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#92

Haven Connect is ranked #92 in the Affordable Housing Property Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Haven Connect Pricing

Based on our most recent analysis, Haven Connect pricing starts at $2 (Per Unit, Monthly).

Price
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Starting From
$2
Pricing Model
Per Unit, Monthly
Free Trial
No

Training Resources

Haven Connect is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Haven Connect:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Haven Connect Benefits and Insights

Why use Haven Connect?

Key differentiators & advantages of Haven Connect

  • Alleviate Administrative Burdens: Stay on top of business operations by delegating administrative tasks and reducing legwork using process automation tools. 
  • Increase ROI: Streamline workflows to focus on problem-solving and scalability. Save time and money spent on organizing and categorizing waitlists. Reduce postage costs by sending notices and letters in bulk. 
  • Fill Vacancies Faster: Reduce turnover periods and downtime by automatically updating applicants about waitlists in real-time. 
  • Maintain Compliance: Maintain a clean audit trail and streamline compliance management by securely recording application updates and applicant interactions. 
  • Improve Efficiency: Reduce human error, eliminate false positives and respond to customer queries faster from a unified inbox. 

Industry Expertise

Serves as a vertical integration for affordable housing managers and owners.

Haven Connect Reviews

Average customer reviews & user sentiment summary for Haven Connect:

User satisfaction level icon: excellent

28 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Haven Connect reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Centralized Platform: Consolidates all applicant information and waitlists, eliminating the need for spreadsheets or disparate systems across multiple properties.
  • Streamlined Communication: Enables efficient communication with applicants through various channels, including email, SMS, and physical mail, directly within the platform.
  • Efficient Applicant Tracking: Provides tools to manage and track applicant interactions, application status, and communication history, simplifying the process of identifying qualified candidates.
  • Improved Compliance: Maintains a thorough log of all application updates and communications, ensuring compliance with affordable housing regulations and simplifying audits.

Cons

  • Limited Functionality: Haven Connect may not accommodate complex priority systems, potentially requiring manual workarounds for property managers dealing with various income brackets and priority groups.
  • Learning Curve: Adapting to Haven Connect's system and integrating existing waitlist data and practices could pose challenges for some property managers.
  • Applicant Code Issues: The inability to copy and paste applicant codes can lead to errors and frustration for both applicants and property managers, especially in cases of language barriers.

Researcher's Summary:

Is Haven Connect the software equivalent of finding a haven for your property management needs? User reviews from the past year suggest it might be. Users consistently praise Haven Connect's user-friendly interface, making it a breeze to navigate for both property managers and applicants. One user, a self-described tech novice, compared it to using a smartphone – intuitive and straightforward. This ease of use is a key differentiator, as some competitors' platforms can be clunky and require extensive training.

Haven Connect shines in its efficiency, particularly with its robust filtering feature. Property managers rave about how this feature saves them valuable time by quickly locating specific applicant information, a godsend when dealing with lengthy waitlists. While Haven Connect garners mostly positive feedback, some users have pointed out the occasional system lag, especially when sending mass messages. However, these instances appear to be infrequent and haven't significantly detracted from the overall positive user experience.

Haven Connect is ideally suited for property managers, especially those dealing with affordable housing programs, who are looking to streamline their application and waitlist management processes. Its intuitive design, coupled with its powerful features, makes it a valuable tool for both seasoned professionals and those new to property management software.

Key Features

  • Communication Dashboard: Use customizable templates to send texts and physical notices. Leverage email merging capabilities to combine data files with documents. Automate USPS integrations, label printing and mailing notices. 
  • Applicant Communication: Send reminders via texts and emails to applicants. Set up trigger responses for every step of the application process and provide applicants with a secure link to update information. 
  • Listing Management: Pre-qualify applicants using AMI filters and parameters to drill down on specific insights. 
  • Applicant Portal: Let applicants check their status, update information and apply to other properties through a personal portal. 
  • Pre-Application: Design customizable forms with unlimited personalized questions. Forms are integrable to listing websites. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Lags while sending reminders en masse. 
  •  Doesn’t provide backup capabilities in case of mistakes. 
  •  Applicants can’t copy and paste applicant codes from the portal. 
  •  Bland software interface. 
  •  Doesn’t offer exhaustive reporting functionalities. 

Suite Support

mail_outlineEmail: Not listed.
phonePhone: Not listed.
schoolTraining: The vendor offers onboarding articles and FAQs on the solution in the Support section of their website.
local_offerTickets: Submit tickets from the Support section on the vendor website.
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