Dameware Remote Everywhere Reviews & Pricing

by SolarWinds | Founded 1999, Tulsa, Oklahoma

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What is Dameware Remote Everywhere?

Industry Specialties: Cloud & data center platforms, IT consulting services, IT operations, Modern infrastructure, Managed IT services, End-user support, IT governance & transformation, IT self-service, Service desk, Procurement, Product lifecycle services, Software solutions

Dameware Remote Everywhere is a sophisticated remote support software designed to facilitate seamless IT assistance. It excels in providing quick and efficient remote access to devices, making it ideal for IT professionals and support teams across various industries, including healthcare, finance, and education. The software's standout features include its robust security protocols, real-time session monitoring, and comprehensive reporting capabilities. Users appreciate its intuitive interface and the ability to manage multiple sessions simultaneously, which enhances productivity. Compared to similar products, Dameware Remote Everywhere is praised for its reliability and ease of use. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored quote. This ensures that organizations can find a pricing plan that aligns with their specific needs and budget. Overall, Dameware Remote Everywhere is a versatile tool that effectively addresses the challenges of remote IT support.

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Dameware Remote Everywhere Pricing

Based on our most recent analysis, Dameware Remote Everywhere pricing and cost details are described here:

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Starting From: $0
Pricing Model: Still gathering data
Free Trial: No

Training Resources

Dameware Remote Everywhere is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Dameware Remote Everywhere:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Dameware Remote Everywhere Benefits and Insights

Why use Dameware Remote Everywhere?

Key differentiators & advantages of Dameware Remote Everywhere

Increased Efficiency: Dameware Remote Everywhere allows IT professionals to resolve issues quickly without needing to be physically present, reducing downtime and improving productivity.
Cost Savings: By minimizing the need for on-site visits, businesses can significantly cut travel expenses and allocate resources more effectively.
Enhanced Security: The software provides robust encryption and authentication protocols, ensuring that remote sessions are secure and data integrity is maintained.
Scalability: Whether managing a small team or a large enterprise, Dameware Remote Everywhere can scale to meet the needs of growing businesses, accommodating an increasing number of devices and users.
Cross-Platform Support: The ability to support multiple operating systems, including Windows, macOS, and Linux, ensures that IT teams can assist a diverse range of devices seamlessly.
Real-Time Collaboration: IT teams can collaborate in real-time during remote sessions, allowing for faster problem-solving and knowledge sharing among team members.
Improved Customer Satisfaction: Faster resolution times and the ability to address issues remotely lead to higher customer satisfaction and trust in IT services.
Comprehensive Reporting: Detailed session reports and analytics provide insights into IT operations, helping to identify trends and areas for improvement.
Customizable Alerts: IT administrators can set up alerts for specific events, ensuring they are notified of critical issues promptly and can take immediate action.
Reduced Environmental Impact: By decreasing the need for travel, businesses can lower their carbon footprint, contributing to sustainability goals.
24/7 Availability: Remote support can be provided at any time, ensuring that issues are addressed promptly, regardless of time zones or business hours.
Seamless Integration: The software integrates with existing IT infrastructure and tools, allowing for a smooth implementation without disrupting current workflows.
Custom Branding: Businesses can customize the interface to reflect their brand, providing a consistent experience for end-users and reinforcing brand identity.
Reduced Learning Curve: With an intuitive interface, IT professionals can quickly become proficient in using the software, minimizing training time and costs.
Proactive Maintenance: IT teams can perform regular maintenance tasks remotely, preventing potential issues before they escalate into major problems.

Industry Expertise

Dameware Remote Everywhere is a powerful tool designed for IT professionals and support teams who need to manage and troubleshoot devices across various operating systems. It's particularly well-suited for businesses with large IT networks that require enterprise-level features and a secure, fast remote access solution.

Synopsis of User Ratings and Reviews

Based on an aggregate of Dameware Remote Everywhere reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cross-Platform Support: Dameware Remote Everywhere (DRE) supports a wide range of operating systems, allowing IT professionals to provide support for devices regardless of platform.
Fast Connections: Users have reported that DRE enables them to establish connections to remote devices in under 8 seconds, facilitating quick troubleshooting and issue resolution.
Comprehensive Remote Support: DRE offers a full suite of tools for incident analysis, troubleshooting, and device management, empowering IT professionals to effectively address various technical issues remotely.

Cons

Cost: The pricing might not be suitable for all businesses, especially smaller ones with limited budgets.
Mobile App Issues: The mobile app, particularly for iOS, has drawbacks like instability, connection problems, and a user interface that some users find difficult to use.
Performance Hiccups: Some users have reported occasional issues with the software's performance, such as crashes or slowness.
Setup Difficulties: While generally considered easy to set up, some users have found the initial installation process to be more complex than anticipated, noting that the documentation could be clearer.
Support Response Times: Although customer support is generally well-regarded, there have been cases where users experienced delays in getting assistance.

Researcher's Summary:

Is Dameware Remote Everywhere the gold standard of remote support software, or does it miss the mark? While user reviews praise Dameware Remote Everywhere for its robust security features and intuitive interface, some users have reported experiencing crashes and inconsistencies. For example, one user reported that the software frequently crashed when accessing important information about remote devices. Users appreciate the software's speed, with connections typically established in under eight seconds, and its comprehensive features, including file transfer and video calls. However, some users find the pricing to be high, particularly given the reported performance issues.

One of the most significant advantages of Dameware Remote Everywhere is its cross-platform support, allowing IT professionals to manage Windows, Mac, and Linux systems seamlessly. The software also stands out for its strong security measures, including encryption protocols like SSL and TLS, Smart Card authentication, and multi-layered security checks. These features are essential for businesses handling sensitive data and require secure remote access solutions. Despite these strengths, the software's drawbacks, such as occasional crashes and a relatively high price point, cannot be ignored.

Overall, Dameware Remote Everywhere is best suited for businesses prioritizing robust IT support and secure network management, even with its drawbacks. Its comprehensive features, cross-platform compatibility, and strong security measures make it a valuable tool for IT professionals. However, businesses on a tight budget or those requiring flawless performance may need to consider alternatives.

Key Features

Notable Dameware Remote Everywhere features include:

Cross-Platform Support: Seamlessly connect to Windows, macOS, and Linux systems, ensuring flexibility in diverse IT environments.
Cloud-Based Architecture: Leverage cloud technology for remote access without the need for complex on-premises setups.
Two-Factor Authentication: Enhance security with an additional layer of protection, requiring a second form of verification for access.
Session Recording: Record remote sessions for auditing and training purposes, providing a comprehensive log of support activities.
File Transfer: Easily transfer files between local and remote systems, facilitating efficient troubleshooting and updates.
Remote Reboot and Reconnect: Reboot remote machines and automatically reconnect to the session, minimizing downtime during maintenance.
Customizable Branding: Personalize the interface with your organization's branding to maintain a consistent corporate identity.
Multi-Monitor Support: View and control multiple monitors connected to a remote system, enhancing support capabilities for complex setups.
Chat Functionality: Communicate with end-users in real-time through an integrated chat feature, improving collaboration during support sessions.
Session Transfer: Transfer active sessions between technicians without disconnecting, ensuring continuity in support.
Detailed Reporting: Generate comprehensive reports on session activities, providing insights into support operations and performance.
Remote Command Line Access: Execute command line operations on remote systems, allowing for advanced troubleshooting and configuration.
Wake-on-LAN: Power on remote computers that are in sleep mode, enabling support even when systems are not fully active.
Mobile Device Support: Access and control mobile devices, expanding support capabilities beyond traditional desktops and laptops.
Integrated Ticketing System: Manage support tickets directly within the platform, streamlining the support process and improving efficiency.
Customizable Alerts: Set up alerts for specific events or conditions, ensuring timely responses to critical issues.
Role-Based Access Control: Define user roles and permissions to ensure that technicians have appropriate access levels for their responsibilities.
Session Timeout Settings: Configure automatic session timeouts to enhance security and prevent unauthorized access.
Remote Printing: Print documents from a remote computer to a local printer, facilitating seamless document handling during support.
Scalability: Easily scale the solution to accommodate growing support needs, ensuring it remains effective as your organization expands.