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What is Text Request?

Industry Specialties: Accountants, Automotive, Cleaning, Fitness, Franchises, Home Renovation, HVAC, Insurance, Law Firms, Logistics, Marketing Agencies, Medical, Nonprofits, Pest Control, Political Campaigns, Radio, Retail, Staffing, Ticketing & Events, Veterinarians.

Text Request is a robust software solution designed to streamline business text messaging, enabling organizations to manage customer communications efficiently. It is particularly well-suited for industries such as retail, healthcare, automotive, and service-based businesses where timely and effective communication is crucial. The platform offers unique benefits like high open rates, improved customer engagement, and seamless integration with existing CRM systems.

Popular features include mass texting, scheduled messages, and two-way communication, which allow businesses to maintain a personal touch while managing large volumes of messages. Users appreciate its user-friendly interface and reliable performance, often highlighting its ability to enhance customer service and operational efficiency.

Pricing details for Text Request are not readily available, so it is recommended to contact SelectHub for a tailored quote based on specific needs. This ensures that businesses receive a pricing plan that aligns with their unique requirements and budget.

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#41

Text Request is ranked #41 in the SMS Marketing Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Text Request Pricing

Based on our most recent analysis, Text Request pricing starts at $59 (Monthly).

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Starting From
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Pricing Model
Monthly
Free Trial
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Training Resources

Text Request is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Text Request:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Text Request Benefits and Insights

Why use Text Request?

Key differentiators & advantages of Text Request

  • Improved Customer Engagement: Text Request allows businesses to communicate with customers in real-time, fostering stronger relationships and higher engagement rates.
  • Increased Response Rates: Text messaging boasts significantly higher open and response rates compared to emails, ensuring your messages are seen and acted upon promptly.
  • Enhanced Customer Satisfaction: Quick and convenient text communication can resolve customer queries faster, leading to higher satisfaction and loyalty.
  • Streamlined Operations: Automating appointment reminders, confirmations, and follow-ups reduces manual workload and minimizes no-shows.
  • Cost-Effective Communication: Text messaging is a cost-efficient way to reach a large audience without the expenses associated with traditional marketing channels.
  • Better Lead Conversion: Immediate follow-ups via text can capture leads at their peak interest, improving conversion rates.
  • Personalized Customer Experience: Tailored messages based on customer data create a more personalized and relevant interaction, enhancing the overall experience.
  • Scalable Communication: Text Request can handle high volumes of messages, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Improved Team Coordination: Internal messaging features help teams stay connected and coordinated, ensuring seamless operations and better service delivery.
  • Data-Driven Insights: Analytics and reporting tools provide valuable insights into customer behavior and campaign performance, enabling data-driven decision-making.
  • Compliance and Security: Text Request ensures compliance with industry regulations and provides secure communication channels, protecting customer data and business integrity.
  • Enhanced Marketing Campaigns: Text messaging can be integrated into marketing strategies to promote products, services, and special offers effectively.
  • Convenient Customer Feedback: Collecting feedback via text is quick and easy for customers, providing businesses with actionable insights to improve their offerings.
  • Seamless Integration: Text Request integrates with various CRM and business tools, ensuring a cohesive workflow and maximizing the utility of existing systems.
  • 24/7 Availability: Automated responses and scheduled messages ensure that customer communication can continue even outside of regular business hours.

Industry Expertise

Text Request is particularly well-suited for businesses that need to engage with customers and employees through text messaging, especially those in service-oriented industries like hospitality, maid services, and moving companies. It's also beneficial for businesses that rely on appointment scheduling, lead generation, and customer service.

Synopsis of User Ratings and Reviews

Based on an aggregate of Text Request reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Improved Customer Service: Customers can get quick answers and support via text, leading to higher satisfaction.
  • Increased Efficiency: Businesses can handle more inquiries simultaneously via text than phone calls, boosting team productivity.
  • Better Review Management: The platform makes it easy to collect customer feedback and manage online reviews, which can improve a business's online reputation.
  • Seamless Integrations: Text Request integrates with existing business software, streamlining workflows and reducing manual effort.

Cons

  • Limited Media Support: While Text Request excels at text-based communication, it may lack comprehensive support for multimedia messaging like images or videos, potentially hindering engaging marketing campaigns.
  • Potential Cost Factor: Depending on the chosen subscription plan and volume of messages, Text Request's pricing could pose a barrier for smaller businesses or those with tight budgets.
  • Reliance on Text Message Marketing: Over-reliance on text messaging as the primary communication channel might alienate customers who prefer alternative communication methods.

Researcher's Summary:

Can I text you a summary of Text Request reviews? Text Request's business text messaging software garners largely favorable feedback from users, who praise its user-friendliness and positive impact on customer engagement and operational streamlining. Users appreciate features like SMS chat for customer interactions, bulk messaging capabilities, and seamless integration with existing software. The platform is particularly commended for its value in customer service and appointment scheduling, with many businesses adopting it to transition from traditional phone calls, resulting in time savings and enhanced customer experiences.

Users highlight Text Request's intuitive design and robust features as major strengths, drawing comparisons to platforms like Zipwhip, with many finding Text Request to be a superior alternative. The software's ease of implementation and use, along with its comprehensive functionality, make it a popular choice. However, some users point out the absence of a desktop application or a dedicated mobile app as potential drawbacks. One user mentioned a temporary malfunction, but the issue was resolved swiftly by Text Request, minimizing disruption.

Text Request's Chrome extension receives accolades for its ability to streamline workflows and enhance productivity. Users value the convenience of sending and receiving texts directly from their web browsers, eliminating the need to switch between devices or applications. This feature is particularly beneficial for businesses that heavily rely on text communication. Text Request appears best suited for businesses of all sizes seeking to elevate their customer interactions and streamline operations through efficient text messaging. Its user-friendly interface, robust features, and seamless integrations make it a valuable tool for managing customer service, scheduling appointments, and sending timely reminders, ultimately enhancing customer satisfaction and operational efficiency.

Key Features

Notable Text Request features include:

  • Two-Way Messaging: Engage in real-time conversations with customers, allowing for immediate responses and interactive communication.
  • Group Messaging: Send messages to multiple recipients simultaneously, ideal for announcements or updates to a large audience.
  • Scheduled Messages: Plan and automate your text messages to be sent at a future date and time, ensuring timely communication without manual intervention.
  • Text-to-Pay: Facilitate secure payments directly through text messages, streamlining the transaction process for both businesses and customers.
  • Customizable Templates: Create and save message templates for frequently sent texts, enhancing efficiency and consistency in communication.
  • Contact Management: Organize and manage your contacts with ease, including importing and exporting contact lists for seamless integration.
  • Analytics and Reporting: Access detailed reports and analytics on message performance, helping you measure engagement and optimize your strategy.
  • Keyword Responses: Set up automated responses based on specific keywords, providing instant information or directing customers to the appropriate resources.
  • API Integration: Integrate Text Request with your existing systems and applications through robust API support, ensuring a cohesive workflow.
  • Multi-User Access: Allow multiple team members to access and manage the messaging platform, with customizable permissions and roles.
  • Message Archiving: Store and retrieve past messages easily, ensuring compliance and maintaining a record of all communications.
  • Opt-Out Management: Automatically handle opt-out requests to maintain compliance with regulations and respect customer preferences.
  • Mobile App: Access and manage your text messaging platform on the go with a dedicated mobile app, ensuring flexibility and convenience.
  • Click-to-Text: Enable customers to initiate text conversations directly from your website or email, enhancing accessibility and engagement.
  • Custom Signatures: Add personalized signatures to your messages, reinforcing your brand identity and professionalism.
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