SmartRecruiters Reviews & Pricing

by SmartRecruiters | Founded 2010, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is SmartRecruiters?

Industry Specialties: Serves all industries

SmartRecruiters is a comprehensive recruitment software solution designed to streamline the entire hiring process, from sourcing and attracting candidates to onboarding new hires. It caters to businesses of all sizes, but its scalability and robust features make it particularly well-suited for larger organizations with complex hiring needs.

Key benefits include improved efficiency through automation, enhanced collaboration among hiring teams, and data-driven insights to optimize recruitment strategies. Popular features encompass applicant tracking, candidate relationship management, interview scheduling, offer management, and onboarding tools.

User experiences suggest that SmartRecruiters offers a user-friendly interface and extensive customization options. Pricing for SmartRecruiters is typically based on the number of users and the desired features, with options for monthly or annual subscriptions.

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User Sentiment

Based on 917 reviews:

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SmartRecruiters Pricing

Based on our most recent analysis, SmartRecruiters pricing starts at $500 (Monthly).

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Starting From: $500
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

SmartRecruiters is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SmartRecruiters:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SmartRecruiters Benefits and Insights

Why use SmartRecruiters?

Key differentiators & advantages of SmartRecruiters

Boost Engagement: Configurable tasks, reminders and real-time dashboards allow managers to stay connected with applicants throughout hiring processes. These capabilities foster candidate engagement and help recruiters build relationships with talent communities. On average, SmartRecruiters increases response time by more than 50%, which helps to keep candidates engaged.
Ensure Compliance: SmartRecruiters meets regulatory requirements in more than 100 countries. Users can audit reports on demand, ensuring that they are implementing a compliant recruiting process.
Attract Top Talent: Source candidates through multiple channels, including social media and a variety of job boards. Candidates are able to use the one-click apply function to submit applications with ease. As a result, the average SmartRecruiters’ client sees a 120% increase in job applicant volume.
Collaborate: The system provides features that make it easy for the hiring team to collaborate, ensuring that all members can give input on the hiring process.

Industry Expertise

SmartRecruiters offers solutions that meet the recruiting needs of businesses of all sizes, across all industries.

SmartRecruiters Reviews

Average customer reviews & user sentiment summary for SmartRecruiters:

917 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SmartRecruiters reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

UI/UX: SmartRecruiters is user-friendly and provides intuitive navigation, according to 100% of users who discussed the interface in reviews.
Integration: According to 75% of users who reviewed this capability, integration options are plentiful and integrations are typically simple to complete.
Functionality: About 55% of users who mentioned it said the system provides robust functionality, though some users criticized the lack of capabilities for fundamental recruiting needs.
Support: Regarding this feature, approximately 100% of users said that the customer support team was responsive and helpful.
ROI: According to 89% of users who reviewed this, SmartRecruiters simplified the recruiting process and provided a fair ROI.

Cons

Customization: Customizations can be difficult to complete, according to 50% of users who discussed it in their reviews.
Bugs and Updates: According to 50% of users who reviewed this con, bugs appear semi-frequently and system updates can be disruptive.

Researcher's Summary:

With five ‘pros’ and only two ‘cons’, SmartRecruiter is rated well by its customers. The system is easy to navigate, offers seamless integration, robust functionality, reliable support and a fair ROI. Users say that post-implementation, it helps them save time, shorten the hiring cycle and manage a larger volume of candidates. However, users complained of issues relating to bugs, updates, lack of customization options and the process of implementing customizations.

Key Features

Job Posting: Post jobs across multiple job boards. The system is able to identify the best platforms to source candidates from and measure hiring costs.
Applicant Tracking System (ATS): Utilize customizable filters and keyword searches to track candidates and workflows. Tracking applicants provides hiring managers with high-level insights into overall performance.
Job Offer: Extend offers to candidates directly through the platform with SmartRecruiters’ offer letter templates and configurable forms.
Data Analytics and Reporting: Leverage recruiting data with real-time dashboards and reports. Build custom reports, on-demand historical data and measure hiring success with KPIs.
Configurable Workflows: Users can automate and customize their workflows. The drag-and-drop interface allows users to quickly build new hiring processes.
Integration: SmartRecruiter offers integrations with more than 350 third-party vendors. These integrations are all available to users at no additional cost and can be implemented into workflows with a few clicks.
Artificial Intelligence: AI recruiting technology provides intelligent candidate suggestions, search for candidates across internal and external databases and access to optional automated job alerts and job recommendations.

Limitations

Some of the product limitations include limited functionality of certain features and lack of customization capabilities. It’s essential to consider all of the product limitations before making a final selection on which software to implement. Some of the product limitations include:

Provides limited flexibility in adding additional questions to the application questionnaire
Doesn't provide one-click integration with internal HIRS systems
Limited functionalities when using third-party recruiters or hiring agencies
The mobile app doesn't replicte all the features of the online app
Limited options for customization in case users want to capture additional information for specific positions

Suite Support

SmartRecruiters offers users three options for support packages:

Standard Support: includes several self-help resources, online hlep tools and virtual training.
Premium Support: includes access to ongoing consulting, training and support resources.
Platinum Support: includes a Hiring Success Team, including a senior support agent and senior customer success manager to provide 24/7 support.

Email: Support is available to users via web chat as well as email. Users can contact support by sending an email to [email protected].

Phone: Users can locate information about phone support by logging into their SmartRecruiters account and selecting the “Contact Support” link in the user menu.

Training: SmartRecruiters’ help center offers users a variety of support and self-learning resources, including resource articles that cover numerous topics such as assistance with the mobile app and conducting interviews.

Tickets: Users can locate information about submitting support tickets by logging into their SmartRecruiters account and selecting the “Contact Support” link in the user menu.

Cost of Ownership

Pricing is based on the number of users, support package, implementation package, training and customization.

License/Subscription Cost	Subscription-based pricing model
Maintenance Cost	Three support packages are available Support is available via phone, email, online chat, in-person training as well as a variety of other resources
Installation/Implementation Cost	Four implementation packages are available: SmartStandard, SMartPremium, SmartPlatinum and Custom
Customization Cost	Cost varies depending on the functional requirements or modules added based on business requirements
Data Migration Cost/Change Management/Upfront Switching Cost	Cost varies depending on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing and the new system
Recurring/Renewal Costs	Cost is included in the subscription fee