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#6

Resolver is ranked #6 in the ERM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Resolver Pricing

Based on our most recent analysis, Resolver pricing starts at $10,000 (Annually).

Price
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Starting From
$10,000
Pricing Model
Annually
Free Trial
No

Training Resources

Resolver is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Resolver:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Resolver Benefits and Insights

Why use Resolver?

Key differentiators & advantages of Resolver

  • Readily Available Support: Always have help on hand during implementation, setup and day-to-day use. 
  • Centralized Control Panel: Access all compliance processes, internal controls, risk data and task information from one centrally accessible location. 
  • Native Scalability: Adapt to any situation depending on the business and industry requirements with customizable reporting and UI. 
  • Advanced Visualization: Export risk data to third-party BI tools for data visualization when required. 
  • 24/7 Access to Submissions: Automatically records all submissions for future reference. 

Industry Expertise

Designed for all industries, including aviation, banking, telecommunications, food and beverage, and more.

Resolver Reviews

Average customer reviews & user sentiment summary for Resolver:

User satisfaction level icon: great

15 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Resolver reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Functionality: The solution offers multiple features for governance, risk and compliance management, according to 88% of users who reviewed this aspect.
  • Ease of Use: According to 72% of users reviewing this element, the platform’s intuitive UI and customizability make it easy to use.
  • Speed and Performance: 67% of users who mentioned the platform’s performance said it’s fast and reliable.
  • Reporting: Regarding this feature, 75% of reviewers expressed satisfaction with flexible and highly customizable reports.
  • Service and Support: 89% of users who reviewed the customer support said it’s friendly and useful with great incident management skills.

Cons

  • Integrations: The platform needs wider and better integration options, according to 100% of users who reviewed this aspect.
  • Implementation and Setup: All the users who mentioned this element said the implementation process is time-consuming.

Researcher's Summary:

Resolver provides enterprise risk management, incident management, and security and investigation modules in a stable and easy-to-use package. It offers a high degree of flexibility and customizability to ensure seamless scaling with changes and requirements. The ability to create custom reports further adds to its price to performance value. However, the platform’s lengthy implementation process can negatively impact time to market.

All things considered, Resolver offers excellent functionalities for this price range as long as you don’t have to compromise on integration options important to your business.

Key Features

Corporate Security

  • Incident Management: Simplify the organization’s incident reporting process. Automate incident remediation with artificial intelligence. Track root causes, location, trends and charts to prevent future occurrences. 
    • Intelligent Triage: Leverage artificial intelligence algorithms to tag corporate incidents and prioritize remediation. 
    • Customization: Create, customize and define data fields, forms and workflows in a low-code environment. 
    • Geo-Mapping: Track specific elements within incident reports to create a geo-map and visualize possible connections and associations. 
    • Data Warehouse, Analytics & Reporting: Run reports on investigative efficiency, incident volumes, high-risk assets and more. Analyze the organization’s data to generate predictive models. 
  • Investigation Management: Drill down into investigation reports to link evidence, narratives, losses, incident properties, persons of interest, logs, attachments, recoveries and more. Get a holistic view of the organization’s security risks. 
    • Integrate with Incident Management: Interact directly with the incident management module to supply context for investigations. 
    • Automation: Streamline the investigation process with custom workflows. Automate incident reporting, investigation, approval and triage. 
    • Data Collection: Provide context to investigations with incident-specific data on locations, assets, individuals and more. Collect evidence with an unbroken chain of custody. 
    • Investigation Insights: Get detailed insights on performance metrics including unresolved investigations, expenses, time per investigation and more. Improve future investigations with reports on failed controls and gaps in remediation. 
    • Management and Resolution: Find connections between related incidents with forensic data analysis. Group related incidents and investigations together to streamline case management. 
  • Risk Management: Optimize enterprise security risk management with integrated incident reporting capabilities. Perform audits securely and analyze audit scores. Prepare effective security policies and automate submission, approval and remediation processes. 
    • Location-Based Asset Planning: Prepare custom controls and security measures tailored to protect critical assets present in different locations. 
    • Track Assets & Risks: Create an inventory, track actual and perceived values and identify critical assets. Maintain a real-time risk register with incident metrics and live KPIs to predict future risks. 
    • Manage Corrective Actions: Monitor issues from identification to remediation, all from the same platform. 
    • Risk Prioritization: Maximize return on investment with automated risk prioritization. 
    • Data Storage: Create and keep track of all security incidents in a central database. 
Information Security

  • Risk Management and Compliance: Safeguard the organization’s IT infrastructure and assets with continuous threat detection. Automate vulnerability detection and review policy and compliance standards. 
    • End-to-End Security: Continuously assess risk and compliance postures to provide a comprehensive view of security status. Benchmark remediation measures against industry standards to identify weak spots. 
    • Reporting: Stay ahead of the curve with reports on risk and certification trends. Roll the calendar back to specific dates and generate deeper insights. 
    • Risk Automation: Automatically alert risk and control owners, end users and auditors about pending tasks and deadlines. Test controls once and compare effectiveness on multiple frameworks. 
    • Compliance Updates: Maintain compliance with SOC 2, ISO 27001, ISO 27002, ISO 9001, NIST CSF, PCI DSS, FedRAMP, COBIT 5, HIPAA, CCPA, PIPEDA, NIST Privacy and other frameworks with regular security updates. 
Governance, Risk and Compliance

  • Risk Management: Always stay on top of security risks with integrated risk assessment, mitigation and reporting modules. Directly interact with incident management to build a complete risk register. 
    • Integrate Risk Data: Consolidate operational and enterprise risk data under a single platform. Maintain an up-to-date register of risk controls and remediation responses. Manage risk assessment tasks and reminders across multiple business units and domains. 
    • Intuitive Interface: Use the platform’s intuitive interface to capture and evaluate risk data using embedded step-by-step guidance. 
    • Standardization and Automation: Risk and control owners can create custom workflows with the orchestration engine. Set up reminders about overdue tasks and deadlines. 
    • Reporting: Run reports on risk data governance and compliance framework directly from the dashboard. Get regular updates on historical data and BI connector trends to make data-driven business decisions. 
    • Continuous Assessment: Survey key risk and performance indicators in real time. Leverage active data warehousing to set up trigger-based risk remediation tasks. 
    • Risk Tolerance: Set up custom risk tolerance levels based on the organization’s objectives. Run risk assessment and remediation measures when KRIs exceed tolerance levels. 
  • Compliance Management: Build an air-tight compliance framework with automated regulatory alerts and deficiency controls. Share information continuously across different domains. 
    • Risk Assessments: Perform continuous risk assessments to understand legal and regulatory requirements. 
    • Control Library: Share and manage an integrated library of accurate controls. 
  • Vendor Risk Management: Build a reliable vendor risk management policy with integrated auditing and incident management. Automatically assess spreadsheets, review requests and emails. 
    • Vendor Identification and Requests: Submit requests for vendor approval. Prepare questionnaires for the categorization of verified vendors. 
    • Repository: Maintain a complete inventory of third-party vendors. Sort entries by certifications, associations and contact details. 
    • Engagements and Questionnaires: Evaluate the extent of vendor engagement and contribution with preconfigured questionnaires. Includes support for SIG/SIG Lite Questionnaires. 
    • Vendor Portal: Provide vendors access to the platform through a dedicated portal. Vendors can submit responses to the questionnaire through the extension. 
    • Risk Assessment: Review questionnaire responses and certifications. Evaluate all third-party risks before approving requests. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Inter-module interactions can be clunky. 
  •  Limited third-party integration options. 
  •  Exporting files to PDF format can be buggy. 
  •  Doesn’t provide a guard tour feature. 

Suite Support

The vendor’s website provides access to online resources including blogs, case studies, product tools, templates and how-to videos. The knowledge base hosts core support content, tutorials, articles, utility downloads and troubleshooting tips.

Regular support hours are 9 a.m. to 5 p.m. EST, Monday through Friday. Support hours may vary for some categories.

mail_outlineEmail: [email protected].
phonePhone: 1-877-776-2995 or 1-646-367-2086.
schoolTraining: In addition to the self-help resources listed above, the vendor provides online training via webinars and video tutorials. Participate in personalized, on-site training sessions held every quarter in Edmonton for a period of two days.
local_offerTickets: Visit the vendor’s website to submit a support ticket.
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