Gem CRM Reviews & Pricing

by Gem | Founded 2017, San Francisco, California

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Overview Pricing Benefits Reviews Features

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What is Gem CRM?

Industry Specialties: Financial Services, Life Sciences, Manufacturing, Staffing & RPO.

Gem CRM is a cloud-based recruitment system with built-in candidate management tools. It collates candidate data from various sources into one hub, making it easier to track interactions and progress.

Key features include automated outreach, detailed pipeline management and advanced analytics. These tools help you save time, maintain engagement and make impactful hiring decisions?.

Users highlight its ability to automate routine tasks and maintain a clear overview of the recruitment pipeline. The platform's implementation cost, typically from $3,600 to $4,000 per seat annually, often makes it a better option for larger businesses. A free plan is available for startups or companies with limited resources.

Despite the price tag, Gem CRM is highly regarded for its CRM capabilities, like personalized campaigns and multi-stage email sequences to connect with top talent.

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User Sentiment

Based on 323 reviews:

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Gem CRM Pricing

Based on our most recent analysis, Gem CRM pricing starts at $3,600 (Per User, Annually).

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Starting From: $3,600
Pricing Model: Per User, Annually
Free Trial: Yes, Request for Free

Training Resources

Gem CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Gem CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Gem CRM Benefits and Insights

Why use Gem CRM?

Key differentiators & advantages of Gem CRM

Simplify the Recruitment Process: Use automation and AI functions so your recruiting team can focus on engaging with top talent rather than administrative duties.
Enhance Candidate Experience: Offer personalized experiences with targeted communication and timely updates to engage candidates.
Make Smart Decisions: Access comprehensive analytics and reporting tools to track vital hiring metrics and make informed decisions.
Improve Collaboration: Share reports and resources with teammates and hiring managers. Connect your ATS and other recruiting tools to communicate more effectively, reducing miscommunication.
Save Time: Rely on automated workflows and task management to reduce the time spent on manual processes.

Industry Expertise

Gem CRM is a talent engagement platform best suited for large enterprises and staffing agencies needing to hire more employees quickly. It benefits businesses that face competitive talent pools.

Gem CRM Reviews

Average customer reviews & user sentiment summary for Gem CRM:

323 reviews

96%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Gem CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Extensive Functionality: A striking 83% of reviews praise Gem CRM’s robust features. Users particularly favor candidate filters, custom fields per project, pipeline view and email sequence automation tools.
Data Analysis and Visualization: About 86% of the reviewers that mention this pro highlight its powerful recruitment metrics. They commend insights like interest rates, email open rates and diversity metrics. However, a few pointed out the system’s limitations in comparing talent source performance.
Ease of Use: 76% of reviews praise the user-friendly UI. Users report that pulling pipeline and outreach data is a breeze, making it easy to organize dashboards efficiently.
Extensibility: Around 70% of users appreciate the seamless ATS integration options, especially with Greenhouse and Ashby, and the capability to connect with LinkedIn.

Sourcing Tools: 75% of reviews benefit the talent sourcing channels that easily identify and engage potential candidates from various platforms.

Cons

High Cost: 75% of reviews mention that Gem CRM’s pricing can be a hurdle, particularly for smaller businesses with limited budgets.
Email Performance: 60% of users who mentioned this con have faced issues with collecting accurate email addresses from LinkedIn and completing email sequences. Many have resorted to manually handling email sequences for InMail.
Poor Customer Support: Nearly 66% expressed unsatisfactory experiences with the support resources, specifically noting the absence of live support and comprehensive video training.

Researcher's Summary:

Gem CRM stands out in the recruitment tool market with its wide range of features. Users love its easy-to-use interface, smooth integrations and candidate-sourcing tools. Many find value in tracking engagement metrics like open and click-through rates. However, there is room for improvement in assessing talent source performance, which could impact decision-making processes.

The platform’s user-friendliness is a big plus. Its intuitive interface makes organizing dashboards and extracting data simple. Recruiters also save time with powerful automation, AI-based sequences and bulk actions.

Despite these strengths, there are considerations to keep in mind. Email management can be an issue, with problems in accurately collecting email information and completing email sequences in InMail, often requiring manual fixes.

Despite the positive feedback, it’s important to note that Gem CRM is expensive, which may be too costly for smaller organizations. We recommend carefully weighing its benefits against potential limitations before purchasing.

Key Features

Gem CRM

Candidate Relationship Management Tools: Create email strings, filter candidates and maintain diversity efforts in a few clicks. Engage with present, past and passive candidates with targeted emails.
Applicant Tracking: Manage candidates as soon as they enter the pipeline. Get access to built-in sourcing, scheduling and onboarding tools. Pinpoint ideal talent with advanced filters, Boolean search and resume highlights.
Automated Outreach: Use auto-updated candidate profiles and AI-based talent search queries to source and hire the right people.
Talent Sourcing: Import candidate profiles from LinkedIn and other platforms directly into your CRM. Publish job ads across over 20 talent channels in one click.
Pipeline Management: View and manage your recruitment pipeline with drag-and-drop functionality to easily track candidate progress.
Advanced Analytics: Gain insights into your recruitment metrics with detailed reports on email open rates, response rates and pipeline efficiency.
Team Collaboration: Enhance team productivity with shared notes, tags, and candidate profiles, allowing for better coordination and communication.
Built-In Compliance Tracking: Ensure GDPR and other regulatory compliance with built-in tracking and documentation features.
Mobile Access: Access your CRM on the go with a mobile-friendly interface to manage recruitment tasks from anywhere.
Report Builder: Access the templates library or create custom reports to track KPIs that matter most.
Bulk Actions: Perform bulk actions like mass sending emails or updating candidate statuses, saving time on repetitive tasks.
Activity Logging: Record all hiring interactions and activities, ensuring a complete history is always available.
Role-Based Access: Control access to sensitive information with role-based permissions, ensuring that team members only see what they need to.

Approach to Common Challenges

Boost Candidate Reach: Reach out to candidates regularly using email sequences with multiple stages, follow-ups and reminders.
Unify Candidate Info: Access all candidate details in one place. Gather profiles from your applicant tracking system (ATS), LinkedIn and emails.
Track Hiring Progress: Keep an eye on your recruitment process and how candidates move through it. Hiring alerts help ensure no one gets lost.
Make Data-Driven Decisions: Use clear hiring metrics to track your team's performance, candidate pool health, diversity efforts and how well your emails are received.
Keep Candidates Interested: Create personalized outreach campaigns for both active and passive candidates.

Cost of Ownership

Frequently asked questions regarding Gem CRM pricing include:

Q: How much does Gem CRM cost?

A: Gem CRM starts at $3,600 per user per year.

Q: How does Gem CRM price its services?

A: Gem CRM uses a per-user pricing model. You pay per recruiter using the system, including candidate management features, total hires and workflows. The price can increase if you need customizations.

Contact the sales team at sales@gem to request a quote.

Q: Does Gem CRM charge extra for integrations?

A: Basic ATS integrations are free with Gem CRM. However, some systems like Greenhouse require more complex setups with API keys and webhooks. These integrations might require help from the support team or a Customer Success Manager, which may incur additional costs.

We recommend contacting the support team directly for specific details.

Limitations

At the time of this review, these are the limitations according to user feedback:

The reporting dashboard isn’t intuitive and can have bugs.
Can import inaccurate email IDs.
Doesn’t provide live support.

Training Resources

Help Center: Use the knowledge base for articles, guides and tutorials on various features. Learn the basics and explore specific functionalities.
Learning Courses: Create a Gem Academy account to access various courses on making the most of the tools available.
Documentation: Access user manuals or quick reference guides.