TrackSmart Reviews & Pricing

by Hello Industries, Inc. | Founded 1986, Pompano Beach, FL

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Overview Pricing Benefits Reviews Features

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What is TrackSmart?

Industry Specialties: Serves all industries

TrackSmart is a time tracking and HR software based on the cloud that helps corporate owners manage their workforce without cost-intensive equipment. HR professionals and managers can generate timesheet reports quickly and maintain employee history. It provides easy scheduling to track employees' attendance and offers insight into absences, special events or other important dates. Numerous user interactions are possible; shifts can be reorganized, time requests approved and more.

It offers a trial period without the need for a credit card. It uses permission-based and industry-standard SSL encryption to ensure the security and protection of personal information. It serves all industries, such as retailers, warehouses, hospitals and more.

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User Sentiment

Based on 358 reviews:

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Product Screenshots and Videos

TrackSmart Pricing

Based on our most recent analysis, TrackSmart pricing starts at $22 (Annual, Monthly).

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Starting From: $21.95
Pricing Model: Annual, Monthly
Free Trial: Yes, Request for Free

Training Resources

TrackSmart is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TrackSmart:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TrackSmart Benefits and Insights

Why use TrackSmart?

Key differentiators & advantages of TrackSmart

Employee Self Service: Save time and effort by giving employees the ability to do more independently. Employees can view schedules, request time-off, swap shifts, submit timesheets and more without having to go to the office. Managers can manage the workforce and check, approve or deny applications anytime, anywhere since everything is done online.
Easy Shift Swapping: Staff can swap shifts quickly and easily, and managers can decide to accept or deny swap applications.
Customizable Paid Time-Off Plan: The time-off accrual feature lets users create multiple time-off banks and manage carryover time using variables. It is all automatic rather than updating it manually in the spreadsheet.
Intelligent Reporting: Run a detailed absence report to view information on an absence and draw a time-off summary report for each employee to see time-off (both used and left). Prevent conflicts in planning with employee planner reports, see who will be out and when. Receive summary emails for weekly calendars to see any events or absences.
Effective Work Schedules: Simplify compliance with labor laws by establishing break rules, and the system will automatically add them to shifts. While scheduling employees, the system will inform you exactly how much it will cost to schedule them.
Web-Based: Track and manage staff efficiently as the three main solutions, attendance, scheduling and time clock, are web-based and tailored to meet both on-site and off-site employee work requirements, so they can easily be accessed using any smart device.

Industry Expertise

TrackSmart is a time management solution specifically designed for small and medium-sized enterprises that employ minimal to large groups of staff. It is created to serve every industry with up to 100 employees. It is suitable for the healthcare, industrial, restaurant, retail, office, warehouse industries and more.

TrackSmart Reviews

Average customer reviews & user sentiment summary for TrackSmart:

358 reviews

86%

of users would recommend this product

Key Features

Dashboard: Offers a simplified and readily accessible dashboard for efficient workforce management. View each day’s absences and events, employer compliance deadlines, important upcoming dates and more with quick links to common tasks. Employees are kept up-to-date on schedules, upcoming shifts, swap shift requests and in-app messages.
Recordkeeping: Create and save basic employee profiles that cover personal and contact information, allowances and occupational status. Keep an account within a single calendar of birthdays, anniversaries, company events or any other important dates.
Scheduling: Create and save recurring employee work schedules to repeat them as needed for daily, weekly or monthly use. It offers an auto-scheduler tool that lets users generate schedules in just a few clicks based on employee availability, job allocation, proficiency and other filters.
Time Clock: Employees can clock in and out with internet connectivity via any computer or smart device. Manager and HR departments can then use their devices to approve or override reported times.
Tracking: The main calendar allows users to see time off and absences of all employees on a weekly or monthly basis. Monitor employee working hours, including overtime or any paid time off used, for any date range, in a summary or more detailed view.
Payroll Reporting: Run a pay period report using the time clock information approved by managers to quickly and easily create payroll reports. Keep a track on total labor costs by pulling labor budget reports.
Calculator: Ensure cost-effectiveness before approving any employee schedules by using the labor cost calculator. The system comes with recording capabilities and features to calculate salaries and labor costs. This means that users not only obtain complete and accurate records, but also receive support from the system for payroll and labor costs.

Limitations

Some of the product limitations include:

The system can be slow to respond and glitchy at times
PTO tracking is not always accurate

Suite Support

Email: Email support is not provided.

Phone: Users can call 877-457-4855 for phone support.

Training: Provides blogs that help users understand the software and the variant of better employee management. The help center section provides FAQs and past webinars for training. It also offers a knowledge base, searchable library for helpful articles, videos and “how-to” instructions.

Tickets: Users can submit tickets via the support section where they need to fill in their email address, phone number and provide details on what they need help with.