Moxtra Reviews & Pricing

Key Features

• Configuration: Accelerate and streamline operational workflows while boosting brand loyalty: 
  • Client Interactions: Provide real-time assistance for every business process from onboarding to billing. Automate client account management workflows with customizable message templates and multilingual support portals. 
  • Content Management: Display relevant multimedia content, manage application layout and offer unique customer engagement points like updates, forms and polls to enhance the user experience. Receive insights and data on content engagement and performance to make better-informed decisions. 
  • Brand Promotion: Customize the app to promote business colors, brand and logo and spread brand awareness amongst new clients. 
• Interaction: Develop personalized relationships, coordinate business processes and synchronize entire team: 
  • Secure Communication: Provides employees and clients with a centralized platform for sending and receiving text, video and voice messages. 
  • Video Meetings: Host real-time video calls with screen-sharing, chatting and call recording capabilities. Facilitates synchronized workflows for teams via co-browsing and whiteboarding. 
  • File-Sharing: Distribute all types of files and multimedia content; create illustrative visual, voice or video annotations on shared files. 
  • E-signatures: Streamline services and eliminate time lag by sharing agreements and contracts with clients, allowing them to digitally sign them from anywhere. 
  • Voice Command: Perform major processes hands-free by using voice commands to instantly post comments, record screen clippings and share multimedia across the entire team. 
  • Virtual Data Rooms: Offer centralized file cloud storage and maintain a record of every file shared with categorization abilities. 
  • Task Management: Schedule detailed projects, track progress, maintain to-do lists and designated binders. 
  • Social Connectors: Connect popular social media channels like Whatsapp and Facebook to manage interactions with customers on these platforms from the dashboard. 
• Management: Monitor the entire business, maintain compliances and manage client accounts: 
  • Access Permissions: Manage roles and identities of employees and provide various access levels based on their roles. 
  • Reporting: Gain insights into consumer preferences and track transactional data, real-time activities and previous interaction histories. Assess employee performance according to business focus and goal. 
  • Compliance: Automatically record every interaction to maintain an auditable digital paper trail. Store and protect customer data with “bank-grade” security and encryption. 

Limitations

•  Text messages are lost after 90 days. 
•  Offers a heavy mobile application that eats up a lot of storage space. 
•  Lacks organizing and categorizing capabilities for binders. 
•  Search functionality lacks filters and intelligence. 
•  No training material for new users. 
•  Doesn’t offer exhaustive reporting functionality. 

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