Recurly Reviews & Pricing
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What is Recurly?
Industry Specialties: Digital Media & Entertainment, Consumer Goods & Retail, Software, Professional Services & Other
Recurly Pricing
Based on our most recent analysis, Recurly pricing starts at $99 (Monthly).
- Price
- $$$$$
- Starting From
- $99
- Pricing Model
- Monthly
- Free Trial
- Yes, Request for Free
Training Resources
Recurly is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Recurly:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Recurly Benefits and Insights
Key differentiators & advantages of Recurly
- More Frictionless Billing: Use a clean and intuitive layout. Simplify billing complexities for subscription initiations and renewals. Ensure a seamless user experience.
- Better Payment Optimization: Minimize the inventory churn with machine learning. Maximize conversions with payment optimization and revenue recovery.
- Boost Subscription Revenue: Manage new product offerings. Test pricing plans, payment options and conversion tactics.
- Gain Flexibility: Ensure total flexibility during the dunning process, including sending notifications to clients every alternate day after a failed payment.
- Well-Informed Decision-Making: Leverage data from the subscribers, plan performance, billing and revenue to fine-tune the business with the right decision.
- Improved Speed to Market: Start processing subscriptions and grow subscriber base within weeks. Use a user-friendly platform that doesn't require any training.
- Minimize Credit Card Decline: Ensure customer retention by significantly reducing 60 common errors associated with credit card transactions.
- More Comprehensive Records: Get detailed account records for renewal information, past due amounts and more.
Industry Expertise
Recurly Reviews
Based on our most recent analysis, Recurly reviews indicate a 'excellent' User Satisfaction Rating of 91% based on 113 user reviews from 3 recognized software review sites.
Synopsis of User Ratings and Reviews
Based on an aggregate of Recurly reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Recurly has carved out its niche in the subscription management software market, but how does it truly stack up against the competition? User reviews from the past year paint a picture of a platform with clear strengths and weaknesses, making it ideal for specific types of businesses.
Recurring revenue is the name of the game, and Recurly delivers with its robust invoicing and billing capabilities. Users consistently praise its ability to handle complex billing scenarios, including proration, usage-based billing, and multiple currencies. Recurly's dunning management tools also receive high marks for effectively reducing churn by automating payment retries and customer communications. Where Recurly seems to fall short is in its user interface and reporting features. The interface, while functional, is described as clunky and outdated by some users. Similarly, reporting capabilities are seen as lacking in customization and depth compared to competitors like Chargebee and Zuora.
So, who is Recurly best suited for? Its strengths in handling complex billing make it a top choice for businesses with intricate subscription models or those operating in multiple countries. However, companies that prioritize a modern user experience and in-depth reporting may find better options elsewhere. Ultimately, Recurly's suitability hinges on your specific business needs and priorities. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest updates and reviews before making a decision.
Key Features
- Subscription Management: Create an unlimited number of subscription plans. Provide plans with different billing models and frequencies. Give the users the flexibility to purchase single or multiple subscription plans, combining them with one-time products or services.
- Catalog: Create a record of key item details like price, description or taxability in custom fields. Monitor and analyze sales via API, exports or webhooks. Connect with one or more external management systems, such as product information management, through unique identifiers. Enable one-time purchases and recurring add-ons.
- Upsell Products: Upsell one-time products and services with the subscription plan and give subscribers the freedom to purchase complementary one-offs.
- Free Trial: Provide customers with a free trial subscription plan. Configure free trial programs and leverage the automated communication process to convert free trials to paying customers.
- Discounts and Promotions: Create and manage various promotional offers in a simple console interface to attract new customers and engage the existing ones.
- Gift Subscriptions: Provide gift subscriptions to the customers and build a loyal customer base using social proof.
- Subscription Lifecycle Management: Minimize workflow and reporting challenges by automating invoice generation. Boost efficiency and reduce cancellations by letting subscribers view the account details, download previous invoices or reactivate accounts.
- Subscriber Communication: Automate communication to provide subscribers with information regarding charges.
- Payment Optimization: Use over 20 supported payment gateways to give businesses the freedom to accept funds worldwide. Route transactions to backup gateways to ensure that the business sails smoothly in case of any crisis.
- Gateway Failover: Ensure business continuity with gateway failover, which routes transactions to a backup gateway. Make sure that the transaction gets processed even if there is an outage or issue.
- Payment Gateways: Connect merchant accounts with over 20+ payment gateways like Amazon Pay, PayPal and Stripe.
- Hosted Payment Pages: Get up and running without any coding and accept payment for subscription plans.
- Take Payment Data: Accept credit card and other payment data using Recurly.js.Customize and ensure a PCI-compliant checkout process.
- Mobile Solution: Accept mobile payments across platforms.
- Fraud Management: Identify and address fraud transactions. Minimize chargebacks and prevent account creation fraud.
- Billing and Accounting: Give users the freedom to create and support any pricing combination for the business and its subscribers. Automates parent-child relationships and payment responsibilities.
- Account Hierarchy: Automate parent-child relationships, payment responsibilities and get a clear view of the accounts related to each other. Ensure efficient finance and accounting workflows.
- Invoices: Ensure billing is accurate and the processes are scalable by creating invoices for all billing scenarios, including charges, refunds and shipping fees. Ensure the customers are billed correctly by automatically emailing the invoices.
- Global Tax Rates: Calculate tax charges from the current rates, jurisdiction information and rules.
- Compliance: Ensure compliance with international digital tax laws. Provide local validation, localized invoice, and tax number under registration.
- Advanced Sales Tax Support: Connect Avalara and Vertex accounts to provide customers with advanced tax and jurisdiction rules as well as detailed tax reporting.
- Integration: Integrate with a wide range of software like Salesforce, NetSuite and QuickBooks to reduce the operating cost, improve efficiency and enrich the customer experience.
- Analytics and Insights: Provide actionable insights into the performance of business. Monitor the subscriber, plan and revenue data to make a well-informed decision. Get data from the analytics dashboard, reports and KPIs to steer the company.
- Analytics: Gain insights into business such as subscriber, churn rate, plan performance, revenue trend and KPIs to take a well-informed decision.
- Reports: Get reports required to monitor and manage plans, subscriber and revenue and growth. Check data in the way which is best for the business with built-in reports.
- Exports: Configure automated exports to retrieve data regularly. Unify data from different systems to gain an understanding of how the business is performing.
- Optimization: Gain visibility with data and knowledge into a customer’s relationship and buying behavior to optimize the subscription business and make a well-informed decision.
- Subscriber Retention: Use a statistical model and machine learning to optimize logic for each transaction. Recover 70% of failed subscription renewals with the revenue optimization engine.
- Recurly Analytics: Optimize marketing, finance and billing operations with the real-time data provided.
- Dunning Management: Manage credit card payment decline and other such complications by automatically sending a notification to the customer, alerting them of failed payment.
- Automatic Account Update: Improve a transaction’s success rate by monitoring changes in the account and automatically updating the subscriber’s record.
- International Support: Provides global payment methods, multi-currency options and global tax support to help businesses operate internationally with ease.
- Global Payment Method: Use the most popular payment gateways for domestic and international funds.
- Multi-Currency Options: Provide support for international currencies to attract, engage and retain more customers.
- Global Tax Support: Ensure tax compliance requirements are met with watertight integration with leading tax solutions for subscription businesses like Avalara and Vertex.
- Multilingual Communication: Communicate with subscribers in the native language and offer checkout forms in different languages to boost conversions.
Limitations
- Can’t group multiple subscriptions into one.
- Filler feature is limited.
- Timestamps on refunds can be confusing.
- Regenerating an invoice after setup is difficult.
- Revenue statistics don’t update in real time.