Spruce Health Reviews & Pricing

Key Features

• Secure Messaging: Communicate with patients via a mobile app or web platform using text-based chat functions. 
• Visit Screening: Send clinical questionnaires to patients. Patients complete questionnaires via the mobile app or web portal, where it is added to a patient-specific conversation thread. 
• Video Calling: Speak with patients face to face from anywhere using HIPAA-compliant video functions. 
• File Sharing: Attach files for images, audio, video and text through secure messaging and video call functions. 
• Secure Notes: Attach internal notes to patient conversation threads. Maintain note visibility for all team members but not patients.  
• Business Phone Number: Set up a business phone number through the platform. Select the preferred area code for a practice. 
• Secure Voicemail: Access voicemails through individual patient or colleague conversation threads. Listen to voicemails directly from the conversation thread at any time. 
• Voicemail Transcription: Enable this function to quickly access the contents of voicemails without immediately listening. 
• Electronic Fax: Send and receive important documents that require signatures. Cover pages are automatically generated based on contents added to a message field. 
• Shared Team Inbox: Collectively access an inbox to collaborate with colleagues and provide team-based patient care and communication. 
• Tasks: Assign tasks to team members to prioritize duties, increase workflow productivity and accomplish more. 
• Schedule Messages: Set dates and times to automatically send messages at a later point. 
• Workflow Automation: Streamline communication and patient care by automating frequently used functions. Set triggers, conditions and actions to dictate when automated functions take place. 
• Bulk Messaging: Save time communicating general information to patients. Send identical messages to up to 500 patients with bulk messaging functionality. 
• Tags: Categorize communications with team members and patients. Search by category to access relevant content. 
• Digital Payments: Send patient payment requests and receive online payments in-app or through the web portal. 
• Notifications: Customize web and mobile notifications to control how and when notifications appear. Enable pop-up notifications for the web portal and push notifications for the mobile app. 

Limitations

•  The phone feature is difficult to understand for not-so-tech-savvy users. 
•  Porting a mobile number is time-consuming. 
•  Storing contact information can be challenging. 

Suite Support