Willis Towers Watson Reviews & Pricing

by Towers Watson | Founded 2016, London, United Kingdom

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What is Willis Towers Watson?

Industry Specialties: Serves all industries

Willis Towers Watson is a global advisory and financial services company that designs solutions to manage talent, risk, benefits/compensation and money for organizations. It allows company leadership to analyze and understand people, capital, and risks in their organization. Users can also evaluate and manage performance, change, competency, diversity and inclusion, investments, rewards and other aspects. They also offer services like consulting, performance management, insurance and a variety of others to their consumers.

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User Sentiment

Based on 20 reviews:

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Willis Towers Watson Pricing

Based on our most recent analysis, Willis Towers Watson pricing starts in the range of $500 - $1,000.

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Starting From: Undisclosed
Pricing Model: Annually, Quote-based
Free Trial: Yes, Request for Free

Training Resources

Willis Towers Watson is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Willis Towers Watson:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Willis Towers Watson Benefits and Insights

Why use Willis Towers Watson?

Key differentiators & advantages of Willis Towers Watson

Better Job Architecture: Create a framework to define job pathways and requirements, giving employees clear expectations for their performance. Ensure that compensation and rewards are applied consistently.
Comprehensive Rewards Analysis: Analyze industry data to help leaders motivate employees through benefits, compensation and company career/wellness programs. Personalize programs based on individuals or teams to increase productivity.
Improved Media Strategy: Create, examine, optimize and implement an updated communication/media strategy. Streamline communications with the outside world, even with a smaller team.
More Effective Diversity Strategy: Empower leadership to attract and retain an inclusive workforce through company policies, payment strategies, succession programs and more. Cut down on bias and identify potential challenges.
Greater Future Planning: Help executives decide the correct type of worker to achieve the job, whether that means AI, freelance workers or something else. Analyze other considerations such as employees who need new skills, retraining, and attracting workers with well-designed careers.

Industry Expertise

The company was the third-largest insurance broker in 2018. As such, it has very robust risk management services for climate change, cyber-attacks, terrorism, investments, claims advocacy, executive risks, insurance/reinsurance and more. It serves clients in finance, aerospace, construction, manufacturing, entertainment, tech, transportation and logistics, government contracting, healthcare, natural resources, insurance, the public sector, space, education, natural resources, professional services, the public sector, real estate, sports, communications and media.

Willis Towers Watson Reviews

Average customer reviews & user sentiment summary for Willis Towers Watson:

20 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Willis Towers Watson reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Excellent Engagement Survey: Users who discussed the feedback survey loved it in nearly 100% of comments mentioning it.
Simple Interface: Nearly 100% of users who talked about the UI said it was easy to use.
Good Reporting Tools: Commenters were pleased with the analytics tools in almost 100% of reviews that discussed them.

Cons

Major Pension Issues: Almost 100% of commenters who discussed their retirement funds said they had problems retrieving money or were worried about their accounts.
Poor Customer Service: Reviewers had problems with customer service 83% of the time they talked about it.

Researcher's Summary:

Willis Tower Watson is a finance and risk management solution. Users with positive experiences especially enjoyed the anonymous survey to give feedback to managers — they said it helped drive real change within their organizations. Others like its reporting tools and felt the functionality was easy to adopt and navigate. Retirement funds were a point of contention. Nearly every user who talked about trying to access their pension fund said it was difficult and took longer than expected, ran into issues trying to figure out how to do so or recorded other problems. These negative reviews came mainly from the site TrustRadius. Reviewers posted some comments during an apparent post-COVID backlog. However, many others came from 2019 or earlier. Users were also displeased with the customer service. They complained about a lack of updates, murky communication and misquotes. Even the positive reviews for the customer service said representatives were helpful, but clearly very overworked. Willis Tower Watson may be a good choice for small to medium businesses looking for help with finances and risk management; however, tread carefully around its retirement services.

Key Features

Change Management: Navigate shifts in a company’s business model, rewards strategy, company tech, or mergers and acquisitions. Ensure a smooth transition with better employee buy-in.

Acquisition and Mergers: Streamline the process of merging a company from start to finish. Identify a target, negotiating the terms, and give leaders the tools to oversee the entire operation so it goes well.
Risk Management: Analyze and prevent risk from financial, cyber, terrorism, climate change or other sources. Use the information to drive policies across an organization like integrating environmentally friendly rules, ensuring good physical and mental health for employees, or enacting changes to ensure compliance.

Engagement Tools:

Saville Assessment: Paint a deeper picture of candidates and employees. Judge future performance through situational judgment tests, aptitude tests and a screening for behavioral strengths.
Wave Personality Questionnaire: Align work motives and talents and assess skill. Provide an accurate forecast of performance while creating dynamic group reporting. Establish norms to make better, more realistic benchmarks.
Rewards Strategy: Make the most of a potentially limited rewards budget. Praise and reward top performers, determine the best way to reward performances, keep pay fair, motivate workers and achieve the best ROI.
Employee Performance: Train, evaluate, strategize, and audit individual employees’ performance or overall company trends. Evaluate the effectiveness of specific policies on productivity.
Competency Atlas: Examine necessary competencies across the company comprehensively and visually. Find gaps, analyze data and push for change where needed.
Executive Compensation: Ensure that leaders get paid fairly and cut down on turnover. Browse executive databases with access to over 400 consultants and take advantage of advice and tools to manage and set executive pay.

Benefits and Perks:

ICHRA: Offer individual health reimbursement arrangements. Give tax-free funds to all or certain employees for health insurance instead of the traditional group plan.
Retirement Planning: Analyze various retirement packages and actuarial data so companies can decide on appropriate pensions and retirement plans. Ensure employees are getting a good deal while picking something affordable.
Health and Benefits: Pick out the best health and benefit plans based on the demographics of a group. Provide workers access to services like telemedicine and expert medical opinion programs. Provide access to insurance and reinsurance to cover companies, manage risks and promote resilience.
Investment Consulting: Consult investment specialists for advice or build an investment strategy. Empower trusted individuals to make decisions while the executive team retains overall strategic control.

Data and Insights: Collect employee data, deploy focus test surveys and utilize other analytics. Use the information to drive engagement, personalize messaging and make informed decisions.
Claims Advocacy: Pay claims expediently, prevent losses and contain the losses that do occur. Ensure that a company is protected and cut down on potential conflict before it becomes a more significant issue.

Suite Support

Use email, an online form, a support portal, phone lines, training courses and support tickets to reach customer service or knowledgeable peers. Clients also have access to a variety of training options, including consulting, newsletters and active user groups.

Email: Create a help ticket, ask questions about invoices or reach out to billing at [email protected]. The online support portal is also available for advice. Under the “About Us” section, there is also an online form to fill out.

Phone: For North America, call (800) 634-7028; for Asia Pacific, call (612) 8198-9008; and for Europe, the Middle East, and Africa, call (44) 207-170-3000.

Training: Training is available at the vendor’s training centers or at the customer’s location; for more info, email [email protected]. Find courses for specific processes on the website. The vendor also offers access to consulting services, newsletters and active user groups.

Tickets: Create tickets through the online portal on the support website. An activation code is needed to log in.