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#10

Heymarket is ranked #10 on the top 10 SMS Marketing Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

Heymarket Pricing

Based on our most recent analysis, Heymarket pricing starts at $19 (Per User, Monthly).

Price
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Starting From
$19
Pricing Model
Per User, Monthly
Free Trial
Yes, Request for Free

Training Resources

Heymarket is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Heymarket:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Heymarket Benefits and Insights

Why use Heymarket?

Key differentiators & advantages of Heymarket

  • Improved Customer Engagement: Heymarket allows businesses to communicate with customers through text messaging, which often results in higher response rates compared to emails or phone calls.
  • Streamlined Team Collaboration: Team members can share and manage customer conversations in a single platform, ensuring everyone stays informed and can contribute effectively.
  • Enhanced Productivity: Automated responses and templates save time, allowing employees to focus on more complex tasks rather than repetitive communication.
  • Better Customer Experience: Personalized messages and timely responses help build stronger relationships with customers, leading to increased satisfaction and loyalty.
  • Centralized Communication: All customer interactions are stored in one place, making it easy to track conversations and retrieve information when needed.
  • Compliance and Security: Heymarket ensures that all communications are secure and compliant with industry regulations, protecting both the business and its customers.
  • Scalability: The platform can grow with your business, accommodating an increasing volume of messages and users without compromising performance.
  • Data-Driven Insights: Analytics and reporting features provide valuable insights into communication patterns and customer behavior, helping businesses make informed decisions.
  • Cost Efficiency: By reducing the need for multiple communication tools and streamlining processes, Heymarket can help lower operational costs.
  • Integration Capabilities: Heymarket integrates with various CRM systems and other business tools, ensuring seamless workflows and data consistency across platforms.

Industry Expertise

Heymarket is best suited for businesses that need a secure and reliable way to communicate with customers and employees through text messaging. It's particularly useful for teams focused on customer success, marketing, sales, and operations, as it offers features like shared inboxes, scheduled texts, auto-replies, and drip campaigns.

Synopsis of User Ratings and Reviews

Based on an aggregate of Heymarket reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: Users praise Heymarket for its intuitive design and user-friendly interface, making it simple for teams to adapt and start texting immediately.
  • Effective for Customer Service: Heymarket enables businesses to answer customer questions promptly via text, eliminating phone tag and improving service quality.
  • Great Team Collaboration: Shared inboxes within Heymarket allow teams to collaborate seamlessly on customer messages, ensuring everyone is in the loop and responses are efficient.
  • Useful Templates: The platform's templates, particularly for standardized messaging, help maintain consistency and save time, even with multiple users.

Cons

  • Cost: Heymarket's pricing structure, starting at $19 per user per month for the standard plan, can be expensive for some businesses, especially those with a large team or needing more than the basic two users.
  • Limited Features: Some users have reported that Heymarket lacks advanced features, such as automated campaigns, that are offered by competitors. This can be a drawback for businesses that rely on automation to streamline their marketing efforts.
  • Group Texting Issues: Users have experienced difficulties with Heymarket's group texting feature, citing issues with list creation and occasional failures in message delivery. This can be a significant problem for businesses that rely on group messaging to communicate with multiple customers or team members simultaneously.
  • SMS Functionality: While Heymarket supports SMS, there are limitations to its functionality. For instance, the platform lacks real-time delivery and read receipts, making it difficult to track message status and ensure customer engagement.

Researcher's Summary:

Is Heymarket all that and a bag of chips when it comes to business texting? User reviews from the past year paint a somewhat mixed picture, like a farmers market where some stalls are bursting with fresh produce while others leave you wanting more. Heymarket shines brightest in its user-friendliness and integration capabilities. Users rave about how easy it is to send personalized messages, even for those who aren't tech-savvy, comparing it to texting friends and family. Its seamless integration with popular CRM systems like Salesforce and HubSpot is also a major plus, allowing businesses to manage their customer interactions efficiently. However, like an overcrowded market stall, Heymarket's pricing and feature limitations leave some users feeling shortchanged. Several reviewers point out the high cost, especially for growing teams, and the limited user count per plan as significant drawbacks. While Heymarket excels at basic texting, some users find its lack of advanced features like real-time message delivery tracking and automated campaigns a deal-breaker, especially compared to competitors offering more bang for your buck.

Overall, Heymarket is best suited for small businesses or teams who prioritize ease of use and CRM integration for basic texting needs and aren't as concerned about advanced features or budget constraints. It's like a charming local market – perfect for a quick grocery run, but you might need to look elsewhere for specialty items or bulk discounts.

Key Features

Notable Heymarket features include:

  • Shared Inboxes: Collaborate with your team by managing customer conversations from a single, shared inbox.
  • Message Templates: Save time with pre-written responses that can be quickly customized and sent to customers.
  • Scheduled Messages: Plan and schedule messages to be sent at optimal times, ensuring timely communication.
  • Contact Management: Organize and segment your contacts for targeted messaging and better customer relationship management.
  • Automated Workflows: Streamline repetitive tasks with automation, such as sending follow-up messages or reminders.
  • Two-Way Messaging: Engage in real-time, two-way conversations with customers, enhancing interaction and support.
  • Analytics and Reporting: Gain insights into your messaging performance with detailed analytics and reports.
  • Integrations: Connect Heymarket with other business tools like CRM systems, email platforms, and more for seamless operations.
  • Custom Fields: Personalize your messages by adding custom fields to store specific customer information.
  • Mobile App: Stay connected on the go with Heymarket’s mobile app, available for both iOS and Android devices.
  • Opt-Out Management: Ensure compliance and respect customer preferences with easy opt-out options.
  • Message Tracking: Monitor message delivery and read receipts to stay informed about customer engagement.
  • Team Assignments: Assign conversations to specific team members for better accountability and follow-up.
  • Rich Media Support: Send and receive images, videos, and other multimedia to enhance your communication.
  • Security and Compliance: Protect your data with robust security measures and ensure compliance with industry regulations.
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