Chargebee Reviews & Pricing

by Chargebee | Founded 2010, Walnut, CA

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Overview Benefits Reviews Features

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What is Chargebee?

Chargebee is an accounting solution that automates recurring bills, subscription management and revenue analytics. In this way, it enables subscription-based businesses to capture, retain and maximize potential revenues. It combines billing automation and revenue operations to ensure that the processes run smoothly and optimize sales and financial operations efficiencies.

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Based on 1114 reviews:

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Chargebee Benefits and Insights

Why use Chargebee?

Key differentiators & advantages of Chargebee

More Secure Billing: Ensure compliance with PCI compliant billing activities. Scale up the business without worrying about concerns associated with online payments. Eliminate security breaches with SaaS-friendly billing solutions.
Instant Access to Key Metrics: Get instant, real-time access to critical metrics like the number of signups, monthly and daily revenues and outstanding accounts. Customize how the data is presented and integrate it deeply into the website.
Flexible Payment Options: Get the best rates with 20+ payment gateways for recurring payment processing. Save thousands in transaction fees and decrease the cost of the billing system. Expand the business globally through different channels such as sending Euro or U.S. payments through a Euro or U.S. gateway, respectively.
Ensuring Transparency: Stay transparent with the customers by showcasing to them the history of transactions.
Flexible Billing Options: Optimize how, why and when you charge customers with a customizable billing cycle that comes with various combinations.
User Experience: Improve customer experience with automation features like sending notification emails and retrying failed payments.
Improve Customer Retention: Reduce customer drop-off rates and churn with preemptive meetings and identifying unhappy customers.

Industry Expertise

Businesses including B2B SaaS, e-commerce, e-learning, publishing, enterprise salesforce consulting, event marketing agencies, graphic design agencies, event management and production companies use this platform.

Chargebee Reviews

Average customer reviews & user sentiment summary for Chargebee:

1114 reviews

87%

of users would recommend this product

Key Features

Subscription Management: Automatically generate schedules and manage subscriptions and repeating orders to streamline operation for e-commerce.

Subscription Lifecycle Management: Automate parts of subscription lifecycle management such as collecting payment information, managing upgrades and subscription renewals.

Flexible Product Catalogs: Get the power to manage various accounts with different currencies and billing recurrences in one plan with the product catalog 2.0. Approve add-ons and set event-based charges.

Automatic Add-ons: Automatically include add-ons for any plan change.

Trial Management: Manage unexpected cases by customizing and automating trial periods.

Recurring Billing: Customize and automate recurring billing cycles. Ensure clarity, security and compliance in the invoices.

Billing Automation: Automate payments and invoices from lead to ledger and remove developer dependencies by gaining complete control over the billing and invoicing logic.

Chargeback Management: Make changes to subscriptions, the status of invoices and issue credit notes without any manual effort. Use a chargeback workflow and automatically pull up dispute information.

Metered Billing: Charge customers based on app use by creating a subscription, specifying the metered components and determining the billing frequency.

Consolidated Invoicing: Send consolidated charges in a single invoice to customers with multiple subscriptions. Transfer payment for all subscriptions within an organization to the person responsible for managing the operation.

Reporting and Analytics: Customize and create reports with zero code. Get insights into track trial conversion rate, free to paid MRR, and identify opportunities to maximize the revenue.

Revenue Story: Get end-to-end subscription analytics and intelligence. Access 80+ custom reports, role-specific dashboards, shareable reports, threshold alerts, goal tracking and a comprehensive subscription billing service.

Flexible MRR Calculation: Add a one-time coupon and other charges or override settings with specific components.

Trial Analytics: Track new trials and conversion rates by plan, product and other filters.

Subscription Metrics: Keep a tab on subscriptions, product catalog, and revenue and analyze how they impact each other and drive growth. Make calculated decisions by examining aspects of the subscription.

Recurring Payments: Add plug and play integrations with 23+ payment gateways ensuring a customizable PCI compliant checkout process. Free staff from the worry of repeating payment failures.
Accounting and Taxes: Automate redundant manual work and build accurate financial reports, ensuring SaaS accounting complies to GAAP and IFRS changing financial scenarios.
SaaS Reporting: Create custom reports without the help of any developer. Customize and compute single or repeat charges in MRR.
Enterprise Billing: Accommodate complex pricing structure and automate billing with an enterprise-ready subscription management platform.
Integrations: Integrate with popular payment gateways to securely accept payments, both online and offline. Build custom integration with apps that are supported by Zapier and PieSync. Boost internal collaboration and communication with integration.

Limitations

At the time of this review, these are the limitations according to user feedback:

No initial onboarding trial.
Difficult subscription and payment processing.
Limited checkout and subscription management.
Steep learning curve.
Hard to find the right documentation.

Suite Support

The help and support team can be reached via email which is gated behind a customer login. Customers can sign up for free and request a customized demo. FAQs regarding pricing, features, payments, security are available under the help and support tab. The resource section contains blogs, webinars and glossaries to read more about the subscription management and recurring bills.

Email: Provides gated customer service through email where demos can be requested.

Phone: No information available.

Training: Find blogs, webinars, case studies, documents, FAQs and more on the resource page.

Tickets: Submit a ticket on the support page.