Innago Reviews & Pricing

by Innago | Founded 2017, Hudson, Ohio

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Overview Pricing Benefits Reviews Features

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What is Innago?

Industry Specialties: Real-Estate

Innago offers a comprehensive software solution designed to streamline the complexities of property management. Tailored for small to mid-sized property owners and managers, Innago simplifies tasks such as tenant screening, lease management, rent collection, and maintenance requests. One of the key benefits of using Innago is its user-friendly interface, which makes navigation and operation straightforward for users of all tech levels. Additionally, its ability to automate and organize property management tasks saves users significant time and effort. Popular features include online lease signing, automated rent reminders, and detailed financial reporting, which collectively contribute to a more efficient management process. When compared to similar products, Innago stands out for its affordability, with a pricing model that lacks upfront costs, instead opting for a pay-per-use approach. This makes it an attractive option for property managers looking to optimize their operations without a hefty investment.

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User Sentiment

Based on 284 reviews:

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Innago Pricing

Based on our most recent analysis, Innago pricing starts at $2 (Per Transaction, 2.99% Flat Rate, Freemium).

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Starting From: $2
Pricing Model: Per Transaction, 2.99% Flat Rate, Freemium
Free Trial: Yes, Request for Free

Training Resources

Innago is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Innago:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Innago Benefits and Insights

Why use Innago?

Key differentiators & advantages of Innago

Free: Provides all the robust functionality present in more expensive alternatives, at absolutely no cost.
Easy Bookkeeping: The Quickbooks integration helps automate data entry and eliminate human errors. Maintain multiple books, easily access them and capture a holistic view of the entire business.
Mobile-Optimized: Optimized for mobile devices, enables payments, e-signing, tenant screening and interacting with tenants remotely from any location.
Unlimited Document Storage: Store agreements, leases, addendums, tenant information, purchase receipts and more in a centralized platform. Control the privacy settings and access permissions for documents.
Enhanced Data Security: Securely store data in an SOC2 compliant data center and follow OWASP best practices with end to end encryption using 1024 bit TLS 1.2.
Detailed Maintenance Insights: Identify recurring maintenance categories, track the time taken to resolve issues, collect tenants’ feedback and monitor other unique metrics to streamline maintenance workflows.
Intuitive Interface: Its flexible interface does not require training courses to use or expert assistance for onboarding and maintenance.

Industry Expertise

Serves single landlords and small property managers dealing with mid-level portfolios, as well as sellers handling student housing and residential and commercial properties.

Innago Reviews

Average customer reviews & user sentiment summary for Innago:

284 reviews

97%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Innago reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Tenant Screening: Innago provides a comprehensive tenant screening process, including credit reports, background checks, and eviction history, to help landlords select reliable tenants and minimize risks.
Online Rent Collection: The platform simplifies rent collection by enabling tenants to pay rent online, automating reminders, and providing landlords with real-time payment tracking.
Maintenance Management: Innago streamlines maintenance requests by allowing tenants to submit requests online, assigning tasks to vendors, and tracking progress, ensuring efficient resolution of maintenance issues.
Lease Management: The platform facilitates lease management by providing customizable lease templates, e-signature capabilities, and automated lease renewals, reducing paperwork and administrative tasks for landlords.
Financial Reporting: Innago offers financial reporting tools that provide landlords with insights into their rental income, expenses, and profitability, enabling informed financial decisions.

Cons

Limited Functionality: Innago's features may not be sufficient for property managers with complex needs, such as commercial properties or those requiring advanced accounting tools.
Customer Support Issues: Some users have reported challenges in reaching Innago's customer support, leading to frustration and delays in resolving issues.
Learning Curve: The platform's interface and features can have a learning curve, especially for users who are new to property management software.

Researcher's Summary:

Stepping into the realm of property management software, Innago emerges as a beacon of user-friendly efficiency. Reviews highlight its intuitive interface, making navigation a breeze even for those less familiar with technology. This ease of use translates into time savings, as tasks that were once manual become automated, allowing users to allocate their time more effectively. Innago's ability to streamline operations and provide valuable insights empowers users to make informed decisions that positively impact their bottom line.

Innago stands out from the competition due to its affordability and comprehensive features. While other property management software options can be expensive and overwhelming, Innago offers a cost-effective solution that caters to landlords of all sizes. Users appreciate the wide range of tools available, including rent collection, tenant screening, lease management, maintenance tracking, and financial organization. The platform's versatility eliminates the need for multiple software solutions, simplifying property management processes.

Innago is particularly well-suited for landlords and property managers seeking an affordable, user-friendly, and efficient solution to manage their rental properties. Its intuitive interface, time-saving automation, and comprehensive features make it an ideal choice for those looking to streamline their operations and improve their overall efficiency. Whether you're a seasoned property manager or just starting, Innago provides the tools and support necessary to effectively manage your rental properties.

Key Features

Online Payments: Securely collect rent via cash, credit and debit cards or ACH transfers; tenants pay a nominal fee for every digital transaction. Automate invoice generation, set up payment reminders and enforce late fees. Tenants can save their usual payment details and automate recurring rent transfers.
E-Leasing: Generate unlimited electronic leases with customizable lease templates and send them to all parties for e-signatures, accessible through mobile devices, to expedite the agreement process. Track every individual lease from the dashboard till the last e-signature is signed.
Tenant Screening: Create custom application forms with unique questions for prospective tenants. Leverage the vendor’s native screening engine powered by TransUnion to instantly access each applicant’s criminal, credit and eviction history. Each screening is available at a cost.
Maintenance Workflow: Tenants can submit maintenance tickets with categories, descriptions, images and videos. Receive instant notifications when a request is submitted and respond quickly from anywhere with its mobile maintenance tools.
Tenant Management: Change lease dates, update rental rates and communicate with tenants from any device. Tenants can view documents, pay rent, submit maintenance tickets and interact with owners and managers through a self-service portal.
Reporting: Generate clean, dynamic reports and use unique filters and quick presets to glean actionable insights. Export reports to MS Excel or any third-party financial program.
Mortgage Calculator: Access balance and payment graph, and receive cost breakdown charts and monthly or yearly amortization tables at no extra cost.

Limitations

At the time of this review, these are the limitations according to user feedback:

Lacks adequate marketing tools.
Lack of an open API means customers miss out on unique integrations and customizations.
Comparatively expensive as tenants have to pay a fee for all kinds of digital transactions.
Doesn’t provide a mobile application for owners.
Doesn’t offer exhaustive reporting functionality.