Rent Manager Reviews & Pricing

Key Features

• Marketing: Fill vacancies faster with the following strategic and automated marketing tools: 
  • Prospect Manager: Create branded application portals and allow prospects to apply for tenancy. The system helps you compare prospects and send personalized direct messages and unit letters. 
  • Website Development: Connect the system to an existing website or design a new one from scratch using customizable templates. Alternatively, get assistance from the rmWebPro team for advanced website building. 
  • Guest Cards: Prospects can answer personalized questions while browsing the site and fill out tailored cards. Automatically generate potential client profiles and store them in the database. 
  • Automatic Listing Syndication: Increase inventory visibility by pushing units and property information onto various popular ILS. The system automatically updates ILS postings for every database update. 
• Tenant Screening: Choose the most suitable tenant by screening the income history, accumulated debt, and criminal and eviction history of each applicant. 
• Leasing: Digitize the leasing and renewal processes, eliminating the hassle of handling paperwork. Create custom leases with personalized clauses and have clients sign them electronically. 
• Communication: Interact with employees, owners and renters via VOIP phone calls, custom text messages, voicemail broadcasts and web chat. Offer 24/7 comprehensive maintenance support via its call center, powered by Anequim. 
• Mobile App: Communicate with renters, owners and managers, receive rental payments, submit inspection reports to maintenance techs and issue work orders. Address rule violations and bill residents for utilities from any Android or iOS device. 
• Payments: Accept payments in cash, credit and debit cards, check scans, and ACH transfers. The system automatically updates concerned ledgers after every transaction. 
• Project Management: Customize workflows and automate recurring tasks and data entry. Track and manage inventory to update status and quantities in real-time. Reduce turnover periods for units by creating task lists via Make Ready boards. Delegate duties to associates and receive notifications upon completion. 
• Property Management: Perform inspections and issue service orders. Track task progress and automate work orders for recurring maintenance activities. Simplify payables by integrating billable expenses into work orders and delegating chargeback costs to owners or tenants at a markup. 
• Prospect and Tenant Portals: Create branded portals to accept applications and guide prospects through the screening and leasing process. Tenants get unique portals to manage important documents, pay rent, track utility consumption and request maintenance. 
• Reporting: Gain actionable insights to make informed decisions with over 450 built-in state-specific reports. Alternatively, use drag-and-drop tools to craft personalized reports tracking custom metrics. Define rules to automate timely report generation and sharing with owners or team members. 
• Accounting: Record company financials, maintain a general ledger, automate receivable and payable entries, manage and track bills, and create budgets using intuitive accounting tools. The system automatically imports bank statements along with reconciliation statements to avoid cross-checking and eliminate errors. 

Approach to Common Challenges

• Tenant screening and placement: Find qualified leads by posting vacancies on popular sales channels and streamlining the application process. Screen an applicant’s credit history, criminal background and eviction reports to find the best-suited tenants for the property.
• Rent collection and late payments: Integration with popular payment gateways allows tenants to pay rent and bills online via credit or debit cards and ACH transfers. Set up payment reminders to ensure timely payments and reduce the risk of delinquency.
• Maintenance requests and tracking: Tenants can submit maintenance requests via their portals. Track and manage every request from a centralized dashboard. The Make Ready board helps take notes, store service provider information and automatically schedule tasks for recurring activities.
• Financial reporting and accounting: Maintain separate ledgers for each property, owner and tenant. The double-entry accounting system helps avoid errors and easily reconcile bank statements electronically. Calculate information returns, such as 1099 Misc and 1088 forms, with intuitive tax tools and file taxes digitally using the IRS FIRE system built into the system’s interface.
• Compliance with laws and regulations: Automatically send lease renewal reminders and track security deposits. The renters insurance program, along with fair housing compliance tools, helps mitigate legal issues and comply with local, state, and federal laws and regulations.

Cost of Ownership

• Q: What are the different pricing tiers, and what features do they include?
  A: Rent Manager has three pricing tiers, and it allows you to onboard unlimited users (tenants and staff members) in every plan. The plans are as follows:
• Basic: Charges $1 monthly for each unit. It provides marketing, leasing, rent collection, maintenance, accounting and reporting modules, and more. This plan also offers the rmResident app and renters insurance programs. 
• Plus: Charges $1.5 monthly for every unit. Along with the Basic plan features, it provides the tenant call center service, two-way messenger for team communication and the rmApp Suite Pro mobile app for managers and staff members. 
• Premium: Charges $2.5 monthly for each unit. It provides video inspection and maintenance scheduling tools, as well as priority customer support. This plan includes every feature from previous plans. 
• Q: Are there any additional fees besides the monthly subscription?
  A: Yes, here are a few additional fees you may incur with Rent Manager:
• Implementation fee (Charges double the monthly subscription amount). 
• Fees for separate add-ons (tenant call center services, website development, custom integration designer). 
• Q: Is Rent Manager cost-effective compared to other property management software?
  A: The cost-effectiveness depends on your specific needs and property size. While Rent Manager's base price might seem lower than competitors, consider the additional fees and potential limitations of the lower tiers. For larger properties or those needing advanced features, the total cost might be comparable or even higher than other options. Carefully evaluate your needs and compare pricing structures before making a decision.

Limitations

•  The platform is prone to crashes. 
•  The accounting module doesn’t provide an undo feature. 

Suite Support

FAQ

• Q: Is it easy to use Rent Manager?
  A: Rent Manager is an all-in-one platform to manage all aspects of property management. While its feature-rich interface may present a learning curve initially, the vendor provides implementation support, data migration assistance and a robust training program to help users become familiar with the features and maximize the platform’s capabilities over time.
• Q: Does tenant web access have a mobile app?
  A: Yes, residents can access their Tenant Web Access (TWA) portals via the rmResident mobile app. The app lets them view leases, pay bills, request maintenance and chat with managers/owners from anywhere.
• Q: Does Rent Manager integrate with other software I use, like accounting or online payments?
  A: Rent Manager offers integrations with various third-party applications, but the specific options and their level of integration vary depending on the integration partner's pricing. Carefully research available integrations and their functionality to ensure compatibility with your existing software.
• Q: How well does Rent Manager's mobile app function compared to the desktop version?
  A: The new rmAppSuite pro helps managers accept payments, perform inspections, take notes and record service issues. It also support staff and tenant messaging. You can track utility consumption, define protocols and receive violation alerts.
• Q: How responsive is Rent Manager's customer support to user inquiries and troubleshooting?
  A: User experiences with customer support vary. Some praise their helpfulness and responsiveness, while others report long wait times or difficulty resolving complex issues. We recommend researching user reviews to determine if Rent Manager can provide adequate support to your journey.