems, have been reported as limited by some users. This can create data silos and hinder overall efficiency.

Researcher's Summary:

User reviews from the past year highlight a mixed bag of opinions about Aljex. On the plus side, users praise its robust automation capabilities, particularly for tasks like order entry, dispatching, and invoicing. Many users find that Aljex significantly reduces manual data entry, minimizes errors, and speeds up processes. The platform's integration with various accounting systems like QuickBooks is also frequently commended. However, some users express concerns about Aljex's user interface, finding it somewhat outdated and less intuitive than some newer TMS options in the market. A few users also mention occasional glitches and slow loading times, which can be frustrating.

Aljex differentiates itself through its deep integration with the Descartes MacroPoint network, providing real-time shipment tracking and visibility. This feature is particularly valuable for businesses that prioritize transparency and require up-to-the-minute information on their shipments.

Overall, Aljex appears to be a good fit for small to mid-sized freight brokers and transportation providers who handle a high volume of shipments and need a system to automate their core processes. However, businesses prioritizing a modern user interface and seamless user experience might find Aljex's somewhat dated interface a drawback.

Key Features

Cloud-Based: Since Aljex is a cloud-based tool, data can be accessed from anywhere. It also provides expanded security and an easier setup.
Risk-Free Plans: Its plans do not involve many risks and come with no long-term commitments. This results in low start-up costs and quick deployment.
Billing Tools: The system provides tools that boost invoicing accuracy along with support for accounts payable and receivables.
Customer Profiles: Aljex is an efficient system that plays a pivotal role in making sure that credit limits, thresholds and online tracking can be viewed quickly while maintaining a positive user experience.
3rd Party Integration: The app supports over 90 integrations, including Google mapping, weather, traffic and more.
Load Board Posting: It automatically populates data to an accessible location giving brokers the ability to find and input critical information quickly.
Automatic Notifications It can push available loads, status reports and AP information via email, fax, text and phone applications.
Quote System: The tool comes with an automated client quote system, which plays a major role in expediting the decision making process.
Dashboard Designer: The dashboard can be customized to match a user’s needs. Users can quickly view important information about individual loans at a glance.

Suite Support

Email: You can directly email the customer support team at [email protected]. They claim to handle 88.5% of requests with a five-minute turn around time.

Phone: For phone support, users can call (833) 262-2314.

Training: According to their website, approximately 93-95% of the questions customer support comes across are answered in the knowledge base, which can be found in their website’s support section.