MDLIVE Reviews 2024: Pricing, Features & More

MDLIVE Pricing

Based on our most recent analysis, MDLIVE pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Usage-Based, Freemium
Free Trial: No

Training Resources

MDLIVE is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MDLIVE:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MDLIVE Benefits and Insights

Why use MDLIVE?

Key differentiators & advantages of MDLIVE

Immediate Access: MDLIVE provides users with the ability to quickly connect with healthcare professionals, reducing the wait times often associated with traditional medical appointments.
24/7 Availability: With services accessible around the clock, patients can receive medical attention whenever they need it, not just during regular office hours.
Convenience: Users can consult with doctors from the comfort of their own homes, eliminating the need for travel and reducing the disruption to their daily lives.
Wide Range of Services: MDLIVE offers a broad spectrum of telehealth services, including urgent care, behavioral health, and dermatology, catering to a variety of patient needs.
Cost-Effective: Telehealth visits can be more affordable than in-person appointments, saving users on travel expenses and time off work.
Privacy and Security: MDLIVE is committed to maintaining patient confidentiality, employing robust security measures to protect personal health information.
Prescription Management: Doctors on MDLIVE can prescribe medication and send prescriptions directly to a patient's preferred pharmacy, streamlining the treatment process.
Access to Specialists: Patients can gain access to a wide network of specialists that might not be available in their local area, ensuring they receive the best possible care.
Reduced Exposure to Illness: By avoiding in-person visits, patients minimize their risk of exposure to contagious diseases, which is especially beneficial during flu season or outbreaks.
Support for Mental Health: MDLIVE offers confidential counseling and psychiatric services, providing crucial support for mental health without the stigma of in-person visits.
Integration with Health Plans: Many insurance providers cover MDLIVE services, making it easier for patients to use their benefits for telehealth consultations.
Follow-up Care: Patients can easily schedule follow-up appointments to monitor their health, ensuring continuity of care and better health outcomes.
Accessible Healthcare Education: MDLIVE provides educational resources, helping patients to better understand their health conditions and treatment options.
Family Accounts: The platform allows for the creation of family accounts, making it simpler to manage the healthcare needs of the whole family in one place.

Industry Expertise

Caters to clinics and hospitals of all sizes. Serves telemedicine needs of individual vendors.

Synopsis of User Ratings and Reviews

Based on an aggregate of MDLIVE reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Convenience: Scheduling appointments is easy and can be done online or through the app, with same-day appointments often available. This eliminates the need to take time off work or travel to a doctor's office.
Cost-Effective: MDLIVE can be a more affordable option compared to traditional in-person doctor visits, especially for those without insurance or with high-deductible plans. This is because virtual visits typically have lower fees.
Wide Range of Services: MDLIVE offers a variety of services, including urgent care, mental health care, and dermatology. This means that users can get care for a variety of conditions without having to see multiple providers.
Access to Specialists: MDLIVE provides access to specialists who may not be available in the user's local area. This is especially beneficial for those who live in rural areas or who have difficulty finding specialists who accept their insurance.

Cons

Technical Issues: Users frequently report problems with the MDLIVE app and website, such as difficulty logging in, scheduling appointments, and connecting with doctors. These technical glitches can lead to frustration and delays in receiving care.
Limited Doctor Availability: Depending on your location and insurance plan, finding available doctors on MDLIVE can be challenging, especially for specialized care or during peak hours. This limitation can result in longer wait times and difficulty accessing the specific medical expertise you need.
Insurance Coverage and Costs: While MDLIVE accepts many insurance plans, coverage and out-of-pocket costs can vary significantly. It's essential to verify your insurance benefits and understand potential fees before using the service to avoid unexpected expenses.
Prescription Limitations: MDLIVE doctors may have restrictions on prescribing certain medications, particularly controlled substances, due to state regulations and telehealth guidelines. This can be inconvenient for patients who rely on specific prescriptions for ongoing conditions.

Researcher's Summary:

MDLIVE has carved out a niche for itself in the telehealth arena, offering a convenient and accessible platform for patients seeking virtual medical consultations. Users frequently praise the platform's ease of use and intuitive interface, highlighting the straightforward appointment scheduling process and the ability to connect with healthcare professionals from the comfort of their own homes. This accessibility is particularly valuable for individuals with mobility issues, those residing in remote areas with limited healthcare options, or busy professionals seeking efficient healthcare solutions.

However, MDLIVE is not without its drawbacks. Some users express concerns regarding the availability of specialists and the potential for longer wait times compared to traditional in-person visits. Additionally, while the platform strives to provide comprehensive care, certain complex medical conditions may necessitate in-person evaluations and specialized equipment, limiting the scope of telehealth services. Despite these limitations, MDLIVE remains a valuable tool for addressing a wide range of non-emergency medical needs, including common illnesses, mental health support, and prescription refills.

In comparison to its competitors, MDLIVE distinguishes itself through its extensive network of board-certified physicians and its commitment to providing quality care. The platform's emphasis on patient satisfaction is evident in its user-friendly interface and its efforts to streamline the virtual care experience. MDLIVE is particularly well-suited for individuals seeking convenient and accessible healthcare solutions for non-emergency medical concerns. Its user-friendly platform and extensive network of healthcare professionals make it an attractive option for those who value flexibility and efficiency in managing their healthcare needs.

Key Features

Remote Monitoring: Track patient data through monitoring devices at all times of day. Get instant monitoring reports that speed up diagnosis.
Referral Management: Improve communication between physicians, staff and patients through a streamlined referral process.
Wellness Screenings: Organize annual checkups and treatment plans to provide better care for patients. Offer support and guidance to clear doubts and questions about their care regimen.
Appointment Scheduling: Remove the manual and repetitive work of managing schedules. Provide appointment booking to patients through the portal according to their own preferred time.
Patient Engagement: Encourage patients to actively engage in their care plans and make necessary decisions to help them maximize their health outcomes.
Online Forms: Allow patients to access and fill out their treatment forms online from the website. Speed up admissions and billing with quick form submissions and processing.

Limitations

At the time of this review, these are the limitations according to user feedback:

Expensive pricing.
Doesn’t offer life threatening support.
Doesn’t provide an email or chat option.

Suite Support

Email: Fill out a contact form on the vendor’s website.

Phone: (800) 400-MDLIVE (6354).

Training: No information available.

Tickets: No information available.

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