Amwell Reviews & Pricing

by American Well Corporation | Founded 2006, Boston, MA

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Categories:

Telemedicine Software
HIPAA Compliant Video Conferencing Software
Telehealth Platforms
Telepsychiatry Software
...

What is Amwell?

Industry Specialties: Hospital and Healthcare

Amwell is a cloud-hosted solution designed for practices of all sizes that unifies healthcare providers with patients through a structured process. It offers services like online doctor visits, urgent care, online mental health treatment and therapy. Patients can connect directly with doctors without booking a prior appointment using the ask me function.

It offers capabilities including doctor scheduling, customizations, real-time patient data, self-scheduling, messaging, multi-way video, deep healthcare integration, advanced analytics, medical history access and mobile SDK. Patients can use virtual waiting rooms, photo viewing, pre and post-visit reviews. It also helps patients with medical claims and reimbursements.

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User Sentiment i

Based on 4 reviews:

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#1

Amwell is ranked #1 on the top 10 Telemedicine Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Amwell Pricing

Based on our most recent analysis, Amwell pricing starts at $109 (Per Visit, Usage-Based).

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Price: $
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Starting From: $109
Pricing Model: Per Visit, Usage-Based
Free Trial: Yes, Request for Free

Training Resources

Amwell is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Amwell:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Amwell Benefits and Insights

Why use Amwell?

Key differentiators & advantages of Amwell

Increased Accessibility: Amwell breaks down geographical barriers, enabling patients in remote or underserved areas to access healthcare services without the need for long-distance travel.
Enhanced Convenience: Offers the flexibility for patients to receive care at times that fit their schedules, reducing the need for time off work or rearranging personal commitments.
Reduced Healthcare Costs: By minimizing the need for physical office space and optimizing provider time, Amwell can contribute to lower operational costs, savings that can be passed on to patients.
Improved Patient Engagement: With features like messaging and video consultations, Amwell fosters a more interactive relationship between patients and healthcare providers, encouraging active participation in their own health management.
Continuity of Care: Amwell facilitates the easy sharing of patient records and consultation notes among healthcare providers, ensuring that patients receive consistent and informed care across different services.
Immediate Medical Attention: Offers the ability for patients to receive immediate consultations for urgent health issues, reducing the reliance on emergency room visits for non-life-threatening conditions.
Privacy and Security: Adheres to strict privacy regulations and employs robust security measures to protect patient data, ensuring confidentiality and peace of mind for users.
Chronic Disease Management: Enables regular monitoring and management of chronic conditions, allowing for timely adjustments in treatment plans and preventing complications.
Access to Specialists: Patients can easily consult with specialists who may not be available in their local area, ensuring they receive expert care for specific health issues.
Reduced Exposure to Pathogens: By limiting the need for in-person visits, Amwell minimizes patients' exposure to hospitals and clinics, where they might encounter infectious diseases.
Data-Driven Insights: Collects and analyzes health data over time, providing valuable insights that can lead to personalized care plans and better health outcomes.
Support for Mental Health: Offers discreet and immediate access to mental health services, helping to address the stigma and accessibility issues often associated with seeking mental health care.

Amwell Reviews

Average customer reviews & user sentiment summary for Amwell:

4 reviews

70%

of users would recommend this product

Amwell has a 'good' User Satisfaction Rating of 70% when considering 4 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Amwell reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Convenience: Users appreciate the ability to access healthcare professionals from the comfort of their own homes, eliminating the need to travel to a physical clinic.
Accessibility: Amwell offers a wide range of healthcare services, including urgent care, therapy, and psychiatry, making it a convenient option for individuals with diverse healthcare needs.
Cost-Effectiveness: For many users, Amwell provides a more affordable alternative to traditional in-person healthcare, especially for those with high-deductible insurance plans or limited access to in-network providers.
Time Savings: Virtual appointments often have shorter wait times compared to in-person visits, allowing users to receive care more quickly and efficiently.

Cons

Technical Issues: Connection problems and app crashes during telehealth appointments can disrupt care delivery and frustrate patients seeking timely medical advice.
Wait Times: Long wait times to connect with a healthcare provider can be inconvenient and deter individuals seeking immediate medical attention, especially for urgent care needs.
Limited Scope of Care: The platform may not be suitable for all healthcare needs, particularly those requiring physical examinations or specialized equipment, potentially limiting its usefulness for certain patients.
Insurance Coverage: Amwell's acceptance by insurance providers can vary, and out-of-pocket costs for consultations may be a concern for some users, impacting accessibility and affordability.

Researcher's Summary:

Stepping into the realm of telehealth, Amwell emerges as a prominent platform connecting patients with healthcare providers remotely. User feedback from the past year paints a picture of both strengths and weaknesses, shaping our understanding of where Amwell excels and where it may fall short. Let's delve into the nuances of these reviews to uncover the essence of the Amwell experience.

Amwell's accessibility and user-friendly interface consistently earn praise. Patients appreciate the convenience of scheduling appointments and connecting with healthcare professionals from the comfort of their homes. The platform's intuitive design simplifies navigation, making it easy for users of all technological backgrounds to access care. This ease of use is particularly significant for individuals with mobility issues, those in remote areas, or those with busy schedules, as it eliminates the need for travel and waiting rooms. However, some users express concerns about the cost of Amwell's services, finding the fees for virtual consultations to be higher than expected. Additionally, the availability of healthcare providers can vary depending on location and specialty, potentially leading to longer wait times or limited options for certain patients.

In comparison to similar telehealth platforms, Amwell stands out with its comprehensive range of services. Beyond primary care, Amwell offers access to specialists in various fields, including mental health, dermatology, and urgent care. This breadth of options caters to diverse healthcare needs, providing a one-stop shop for virtual medical consultations. However, it's important to note that Amwell's network of providers may not be as extensive as some competitors, potentially limiting choices for patients seeking specific specialists or those residing in certain regions. Overall, Amwell appears well-suited for individuals seeking convenient and accessible telehealth services across a wide spectrum of healthcare needs. Its user-friendly platform and diverse range of providers make it a valuable tool for those navigating the evolving landscape of virtual care. However, potential users should consider the cost and provider availability in their area to determine if Amwell aligns with their individual requirements and preferences.

Key Features

24/7 Access: Provide access to healthcare professionals at any time, 365 days a year, without scheduling an appointment. Patients can sign on, select from available doctors based on the nature of the visit and meet using secure, HIPAA-compliant video calls.
The Exchange: Access a network of professionals in varying areas of the healthcare industry allows users to communicate and exchange services to provide the specific care patients need. Keep existing clientele while expanding into markets unreachable without the support of telemedicine.
EHR and Branding: Integrate with EHRs to seamlessly incorporate telemedicine into a provider’s existing workflow. Customize user interface and branding to create a familiar and comfortable experience for patients accessing telemedical care.
Modules: Select a pre-existing module tailored to the telemedicine use-case needs of specific healthcare fields. Spend less time establishing your telehealth program and more time assisting patients.
Prescriptions: Providers can send electronic prescriptions to a patient’s specified pharmacy.
Mobile App: Providers and patients can download a mobile app to access or provide health care from anywhere, any time.
Carts: Telemedicine carts offer a means for remote physicians to provide care at a patient’s side. Add peripheral equipment to these carts to collect and share diagnostic data with remote physicians to conduct full examinations.
Kiosks: Install a telemedicine kiosk at a clinic’s physical location to provide clientele with additional resources and access to remote physicians.
Hospital Television: Expand telemedicine care into every patient room of a clinic. These kits allow remote doctors to directly access patient rooms for monitoring, observation or private consultations.
Touchpoint Tablet: Add this software to a clinic’s tablets to allow remote physicians access to patients in any room.
TytoCare: Partnered with TytoCare, these devices can be integrated with telemedicine solutions so providers can offer a complete examination of patient vitals from a distance.

Suite Support

Support is available 24/7, 365 days a year.

Email: This information is not available.

Phone: (800) 317-5656.

Training: The vendor offers guided training for providers.

Tickets: Submit a ticket detailing company information, contact information and the reason(s) for the support request.

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Awards

SelectHub research analysts have evaluated Amwell and concluded it deserves the award for the Best Overall Telemedicine Software available today and earns best-in-class honors for Mobile Capabilities, Tele-consultation Scheduling, Telehealth Billing, Hardware Capabilities and Integrations.