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#30

RamQuest is ranked #30 in the Resort Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

RamQuest Benefits and Insights

Why use RamQuest?

Key differentiators & advantages of RamQuest

  • Maintain Audit Trails: Automatically track every change, store documents digitally and record interactions with clients for easy periodical auditing. 
  • Minimize TCO: Eliminate the need to install and maintain in-house IT infrastructures by securely storing data and hosting the solution on vendor’s servers, guaranteeing security, availability and redundancy. 
  • Centralize Work Processes: Improve work process efficiency by incorporating client interactions, document handling, title productions, reporting and accounting functions under a unified platform. 
  • Scale Business: Leverage a flexible and adaptable solution to design custom screens, automate workflows, handle documents and configure the software per business needs. 
  • Improve Data Handling: Adapt to unique orders by quickly creating screens and defining custom fields to capture order-specific information. Make data accessible for documents, reports and more. 
  • Automate Workflows: Streamline workflows by automating repetitive tasks. Control automation with easily configurable settings and eliminate costly custom programming for configurations. 

Industry Expertise

Serves title and settlement businesses of all sizes.

RamQuest Reviews

Average customer reviews & user sentiment summary for RamQuest:

User satisfaction level icon: great

49 reviews

86%

of users would recommend this product

Key Features

  • Barcoding: Import documents into the system and easily route them to designated files using barcode scanners. Print customizable starter pages and category cover pages for every file. 
  • Check Writing: Generate disbursements and receipts. Sync information between checks and escrow portion of the order, closing disclosure form, HUD-1 and settlement statements. 
  • Closing Disclosure Form: Design and generate closing disclosure documents and manage them from a dashboard. Supports lender collaboration through MISMO compliant import and export capabilities. 
  • Document Library: Catalogs a variety of customizable state, Underwriter and ALTA documents with fields to apply electronic signature images. 
  • eBank Reconciliation: Import cleared and detailed transactions from personal banks into the solution and reduce frauds and errors. 
  • Email Automation: Automate subject line scanning and categorize them into designated files according to predetermined rules. 
  • Accounting: Facilitate three-way reconciliation of all escrow accounts. Eliminate importing and exporting of account data and gain a real-time view of business finances. 
  • ALTA Settlement Statements: Generate statements, color-code areas, calculate and display ALTA total. Eliminate re-keying by creating closing disclosure forms simultaneously. 
  • Invoicing: Automatically maintain and manage bills, expenses and credits for services associated with an order. 
  • Order Entry: Type out base file, reporting and contract information, and store them to auto-populate in other documents and reports. 
  • Order Scheduling: Leverage a centralized calendar and automatically populate closing dates and timings. 
  • Policy Production: Create title insurance policies easily with auto-populated fields according to title production sections. Create underwriter remittances simultaneously. 
  • Positive Pay: Create a file for the personal bank with authorized transactions to prevent forged, altered and counterfeit check payments. 
  • Recording Tracking: Receive detailed breakdowns of recording costs and information for each order-related document. Includes details like consumer charged amount vs. actual set amount and more. 
  • Rate Engine: Control business rates with the integrated engine streamlining setup, maintenance and title insurance rates. 
  • Settlement Statement: Generate separate statements for orders that don’t require a closing disclosure form or HUD-1. List detailed debits and credits for both buyers and sellers, and add lines according to business needs. 
  • Title Production: Disclose curative requirements and custom sections for transactions by automatically collecting information on specific title products. Add hyperlinks to referenced documents, create custom screens and manage each section of the title. 
  • Transaction Management: Automatically route incoming orders per predetermined rules, provide customers with 24/7 access to files and control transactions using intuitive security settings. 
  • Workflow: Manage internal tasks and external vendor assignments throughout the life of an order from a centralized platform. 
  • 1099-S Processing: Automatically populate 1099-S forms for quick exports and printing by automating pertinent data gathering throughout the organization. 
  • Communications: Interact with customers and build brand loyalty through emails, texts and chats from a unified inbox. 
  • Reporting: Leverage integration with SSRS reporting to build dynamic, customizable reports. Schedule reports and use them as ad-hoc when necessary. 
  • Closing Market: Leverage vendor’s extensive network of partner integrations to eRecord documents, order policy jackets and CPL, acquire eSigning capabilities, integrate a CRM solution and more. 
  • Ready2close: Create a branded closing experience with logo and business colors. Offer customers a glance at order progress, send emails and texts during every important milestone, and easily add closing details to calendars. Mobile optimization includes document storing and e-signing capabilities. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Doesn’t offer exhaustive reporting functionalities. 
  •  Provides limited templates for order entry. 
  •  Lacks internal email notifications. 
  •  Offers a lackluster user interface. 
  •  Doesn’t provide an undo feature while managing tasks. 

Suite Support

The vendor offers remote support by assigning agents to access and configure customers’ software through screen sharing. The support team is active from 7 a.m. to 7 p.m. CST, Monday through Friday.

After-hours support is available at an additional cost, available 24 hours a day, seven days a week.

mail_outlineEmail: Live chat with support agents, available Monday through Friday, 8 a.m. to 5 p.m. CST.
phonePhone: (214) 291-1616.
schoolTraining: Webinars on order entry, check writing, closing disclosure and policy production. Offers how-to articles, FAQS and video tutorials, available upon subscription.
local_offerTickets: Submit support forms through the General Support portal.
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