HighJump Reviews & Pricing

by HighJump | Founded 1983. Minneapolis, Minnesota

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Overview Pricing Benefits Reviews Features

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What is HighJump?

Industry Specialties: Serves warehousing industries

HighJump Software is a platform that provides an agile and scalable management solution. This application focuses on growing with your warehousing operation while providing cloud-based automation and organizational tools. It also works to drive down your costs with role-based task direction and labor management features.

This platform gives 3PL providers the tools they need to properly manage multi-client warehousing operations and integrate seamlessly into your favorite ERP software. Out-of-the-box features focus on optimizing your entire warehousing operation while reducing risks and keeping errors to a minimum.

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User Sentiment

Based on 51 reviews:

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Product Screenshots and Videos

HighJump Pricing

Based on our most recent analysis, HighJump pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Annually, Quote-based
Free Trial: No

Training Resources

HighJump is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for HighJump:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

HighJump Benefits and Insights

Why use HighJump?

Key differentiators & advantages of HighJump

Improved Accuracy: HighJump Software provides picking functions that keep shipments accurate and customers satisfied. Reducing these types of errors cuts costs and boosts customer trust.
Better Flexibility: The customizable nature of HighJump Software allows users to create a platform that closely matches their requirements or quickly build a short-term solution that can scale as you grow.
Easy Integration: HighJump Software integrates with a number of major ERP platforms. Quick integration with these solutions cuts back on implementation time and associated costs usually attached to bringing in a new tool.
Tackle Other Supply Chain Issues: While this software solution brings many warehousing solutions to the table, HighJump Software also provides many tools to aid in optimizing your supply chain as a whole. Transportation operations and eCommerce features are an example of the extra functionality users can expect.
Leverage the Cloud: HighJump Software is a web-based solution that taps into the growing strength of the cloud to improve implementation speed and back up of your important documents. Leverage the end-to-end cloud-based warehouse management tools of this product to stay competitive.

Industry Expertise

HighJump Software has over 4,000 customers from 78 countries across the globe.

HighJump Reviews

Average customer reviews & user sentiment summary for HighJump:

51 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of HighJump reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Flexibility: HighJump can be customized to match a business's specific requirements and scale as those requirements change.
Integration with ERP Systems: HighJump integrates with popular ERP systems, which can reduce implementation time and costs.
Improved Shipping Accuracy: HighJump's picking functionality is designed to improve the accuracy of shipments, which can increase customer satisfaction.

Cons

Implementation Time: Setting up and implementing the software can be a lengthy and involved process, potentially causing delays in reaping its benefits.
Cost: HighJump's pricing can be expensive, especially for smaller businesses, potentially straining their budget.
Performance Issues: Some users have reported occasional slowdowns and software glitches, which could disrupt operations.
Limited BI and Reporting: HighJump Software lacks built-in business intelligence and reporting features, requiring businesses to rely on external tools for these functionalities.
Lack of CRM Integration: It doesn't integrate with popular CRM systems like Salesforce, potentially hindering customer relationship management.
Limited Material Handling Integration: The software lacks support for Automated Material Handling Devices, limiting its ability to provide a single-source solution for material integration.
No Card Processing or POS Integration: HighJump Software doesn't support card processing capabilities or integration with Point of Sale (POS) systems, impacting businesses that require these features.
Customer Support Concerns: Some users have expressed concerns about the responsiveness and expertise of HighJump's customer support, potentially impacting their ability to resolve issues quickly.

Researcher's Summary:

Can HighJump Software help businesses jumpstart their supply chain efficiency? User reviews from the last year suggest that HighJump Software, a Körber Supply Chain company, remains a strong contender in the supply chain management arena. Users consistently praise its robust functionality and adaptability, particularly its comprehensive warehouse management capabilities. For instance, the software's picking functions are lauded for improving shipment accuracy, leading to increased customer satisfaction and reduced costs. This strength is critical in today's fast-paced business environment where even minor errors can snowball into significant delays and financial losses. Another notable advantage is its seamless integration with other systems, including major ERP platforms, which streamlines implementation and minimizes associated costs. However, some users find the user interface outdated and the initial setup complex. Despite these drawbacks, HighJump Software is best suited for businesses of all sizes looking to optimize their supply chain operations due to its scalability and flexible solutions.

Key Features

Warehouse Automation: HighJump Software’s Warehouse Control System helps automate your material flow throughout the warehouse, regardless of the type of product being moved or the equipment needed. Automation allows clients to gain vital visibility into their warehousing operations which enables managers to make informed decisions.
Labor Management: This platform includes a number of tools for planning, measuring and reporting labor tasks while documenting the performance of team members. Highjump Software helps reduce unproductive time through indirect labor tracking.
Omnichannel Fulfillment: The retail market is constantly growing, and warehousing operations need the proper tools to keep up. Highjump Software’s omnichannel fulfillment features help clients stay flexible and supports workflows that deal with the variety of ways customers order their products.
Inventory Management: Staying on top of your stock is critical in the warehousing industry. Highjump Software gives you visibility across your entire warehouse so that clients never fall short on delivering a product and can decrease stock in their operations.
3PL Support: With a solution that has been developed by 3PL experts, HighJump Enterprise 3PL comes with everything a provider needs to succeed in the competitive multi-client warehousing arena. Tools for omnichannel seasonality, cold storage, ecommerce and more are available.

Limitations

Some of the product limitations include:

HighJump Software does not support BI and reporting functionality
HighJump Software does not support integration with CRM tools like Salesforce
The solution does not allow distributors to use an Automated Material Handling Device to enable integration of all materials into one single-face solution
HighJump Software does not support card processing capabilities and POS integration
The vendor does not provide robust customer care and after-sales expertise to the users

Suite Support

Email: HighJump Software provides email support on a product by product basis. After going onto the support web page you can select which product you need help with to get the specific email related to each. Emails will be answered as quickly as possible.

Phone: Phone support is available from HighJump Software’s support website. This mode of support is available from 8 a.m. through 6 p.m. CST on work days.

Training: Clients that wish to expand their knowledge base can login to HighJump University and access over 1,800 videos as well as scheduled and non-schedule courses. Virtual labs are also available with self-directed exercises for users that cannot attend a scheduled course.

Cost of Ownership

License/Subscription Cost	On-Premise: Perpetual licensing-based model — an upfront payment is required to own the software for a fixed term - installation, customization and integration costs over and above this license fee. Cloud-based/SaaS: Subscription-based pricing model – per month per user
Maintenance Cost	On-Premise: Cost is over and above the license fee Cloud-based/SaaS: Cost is over and above the subscription fee. Users are charged on a monthly basis for off-site hosting and maintenance/support services Provides on-going support through a resource library that includes videos, case studies, articles and eBooks Provides professional support services to users/customers and partners
Installation/Implementation Cost	For both types of deployments, the cost is over and above the upfront cost/subscription fee Provides a team of consultants and implementation teams for streamlining the implementation process
Customization Cost	For both types of deployments, the cost will vary depending on the add-on or functional requirements being added
Data Migration Cost/Change Management/Upfront Switching Cost	For both types of deployments, the cost will vary depending on which legacy system is being used as well as the intensity of data migration to the new system
Recurring/Renewal Costs	On-Premise: On-Premise: Cost is equivalent to the additional licenses purchased, based on organization requirements, implementation cost, customization cost, professional support services and type of training program opted for Cloud-based/SaaS: Cost is equivalent to the monthly subscription fee paid on a per-user basis