ServiceNow GRC Reviews & Pricing

Key Features

• Policy and Compliance: Access tried and tested tools to manage lifecycles, compliance processes and corporate policies. 
  • Controls Testing: Test controls in real time to identify anomalies and streamline threat detection. 
  • Policy Lifecycle: Set up automated workflows to review and approve policies throughout their predefined lifecycles. Build a strong compliance framework and include provisions for policy exceptions. 
  • Control Mapping: Consolidate the testing framework with a map of controls governing policies and regulations. 
  • Smart Remediation: Leverage AI and machine learning to pursue the best remediation plan. 
  • Custom Workspaces: Design custom workplaces based on the user’s persona and preferences. 
• Risk Management: Monitor high-impact risks to predict any disruptions. Use the dashboard and analytics module to study risk data and trends. Automated workflows review recorded threats and assign ownership and responses based on historical data. 
  • Mobile App: Remotely track risk activities. 
  • Risk Register: Store all recorded risk, control and remediation information in a secure and centralized database. 
  • Risk Scores: Assign risk scores based on qualitative and quantitative risk analysis. Allot risk ownership based on urgency for the sake of business continuity. 
  • Assessment: Run self-assessment tests to verify the integrity and accuracy of controls and registers. 
  • Identification: Automatically identify risks and generate appropriate controls based on threat maps and questionnaires. 
  • Performance Indicators: Run regular tests to identify failing controls in advance. 
• Business Continuity: Prepare and test recovery plans for potential disruptions and disasters. 
  • Impact Analysis: Produce recovery time objectives (RTO) and recovery point objectives (RPO) with business services. Simulate different disasters to compute optimal recovery periods. 
  • Continuity Planning: Ensure protection and recovery of company personnel and assets in the event of a disaster. 
  • Crisis Management: Carefully execute business continuity plans and track progress during a crisis. 
  • Gap Identification: Map the configuration management database (CMDB) to identify gaps in recovery plans. 
• Vendor Risk: Get greater visibility over third-party risks with regular assessments, transparent reports, tested remediation and IRM integration. Set up automated correction plans for specific risk areas like bankruptcy, security and delivery. 
  • Vendor Manager Workspace: Use a single portal to access all third-party risk and performance information. Store vendor data in a centrally accessible portfolio secured with a single sign-on (SSO) authentication. 
  • Risk Scores: Assess and assign top-down and bottom-up risk scores for all external vendors. 
  • Tier Management: Categorize vendors in appropriate tiers to assign questionnaires and frequency of assessments. 
  • Monitoring Framework: Cross-check ratings and scores from content providers against the platform’s assessment data. 
  • Assessment Management: Access best-practice online assessments for faster and more accurate results. 
• Operational Risk: Monitor risks and controls across the system with flexible data and assessments. Use AI and predictive analytics to create and assign remediation strategies to issues. 
  • Analytics: Analyze risk events to drill deeper into risk posture, hierarchy and exposure. 
  • Assessment: Run risk assessments on any group, including location, regulation, inherent and residual risk, and auditable unit. Review the effectiveness of mitigation controls. 
  • Control Assurance: Create and store control test plans in a centralized repository. Test the effectiveness of controls against various crisis scenarios. 
  • Monitoring: Monitor risk and control indicator data across the platform and automatically alert concerned personnel about anomalies. 
  • Incident and Loss Capture: Record granular details about incidents, recorded vulnerabilities and near misses, including monetary loss and root cause. 
• Continuous Monitoring: Use a system security plan to monitor the risk management framework (RMF) for emerging risks and compliance violations. Automatically mitigate common categories of threats with baseline controls. 
  • Asset Identification: Leverage CMDB to identify and manage assets in real time. 
  • Dashboard: Get a live feed of vulnerabilities, security incidents, milestones, configuration failures and action plans directly in the dashboard. 
  • POA&M Management: Set up a clear plan of action and milestones for responding to ineffective and failing controls. 
• Privacy Management: Track privacy risk across multiple business domains to comply with global privacy regulations. Monitor the framework continuously to identify violations faster than the point-in-time approach. 
  • Framework: Centrally access a database of personal information and existing rules. Import new regulations into a common taxonomy for simpler adoption. 
  • Response-Triggered Actions: Set up trigger-based assessment responses to apply controls, tag personal information and update processing records. 
  • Activity Identification: Track processing activities with a record of processing activity (ROPA) or automatically detect changes. 
  • Policy Management: Create a self-sustaining review and approval process for active policies throughout their lifecycle. Factor in a room for exceptions depending on the compliance posture. 
  • Assessments: Assess how the company collects, stores and shares personal information. 
• Integrations: Access low-code information and use automation to simplify the integration process. Supports custom integrations through REST, SOAP, JSON, JDBC and more. 

Limitations

•  Limited template choices. 
•  The reporting feature lacks customizability. 
•  The platform has a steep learning curve. 

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