Freshteam Reviews & Pricing

by Freshworks | Founded 2011, San Bruno, CA

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Overview Pricing Benefits Reviews Features

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What is Freshteam?

Industry Specialties: Serves all industries

Freshteam is a cloud-hosted solution that helps recruiters source and hire the best talent available in the market. Businesses can onboard new members and offboard departing employees from one place. It offers capabilities to prepare organizational charts, maintain an employee directory and manage staff time-offs.

Users can attract potential candidates through multiple channels — quickly creating a career site, social media channels and integrating with multiple job boards. Recruiters can check candidate availability, notify interviewers and send reminders to panel members. It helps recognize emails from vendors and job boards and add them to the candidate base. The recruitment team, along with hiring managers, can screen and interview candidates once they are sourced and hire them after rolling out offers. It also offers collaboration modules, candidate engagement inclusions, a user dashboard, organizational charts, a searchable employee database, online feedback forms and more.

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User Sentiment

Based on 535 reviews:

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Freshteam Pricing

Based on our most recent analysis, Freshteam pricing starts at $71 (Monthly).

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Starting From: $71
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Freshteam is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Freshteam:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Freshteam Benefits and Insights

Why use Freshteam?

Key differentiators & advantages of Freshteam

Centralized Hiring Dashboard: Get access to a centralized dashboard to manage the hiring process. Customize it to connect with the industry’s top talent while adhering to company policies. Store all candidate data in one location.
Manage Job Posting: Create and define job postings and share them on career portals. Make use of the readymade and eye-catchy templates to customize a role’s requirements. Associate every vacant position to a specific recruiting department while organizing workflows and hiring processes for it.
Candidate Sourcing: Advertise vacant positions on mobile-friendly career portals and share them on popular social media platforms. Track candidates using a career inbox and convert every email received into an active application. Create email ads for vacant positions, customized tracking links and more.
Candidate Screening: Determine suitable candidates without viewing their personal data with interviewer profiles that support automatic rating. Involve other recruitment departments in the decision-making process. Engage with candidates to receive structured feedback and schedule interviews.
Mobile App: Manage candidate sourcing, interview stages, and candidate finalization on-the-go. Email interviewers, submit feedback and get complete details of a candidate or an interview process with a few clicks. Get notifications, updates and stay in the loop with work when away from the desk.
API: Code, design, access and manage data to integrate with third-party modules. Construct value-adding integrations and applications to amplify product capabilities and supplement workflows.

Industry Expertise

Freshteam offers applicant tracking and recruitment solutions to small and medium businesses as well as large enterprises. It serves industries including manufacturing, technology and IT, automobile, healthcare, education, services and more. In two years of its operations, it has transformed how over 3,000 businesses handle recruitment and HR processes.

Freshteam Reviews

Average customer reviews & user sentiment summary for Freshteam:

535 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Freshteam reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Functionality: The system performs all recruitment related tasks and helps transition from maintaining cumbersome Excel sheets and emails. It simplifies posting vacancies on job boards, collaborating with team members, personalizing the recruitment process and automating recurring processes, noted 86% of the users who mentioned the product’s functionality.
Intuitive: Nearly 81% of reviewers who talked about the UI said that the system offers an intuitive interface that streamlines recruitment workflows, helps perform hiring without any paperwork and keeps employee information secure.
Automation: The system automates repetitive processes, eliminates tedious paperwork, frees up staff time and resources and enhances productivity, said approximately 85% of the users who talked about automation.
Onboarding: Approximately 83% of the reviewers who mentioned onboarding noted that the product centralizes employee information, efficiently tracks candidates throughout the hiring process, maintains steady communication with potential hires and generates metrics for employee retention and growth.

Cons

Cost: The system is on the expensive side for small businesses and nonprofits who need a product that is feature rich and within budget, noted nearly 75% of reviewers who talked about cost.
Support: Nearly 78% of the users who mentioned support said that the system offers sluggish support that takes several days to respond to issues, and the live chat function doesn’t work efficiently.
Customization: The system offers limited customization options and module updations, said approximately 79% of reviewers who mentioned customizations.

Researcher's Summary:

Freshteam streamlines recruitment, feedback collection and onboarding processes, organizes candidates in one location, automates recurring processes and drives up efficiency. It tracks employee tasks and time-offs, strengthens team communication and stores employee information for easy access. Its intuitive interface simplifies posting vacancies on multiple job portals and tracking candidate updates on various channels. However, the system offers limited customizations and module selection, offers sluggish support and is expensive for small businesses and growing startups that need to recruit a lot of candidates.

Key Features

Recruitment Management: Automate hiring processes and overall recruitment with smart integrations. Personalize a hiring workflow for individual job postings to match an organization’s hiring process. Enhance the quality and speed of hiring processes by including application forms containing specific questions along with job postings. Remove or add hiring stages as per vacancy requirements. Gather qualitative feedback from the selection panel after every interview procedure.
Onboarding: List tasks by creating multiple checklists for a role or team. Send prompt reminders to new members, assign tasks and send updates to stakeholders. Complete knowledge transition online before the joining date by sharing documentation required and getting them e-signed. Get readymade templates to send welcome emails and share necessary information before the joining date for smoother onboarding.
Employee Database: Streamline employee databases with automation capabilities and bidding support. Simplify information submission with a drag-and-drop form builder that can be customized to suit specific needs. Store information by creating a document vault in every employee’s profile. Use employee information to analyze performance, manage leaves, payroll and other attributes.
Time-Off Management: Automatically track employee time-off requests, time-offs, leave balances and approvals. Compute staff compensation accurately by reducing manual errors. Customize leave approval workflows, work weeks, holiday calendars and implement multiple time-off policies based on locations, regions or shifts. Handle time-off related queries efficiently with centralized information storage.
Resume Screening: Screen applications using tools like pre-screening tests, resume parsers, custom application forms and more. Filter profiles using a resume parser and populating data into candidate profiles. Build pre-screening tests to screen candidates during technical rounds using pre-assessment tools. Create customized application forms for specific roles and candidates. Store exceptional candidate profiles that don’t match current vacancies into a talent pool.
Job Board Integrations: ost vacancies and manage prospective candidates from multiple job sites like LinkedIn, Adzuna, Glassdoor, Ziprecruiter and Indeed. Use ATS to get updates on published jobs rather than logging on to each portal separately. Integrate job boards with ATS to automatically import candidate lists and track them during the hiring process.
HR Reports: Get access to seven curated reports, including candidate sourcing, talent pool, interviews, candidate pipeline, offers and hires, job postings and rejected candidates. Use recruitment metrics to analyze candidate backgrounds, time spent on each hiring stage, interview processes and offers. Create customized reports using appropriate widgets, filters and charts.
Vendor Management: Add vendors to the ATS and manage resume uploads, candidate searches and more. Grant vendors access to job assigned postings and selected profiles. Notify vendors when their candidates get hired. Generate reports to measure a vendor’s efficiency.

Limitations

This product has the following limitations as of writing this review:

Limited support forums and questions guide.
Expensive for SMEs.
UI is cluttered and riddled with bugs.
Limited pre-created templates and customizations.

Suite Support

Email: Email queries can be directed to [email protected].

Phone: Sales and support phone inquiries can be resolved by calling (855)-388-8326.

Training: Their site features a knowledge base to learn best practices, a video library and a getting started guide, blogs and much more on the ways to unlock the solution’s full potential.

Tickets: RUsers can submit tickets through the solution’s company portal, Freshwork’s site.