ScreenConnect Reviews & Pricing

by ConnectWise | Founded 1982, Tampa, Florida

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Overview Pricing Benefits Reviews Features

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What is ScreenConnect?

Industry Specialties: Serves all industries.

ScreenConnect, now known as ConnectWise Control, is a robust remote support software designed to facilitate seamless remote access and management of devices. It is particularly well-suited for IT professionals, managed service providers, and support teams across various industries such as healthcare, finance, and education. The software offers unique benefits like secure remote sessions, cross-platform compatibility, and customizable branding options. Users appreciate its powerful features, including unattended access, session recording, and comprehensive reporting tools. Compared to similar products, ScreenConnect is praised for its reliability and ease of use, providing a smooth experience for both technicians and end-users. Pricing details can vary based on specific needs and usage, so it's advisable to contact SelectHub for a tailored quote. Overall, ScreenConnect stands out for its efficiency and adaptability in delivering remote support solutions.

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ScreenConnect Pricing

Based on our most recent analysis, ScreenConnect pricing and cost details are described here:

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Starting From: $0
Pricing Model: Still gathering data
Free Trial: No

Training Resources

ScreenConnect is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ScreenConnect:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ScreenConnect Benefits and Insights

Why use ScreenConnect?

Key differentiators & advantages of ScreenConnect

Enhanced Productivity: ScreenConnect allows IT professionals to resolve issues remotely, reducing the need for on-site visits and minimizing downtime.
Cost Efficiency: By eliminating travel expenses and reducing time spent on troubleshooting, businesses can significantly cut operational costs.
Scalability: The software supports multiple sessions simultaneously, making it ideal for businesses of all sizes, from small startups to large enterprises.
Security Assurance: With robust encryption and authentication protocols, ScreenConnect ensures that remote sessions are secure and data integrity is maintained.
Cross-Platform Compatibility: It supports various operating systems, including Windows, macOS, and Linux, allowing seamless integration into diverse IT environments.
Customizability: Users can tailor the interface and functionality to meet specific business needs, enhancing user experience and operational efficiency.
Real-Time Collaboration: Multiple technicians can join a session to collaborate on complex issues, facilitating faster problem resolution.
Unattended Access: Technicians can access devices without user intervention, enabling maintenance and updates during off-hours to avoid disrupting business operations.
Comprehensive Reporting: Detailed session reports provide insights into support activities, helping businesses analyze performance and improve service delivery.
Global Reach: With internet-based connectivity, ScreenConnect allows support teams to assist clients worldwide, expanding service capabilities beyond geographical limitations.
Improved Customer Satisfaction: Faster response times and efficient problem-solving lead to higher customer satisfaction and loyalty.
Integration Capabilities: ScreenConnect can be integrated with other business tools and platforms, streamlining workflows and enhancing overall productivity.
Ease of Use: The intuitive interface ensures that both technicians and end-users can navigate the software with minimal training, reducing the learning curve.
Session Recording: The ability to record sessions provides a valuable resource for training, quality assurance, and compliance purposes.
24/7 Availability: Remote support can be provided at any time, ensuring that businesses can maintain operations without interruption.

Industry Expertise

ScreenConnect is a powerful remote support solution that is best suited for IT professionals, managed service providers (MSPs), and larger organizations with complex IT needs. It offers a comprehensive feature set and deep integrations within the ConnectWise ecosystem, making it a valuable tool for businesses that require advanced capabilities and a robust platform.

Synopsis of User Ratings and Reviews

Based on an aggregate of ScreenConnect reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Strong Security: ConnectWise ScreenConnect prioritizes security with features like AES-256 session encryption and two-factor authentication to protect sensitive information during remote sessions.
Reliable Connections: Users praise ConnectWise ScreenConnect for its fast and reliable connectivity, ensuring smooth and efficient remote support sessions with minimal lag or interruptions.
Cross-Platform Compatibility: ConnectWise ScreenConnect supports a wide range of operating systems, including Windows, Mac, Linux, iOS, and Android, allowing you to provide support to users on various devices.
User-Friendly Interface: The software is designed with an intuitive interface that is easy for both support staff and end-users to navigate, reducing the learning curve and streamlining the support process.
Comprehensive Feature Set: ConnectWise ScreenConnect offers a wide array of features, including file transfer, remote printing, session recording, and command-line interface integration, providing a comprehensive toolkit for remote support needs.

Cons

Occasional Lag: Users have reported experiencing occasional lag while using ScreenConnect, which can be disruptive during remote sessions.
Cluttered Web Interface: Some users find the web user interface to be cluttered and difficult to navigate, making it challenging to find the desired features quickly.

Researcher's Summary:

Can ScreenConnect connect with users looking for robust remote support software, or will it leave them feeling disconnected? User reviews from the last year indicate that ConnectWise ScreenConnect is a powerful remote access program that enables users to access and control a selection of devices, offer real-time support, and manage team meetings. Users praise its industry-standard security features, excellent customer support, and impressive screen-sharing tools. For example, one user stated that "ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file." Another user praised its ease of use, stating that "the interface is intuitive and user-friendly, allowing support staff and end-users to navigate the software without a steep learning curve."

However, some users find its pricing structure complex and its user interface confusing. Additionally, there have been reports of occasional lag issues. One user reported that "the ConnectWise ScreenConnect user interface is very slow and laggy. Actions made on the connected device can take seconds to appear on screen, which can be frustrating." Another user expressed their frustration with the pricing structure, stating that "the pricing perspective [of ConnectWise Control] could be like a burden to some companies to get this tool across and purchase the licenses for all users." Despite these drawbacks, ConnectWise ScreenConnect remains a popular choice for IT professionals seeking a secure and reliable remote support solution.

ConnectWise ScreenConnect is most suitable for medium to large businesses with dedicated IT teams who need a comprehensive remote support solution. Its robust features, such as unattended access, session recording, and integration with other ConnectWise products, make it a powerful tool for managing and supporting a large number of devices. However, smaller businesses or individual users may find the pricing structure prohibitive and the features overwhelming. Overall, ConnectWise ScreenConnect is a powerful and versatile remote support solution that is well-suited for businesses with the resources and technical expertise to take advantage of its full capabilities.

Key Features

Notable ScreenConnect features include:

Cross-Platform Compatibility: ScreenConnect supports Windows, macOS, Linux, iOS, and Android, allowing seamless remote support across different operating systems.
Unattended Access: Technicians can access remote computers without user intervention, enabling maintenance and troubleshooting outside of business hours.
Custom Branding: Businesses can customize the interface with their own logos and color schemes, ensuring a consistent brand experience for clients.
Session Recording: Record remote sessions for auditing, training, or quality assurance purposes, providing a detailed account of support interactions.
File Transfer: Securely transfer files between local and remote machines, facilitating the exchange of necessary documents or software updates.
Chat Functionality: Integrated chat allows technicians and users to communicate in real-time during a session, enhancing collaboration and problem-solving.
Multi-Monitor Support: View and interact with multiple monitors connected to a remote machine, providing comprehensive support for complex setups.
Robust Security: Features like AES-256 encryption, two-factor authentication, and role-based access control ensure secure remote connections.
Scalability: ScreenConnect can be scaled to support small teams or large enterprises, accommodating growth and varying support needs.
Integration Capabilities: Integrate with popular ticketing systems and other IT management tools to streamline workflows and improve efficiency.
Customizable Toolset: Technicians can tailor the toolset to include frequently used utilities, optimizing their workflow during remote sessions.
Session Management: Easily manage multiple sessions simultaneously, allowing technicians to switch between tasks without losing progress.
Reporting and Analytics: Generate detailed reports on session activity, providing insights into support operations and technician performance.
Mobile Support: Provide remote assistance to mobile devices, expanding support capabilities beyond traditional desktop environments.
Wake-on-LAN: Remotely wake up computers that are in sleep mode, ensuring access even when devices are not actively powered on.
Custom Scripts: Execute scripts on remote machines to automate repetitive tasks, saving time and reducing manual effort.
Instant Connectivity: Establish remote connections quickly with minimal setup, reducing downtime and improving response times.
Session Notes: Add notes to sessions for future reference, aiding in documentation and continuity of support.
Role-Based Permissions: Assign specific permissions to users based on their roles, ensuring appropriate access levels and maintaining security.
API Access: Utilize the API for custom integrations and automation, enhancing the functionality of ScreenConnect within your IT ecosystem.