EZ Texting Reviews & Pricing

Is EZ Texting really as easy as pie to use, or does it leave users feeling texted out? User reviews from the past year paint a somewhat complicated picture of this SMS marketing platform. While many appreciate its user-friendly design and robust features, some have pointed out areas where EZ Texting could improve. On the plus side, users consistently praise the platform's intuitive interface, making it a breeze to navigate even for beginners. The availability of pre-designed templates and personalization options is another major win, allowing businesses to effortlessly craft engaging messages. However, the platform's pricing structure has left some users feeling a bit short-changed. Several reviewers have cited the higher per-text rates as a drawback, particularly for businesses with high texting volumes. Additionally, while EZ Texting boasts a wide array of integrations, some users have found the reliance on Zapier for certain integrations to be a bit of a hurdle, especially for those who aren't tech-savvy.

One of EZ Texting's standout features is its comprehensive analytics dashboard, which provides valuable insights into campaign performance. Users highlight the ability to track key metrics like open rates and click-through rates, allowing them to fine-tune their strategies for better results. This data-driven approach is essential for businesses looking to maximize their SMS marketing ROI. However, customer service is an area where EZ Texting seems to have dropped the ball, according to some users. While many commend the knowledgeable and helpful representatives, there have been consistent reports of delayed response times and difficulties in resolving specific account issues. This inconsistency in customer support can be a cause for concern, especially for businesses that rely heavily on prompt assistance.

Overall, EZ Texting is best suited for businesses that prioritize ease of use and a wide range of features, even if it comes at a slightly higher cost. Its intuitive interface, coupled with its robust analytics and automation capabilities, makes it a solid choice for businesses looking to streamline their SMS marketing efforts. However, businesses operating on a tight budget or requiring swift customer support might want to explore alternative options before committing to EZ Texting.