RSA Archer Reviews & Pricing

by EMC (RSA Aveksa) | Founded 2002, Palo Alto, CA

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What is RSA Archer?

Industry Specialties: Serves all industries

RSA Archer provides enterprise solutions to manage governance, policies, deficiencies, risk and compliance. Its interface allows even entry-level users to integrate external technologies , explore a broad range of functions, automate business processes, streamline critical workflows and configure the interface for better data visualization, reporting and analytics. Organizations can automate task ownerships, escalate essential issues and control user access at various escalating levels.

Supports on-premise deployment or a SaaS model with localized multilingual support for global use. It provides seamless data integration for collaboration across different teams and environments.

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User Sentiment

Based on 143 reviews:

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RSA Archer Pricing

Based on our most recent analysis, RSA Archer pricing starts at $14,000 (Annually).

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Starting From: $14,000
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

RSA Archer is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for RSA Archer:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

RSA Archer Benefits and Insights

Why use RSA Archer?

Key differentiators & advantages of RSA Archer

360-Degree Risk View: Secure points of vulnerability with a loaded risk management strategy that incorporates environmental social and governance (ESG) initiatives and covers all business areas.
Flexible Analysis: Readily customize the platform to focus on specific risk areas and adapt to changing needs.
Common Risk Language: Improve visibility, collaboration and efficiency across risk management departments with a common risk language.
Build Resilience: Look past recovery options and invest in business resilience with integrated continuity and disaster recovery procedures.
Real-time Tracking: Track identified risks, remediation measures and workflows directly from the dashboard with data visualization.

Industry Expertise

Designed for all industries with expertise in financial services, banking, insurance, government administration, healthcare, telecommunications, retail and IT.

RSA Archer Reviews

Average customer reviews & user sentiment summary for RSA Archer:

143 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of RSA Archer reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Centralized Risk Management: Provides a single platform to manage various types of risks, including IT, operational, third-party, and compliance risks, offering a holistic view of an organization's risk landscape.
Flexibility and Customization: Caters to diverse risk management needs with its flexible framework and customizable features, allowing organizations to tailor the platform to their specific requirements and workflows.
Advanced Reporting and Analytics: Offers robust reporting and analytics capabilities, enabling organizations to gain insights into their risk data, identify trends, and make data-driven decisions to mitigate risks effectively.
Compliance Management: Supports compliance with various industry regulations and standards by providing tools for managing policies, controls, and assessments, helping organizations meet their compliance obligations.
Integration Capabilities: Integrates with other business systems and applications, such as GRC platforms, vulnerability scanners, and threat intelligence feeds, to streamline risk management processes and improve data accuracy.

Cons

Usability Challenges: Users frequently mention a steep learning curve due to the platform's complexity and lack of intuitive design, leading to frustration and decreased efficiency. Archer's interface can feel clunky and outdated, hindering user adoption and requiring extensive training for new team members.
Reporting Limitations: Generating reports can be cumbersome and time-consuming, often requiring manual data manipulation or custom scripting. While Archer offers reporting capabilities, they may not meet the specific needs of all organizations, leading to reliance on external tools or workarounds.
Customization Complexities: Tailoring Archer to specific workflows and requirements can be challenging and may necessitate specialized technical expertise. The platform's flexibility can be a double-edged sword, as extensive customization can introduce complexity and increase maintenance overhead.
Performance Concerns: Some users report performance issues, particularly with large data sets or complex configurations, leading to slow response times and decreased productivity. As the volume of data and users grows, Archer's performance may become a bottleneck for risk management operations.

Researcher's Summary:

RSA Archer is frequently lauded for its comprehensive approach to risk management. It provides a centralized platform where organizations can identify, assess, and mitigate risks across various domains, including IT, finance, and operations. Users appreciate the ability to consolidate risk information from different sources, creating a holistic view of their risk landscape. This comprehensive approach is particularly valuable for organizations with complex risk profiles or those operating in highly regulated industries. Additionally, RSA Archer's scalability allows it to adapt to the needs of organizations of all sizes, making it a versatile solution for growing businesses.

However, some users note that RSA Archer's extensive features can lead to a steeper learning curve compared to simpler risk management tools. Implementing and customizing the platform may require dedicated resources and expertise. While RSA Archer offers robust capabilities, its strength can also be its weakness for organizations seeking a more straightforward solution. Despite this, RSA Archer remains a top choice for organizations that prioritize a comprehensive and scalable risk management approach. Its ability to provide a centralized view of risk, automate workflows, and facilitate compliance makes it well-suited for businesses seeking to mature their risk management programs and navigate the complexities of today's ever-evolving risk landscape.

Key Features

Application Builder: Build custom applications via simple point-and-click setup. Streamline workflows, implement controls, automate operations, run reports and do more, according to the organization’s methodologies and business objectives.
Dashboard and Reports: Customize the dashboard interface and run reports with preconfigured templates. Use keyword search to review risk and compliance ratings.
Business Workflow: Automatically manage tasks, reviews, approvals and statuses. Create custom workflows to assign tasks based on the administration’s obligation, prioritization and escalation policies. Use the advanced workflow engine to define processes as flowcharts.
Role-Based Controls: Implementing role-based controls to limit access to application, system, record and field data.
Integration: Integrate with various third-party applications to manage governance, risk and compliance from within the same platform. The Archer GRC Community provides access to multiple pre-configured applications and integrations.
Data Visualization: Run reports to find hidden connections between risks and incidents. Visualize relationships to predict future risks and make data-driven decisions.
Global Support: Process multiple languages with double-byte character support. Deploy the platform in numerous regions and languages.

Limitations

At the time of this review, these are the limitations according to user feedback:

Difficult to customize the platform.
The UI is a bit dated.

Suite Support

Visit the RSA University for access to educational resources, FAQs, certificates and login-related help. Additionally, the vendor provides three tiers of support coverage available throughout the product life cycle. Submit a support request via the case management portal. Telephone support is available throughout the year for customers with enhanced support. Regular business hours are 8 a.m. to 5 p.m. local time, Monday to Friday.

Email: Not specified.

Phone: (800) 995-5095 (toll free).

Training: The training portal provides online and on-demand training via self-paced e-learning or instructor-led virtual classrooms.

Tickets: Visit the case management portal to submit a support ticket, categorized by severity of the issue.