Outreach Reviews & Pricing

by Outreach | Founded 2014, Seattle, WA

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Categories:

Sales Acceleration Software
Sales Enablement Software
...

What is Outreach?

Industry Specialties: Serves all industries.

Outreach.io is a sophisticated sales engagement platform designed to streamline and optimize sales processes. It automates and manages tasks such as email sequencing, call scheduling, and follow-ups, allowing sales teams to focus on closing deals. This software is particularly well-suited for sales-driven organizations across various industries, including technology, finance, and healthcare, where efficient communication and customer relationship management are crucial.

One of the standout benefits of Outreach.io is its ability to integrate seamlessly with CRM systems, providing a unified view of customer interactions. Its powerful analytics and reporting features enable users to track performance metrics and refine their sales strategies. Additionally, the platform's AI-driven insights help predict customer behavior and suggest the best actions to take, enhancing overall productivity.

Compared to similar products, Outreach.io is often praised for its user-friendly interface and robust functionality. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored quote based on their unique requirements.

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User Sentiment i

Based on 280 reviews:

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#6

Outreach is ranked #6 on the top 10 Sales Acceleration Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Outreach Pricing

Based on our most recent analysis, Outreach pricing starts at $19 (Monthly, Usage-Based).

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Starting From: $19
Pricing Model: Monthly, Usage-Based
Free Trial: No

Training Resources

Outreach is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Outreach:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Outreach Benefits and Insights

Why use Outreach?

Key differentiators & advantages of Outreach

Increased Productivity: Automate repetitive tasks such as email follow-ups and meeting scheduling, allowing sales teams to focus on high-value activities.
Enhanced Customer Engagement: Utilize personalized communication strategies to build stronger relationships with prospects and customers, leading to higher conversion rates.
Data-Driven Insights: Leverage analytics to gain actionable insights into sales performance, enabling more informed decision-making and strategy adjustments.
Streamlined Workflow: Integrate seamlessly with CRM systems like Salesforce, ensuring that all sales activities are synchronized and easily accessible.
Improved Sales Forecasting: Use predictive analytics to forecast sales trends and outcomes more accurately, helping to set realistic targets and expectations.
Consistent Messaging: Ensure that all team members are using approved templates and scripts, maintaining brand consistency across all communications.
Enhanced Collaboration: Facilitate better teamwork through shared access to communication histories and customer data, improving coordination and strategy alignment.
Scalable Processes: Easily scale sales operations by replicating successful engagement strategies across different teams and regions.
Reduced Response Time: Automate initial outreach and follow-up processes, significantly reducing the time it takes to respond to leads and inquiries.
Comprehensive Reporting: Generate detailed reports on various metrics such as email open rates, call outcomes, and meeting success rates to continuously refine sales tactics.

Industry Expertise

Outreach.io is a powerful sales engagement platform best suited for medium to large businesses with a significant sales budget. It's particularly beneficial for sales development representatives, closing reps, and customer success managers who can leverage its automation, AI, and machine learning capabilities to streamline their workflows and improve efficiency.

Outreach Reviews

Average customer reviews & user sentiment summary for Outreach:

280 reviews

88%

of users would recommend this product

Outreach has a 'great' User Satisfaction Rating of 88% when considering 280 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Outreach reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Centralized Sales Engagement: Outreach.io excels at consolidating sales engagement efforts by providing tools for managing email, phone, social media outreach, and more, all within a single platform.
Seamless CRM Integration: The platform seamlessly integrates with popular CRM systems like Salesforce, ensuring data consistency and streamlined workflows between sales and marketing efforts.
Intuitive User Experience: Users praise Outreach.io for its user-friendly interface, which features detailed analytics dashboards and customizable prospect journey mapping, making it easy to navigate and leverage its capabilities.
Automated Sales Outreach: Outreach.io empowers sales teams to automate repetitive tasks such as email sequences, follow-ups, and task management, freeing up time for more strategic selling activities.

Cons

Cost: Outreach.io can be expensive, especially for smaller businesses or teams with limited budgets.
Customer Support: Some users have reported mixed experiences with customer service, including inflexibility regarding contract terms and support responsiveness.
Complexity: New users may face a steep learning curve due to the platform's extensive features and setup process, especially when integrating with other systems like Salesforce.
Contract Issues: Some users have expressed dissatisfaction with contract terms, such as the 30-day advance cancellation policy to avoid automatic renewal.

Researcher's Summary:

How do you outreach and seize the day with Outreach.io? User reviews from the past year paint a vibrant picture of this sales engagement platform, highlighting its robust features and user-friendly design as key strengths. Users rave about the comprehensive functionalities, such as email sequencing and task automation, which streamline workflow efficiency and supercharge sales outreach. The platform's intuitive interface, a breath of fresh air for sales teams, simplifies complex tasks and makes managing prospect engagement a breeze. Outreach.io truly shines in its ability to integrate seamlessly with popular tools like Salesforce, Gmail, and LinkedIn Sales Navigator, a game-changer for sales professionals seeking a unified workflow.

However, no masterpiece is without its imperfections. Some users find the initial setup process, particularly when integrating with Salesforce, to be a bit of a headache. The platform's pricing structure also raises eyebrows, with some users deeming it a tad expensive, especially for smaller teams or those on a tight budget. Occasionally, users bump into integration hiccups, which can temporarily throw a wrench in their workflow.

Despite these minor blemishes, Outreach.io emerges as a top contender in the sales engagement arena, best suited for sales teams, big or small, looking to streamline their outreach efforts, automate repetitive tasks, and close deals with unprecedented efficiency. Its comprehensive features, user-friendly interface, and seamless integrations make it a powerful ally for modern sales professionals. However, potential users should factor in the initial setup time and cost implications before taking the plunge.

Key Features

Notable Outreach.io features include:

Automated Sequences: Create and manage multi-channel communication sequences to engage prospects at scale.
Advanced Analytics: Gain insights into sales activities and outcomes with detailed reporting and dashboards.
CRM Integration: Seamlessly integrate with popular CRM systems like Salesforce and Microsoft Dynamics to ensure data consistency.
Task Management: Organize and prioritize daily tasks with a built-in task manager that syncs with your calendar.
Email Tracking: Monitor email opens, clicks, and replies to gauge engagement and optimize follow-up strategies.
Call Recording: Record and analyze sales calls to improve communication techniques and training.
Personalization at Scale: Use dynamic fields and templates to personalize outreach without sacrificing efficiency.
Sales Intelligence: Leverage AI-driven insights to identify the best times to contact prospects and tailor messaging.
Multi-Channel Outreach: Engage prospects through various channels including email, phone, and social media.
Meeting Scheduler: Simplify the process of scheduling meetings with integrated calendar tools and automated reminders.
Team Collaboration: Share templates, sequences, and best practices across your sales team to ensure consistency and effectiveness.
Custom Reporting: Build custom reports to track specific metrics and KPIs relevant to your sales strategy.
Lead Scoring: Automatically score leads based on engagement and interaction to prioritize follow-ups.
Mobile App: Access Outreach.io features on-the-go with a mobile app designed for sales professionals.
Compliance Tools: Ensure adherence to regulations like GDPR with built-in compliance features.
Content Management: Store and manage sales content such as email templates, call scripts, and documents in one place.
Real-Time Notifications: Receive instant alerts for important events like email opens or meeting confirmations.
Integration with Sales Tools: Connect with other sales tools like LinkedIn Sales Navigator and Zoom for a streamlined workflow.
Customizable Workflows: Tailor workflows to match your sales process and improve efficiency.
Performance Benchmarking: Compare your team's performance against industry standards to identify areas for improvement.