Yardi Voyager Reviews & Pricing

by Yardi Systems | Founded 1984, Santa Barbara, CA

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Overview Pricing Benefits Reviews Features

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What is Yardi Voyager?

Industry Specialties: Real estate

Yardi Voyager is a web-based platform that helps real estate operators manage commercial and residential properties across housing industries. Users can execute leasing, manage operations, provide innovative services, automate workflows and run analytics. It offers centralized data access, accounting, compliance, resident screening and more. It also allows customization and integration from a single point of access.

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User Sentiment

Based on 386 reviews:

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Product Screenshots and Videos

Yardi Voyager Pricing

Based on our most recent analysis, Yardi Voyager pricing starts at $1,200 (Monthly).

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Starting From: $1,200
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Yardi Voyager is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Yardi Voyager:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Yardi Voyager Benefits and Insights

Why use Yardi Voyager?

Key differentiators & advantages of Yardi Voyager

Save Time and Money: Ensure accuracy with a unified and integrated database. Reduce administrative costs by automating recurring tasks like leasing, move-ins and outs, invoicing, work order management and more.
Empower Accounting: Streamline financial management with an accounting module designed to handle property accounts and maintain compliance with GAAP and IFRS standards.
Simplify Operations: Quickly locate account information using a menu search box and site search engine. Navigate easily by making a list of the most-used screens and dashboards and creating shortcuts.
Promote Mobility: Team members can access the platform using any mobile web-browsing device and stay on top of every business process from remote locations.
Tailor To Fit Needs: Build personalized software by adding unique features like marketing, payment processing, screening and more from the extended Yardi ecosystem. Supports integration with external solutions for applicant screening, ILS connections, renter’s insurance, revenue management and more.

Industry Expertise

Offers industry-specific solutions for various target markets, including commercial (office, retail, industrial, airport, ports), residential, PHA, multifamily, senior, affordable and military housing.

Yardi Voyager Reviews

Average customer reviews & user sentiment summary for Yardi Voyager:

386 reviews

82%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Yardi Voyager reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Multisite Management: The software can handle diverse portfolios, including commercial, residential, HOA, affordable and student housing, according to 100% of reviews on this aspect.
Accounting: 88% of users reviewing property bookkeeping said it’s easy and convenient to handle complex accounting.
Reporting: It can pull a variety of reports with a few clicks and helps streamline trackability with customizable dashboards, according to 79% of reviews on this element.
PayScan: According to 89% of reviews on transaction recording, the platform helps save time through automated invoice scanning and personalized accounts payable workflows.
Templates: It offers a rich template library for leases, emails and other documents, according to 78% of reviews on this aspect.
Integrations: 93% of users reviewing software connectivity said it’s easy to integrate the platform with other software and transfer data.

Cons

User Interface: 77% of reviews on usability mentioned that the UI is unintuitive and involves a steep learning curve.
Performance: The platform is prone to lagging and frequently logs users out of their portals, according to 81% of reviews on software performance.
Support: The support team is unresponsive, according to 89% of users reviewing customer support.

Researcher's Summary:

Yardi Voyager is an end-to-end solution that helps manage multisite property portfolios and provides a robust accounting and reporting module. The platform streamlines rent collection and accounts payable with PayScan and offers various templates for quick leasing and emails. Businesses can easily connect it with popular third-party platforms.

But reviews noted that the UI is old and unintuitive, complicating simple tasks. On top of that, customer support is slow, and the platform is prone to crashes. Considering everything, Yardi Voyager is ideal for enterprises with in-house IT but can get overwhelming for single landlords and small property managers with minimal technical expertise.

Key Features

Centralized Data: Consolidate property, accounting, leasing and analytics data in one platform to create a single source of information, eliminating hassle and saving time. Access unlimited document storage.
Leasing: Control all aspects of leasing workflows, starting from initial contact and guest cards to renewals and move-outs. Use real-time tracking to match prospects with vacant units quickly.
Accounting: Maintain general ledgers, record company financials, manage multiple sets of books and account trees, and track CAM reconciliations. Automate recurring journal entries, sustain segmented and inter-company accounting and more.
Reporting and Analytics: Drill down on specific items with customizable reports. Make informed business decisions using snapshots of company performance and real-time analytics.
Data Security: Safeguard personal and customer data using encryption and the latest intrusion prevention practices. Store data across 12 warehouses positioned across the globe and comply with PCI, SSAE 18 and Sarbanes-Oxley regulations. Conduct third-party audits yearly to maintain compliance.
Integrations: Incorporate other Yardi modules to make an end-to-end enterprise solution including unique investor and tenant services, BI, CRM, utility billing, construction management, energy management and more.
Research and Marketing: Research property data, including transactions, ownership and debt information covering all real estate asset types to uncover vital market insights. Receive expert advice on organic traffic, PPC campaigns, reputation management, social engagement and ILS listings. Available through integrations with RentCafe Suite and CommercialEdge.
CRM and Call Center: Capture every lead with instantaneous notifications and unlimited custom follow-ups. Eliminate missed leasing opportunities with call center assistance that prioritizes calls from the most qualified sources and maximizes ROI. Available via RentCafe CRM Flex and RentCafe Connect integrations.
Resident Screening: Inspect rental payment history, verify proof of employment, income and ID, and screen credit history and international background to select the ideal tenants. Ensure data security for residents and help build their credit score with on-time rent payment reporting. Available through the RentCafe Suite integration.
Payment Processing: Let residents pay via a browser-based module, walk-ins at retail locations or a mobile application. Simplify check processing by scanning and converting them into digital transactions. Available with the RentCafe Suite integration.

Limitations

At the time of this review, these are the limitations according to user feedback:

The user interface is clunky.
The platform is prone to glitches and lagging.

Suite Support

The vendor’s website offers blogs and articles discussing real estate markets, solutions for managers, investors and owners, and case studies. The global Yardi Advanced Solutions Conference, held yearly, is a confluence of clients and specialists to discuss industry trends and new products. The vendor also offers webinars educating clients about property management during a pandemic.

Email: Not listed.

Phone: 1 (800) 866-1124.

Training: Specific training details for this solution are not listed on the vendor’s website. For more general purpose training, the vendor offers a purpose-built LMS solution for real estate called Yardi Aspire that automatically distributes role-based learning covering multiple areas like software skills, required compliance, company policies, safety, leasing, procedures and professional skills. Integrate personalized training, policies and procedures into the solution to reduce overall training time and facilitate staff development.

Tickets: Submit tickets by logging in to the Client Central tab on the website.