Gong Reviews & Pricing

by Gong.io | Founded 2015, Palo Alto, CA

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Overview Pricing Benefits Reviews Features

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What is Gong?

Industry Specialties: Serves all industries

Gong is a revenue intelligence solution that helps capture customer interactions across web, calls, emails and other communication methods. It facilitates better decision-making for revenue strategy by offering real-time insights and analytics based on sales conversions. Its other major attributes include deal intelligence, integrations, people intelligence, field sales and market intelligence.

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User Sentiment

Based on 3770 reviews:

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Gong Pricing

Based on our most recent analysis, Gong pricing starts at $1,600 (Per User, Annually).

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Starting From: $1,600
Pricing Model: Per User, Annually
Free Trial: Yes, Request for Free

Training Resources

Gong is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Gong:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Gong Benefits and Insights

Why use Gong?

Key differentiators & advantages of Gong

Enhance Security: Combine enterprise-grade features such as GDPR, application security, a data center and network security, and more with comprehensive audits of applications, networks and systems to protect customer data.
Increase Transparency: Drive efficient decision-making across business through deal, market and people intelligence and get unprecedented visibility of customer desires.
Recover Losses: Bring together all the interactions across deals in a single view and quickly understand pipeline health to prevent sales from going south.
Develop Skills: Take advantage of all the coaching opportunities by getting full visibility into sales behaviors and deal-closing skills. Train new hires and access sales readiness, while reducing burden on internal employees.

Industry Expertise

Gong's industry expertise lies primarily in the realm of sales and customer service, where its capabilities in conversation intelligence and analytics shine. It is best suited for organizations looking to enhance their sales strategies and improve customer interactions. By leveraging AI to analyze communication data, Gong provides valuable insights for sales teams, making it an ideal tool for businesses aiming to optimize their sales processes and boost performance. Its focus on improving sales outcomes through data-driven insights makes it particularly valuable for companies in competitive markets seeking to gain an edge.

Gong Reviews

Average customer reviews & user sentiment summary for Gong:

3770 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Gong reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: 94.44% of customers say that it's easy to use and offers an intuitive platform.
Integrations: About 75% of users are really happy with the product’s ability to integrate with existing and new applications.
Customer Service: According to 100% of users, the product’s customer service is reliable and capable of resolving issues quickly.
Learning and Development: According to 100% of reviewers, the tool facilitates new employee onboarding with a comprehensive summary of experiences and call recordings of managers and existing employees. The automatic note-taking function helps employees stay focused on the call and not on taking notes on the side.

Cons

Functionality: According to 63.64% of users, some call coaching and analytics capabilities are unavailable in the product’s mobile app. Customers also do not like the way calls are displayed and find it difficult to navigate as there is no information mentioned about the incoming call.
Implementation: According to 66.67% of reviewers, the product takes a lot of time and effort to implement.

Researcher's Summary:

Gong is a contact center platform that improves agent efficiency and skill for dealing with customers. “It allows team leads and managers to help agents make sales training better and impactful. Users prefer it for a large number of factors, including robust integration capabilities, ease of use, excellent customer service and more. However, it lacks a few features that can make it more elite and comprehensive. Moreover, some users find the implementation process daunting and time-consuming.

Key Features

Deal Intelligence: See every interaction across individual deals in a single and unfiltered view to understand pipeline health and stop decreasing sales. Identify risks with the help of AI and increase close rates. Collaborate with the whole team on a deal to ensure an efficient handoff after sale. Get access to the knowledge transfer at scale and keep the entire group updated on the latest transaction.
People Intelligence: Analyze the top performer’s unique skills and capabilities and level up the entire team’s selling skills. Get real-time visibility into manager and sales rep activity and extract hard data on the team’s performances vs. industry benchmarks to provide personalized coaching to agents.
Market Intelligence: Get close to the market and buyers by capturing all interactions and delivering insights into best and worst practices. Capture the customer’s voice and words and understand what they think about the product.
Security: Keep client data private and reduce the chances of information breach with SOC2 Type II compliance that provides a third-party attestation report covering availability, security, privacy and confidentiality.
Integrations: Connect the product’s revenue intelligence platform seamlessly to the organization’s current systems.