DoorLoop Reviews & Pricing

by DoorLoop | Founded 2019, Miami, FL

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Overview Pricing Benefits Reviews Features

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What is DoorLoop?

Industry Specialties: Real Estate

Doorloop is a cloud-based solution helping property managers and owners streamline their daily operations. It can handle every type of housing, including commercial, residential, affordable and community associations. Users can leverage individual communication portals, tenant screening, payment processors, maintenance modules and integrated accounting.

Marketing capabilities help managers increase property visibility and schedule property showings. It facilitates unique integrations with an open API and is available in three pricing plans: Starter, Pro and Premium.

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User Sentiment

Based on 192 reviews:

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DoorLoop Pricing

Based on our most recent analysis, DoorLoop pricing starts at $49 (Per Unit, Monthly).

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Starting From: $49
Pricing Model: Per Unit, Monthly
Free Trial: Yes, Request for Free

Training Resources

DoorLoop is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for DoorLoop:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

DoorLoop Benefits and Insights

Why use DoorLoop?

Key differentiators & advantages of DoorLoop

Streamlined Operations: DoorLoop simplifies the complexities of property management by automating routine tasks such as lease tracking, maintenance requests, and rent collection, allowing managers to focus on strategic growth.
Enhanced Tenant Communication: With its integrated communication tools, DoorLoop facilitates seamless interactions between property managers and tenants, ensuring that inquiries, complaints, and maintenance requests are addressed promptly and efficiently.
Comprehensive Financial Management: DoorLoop offers robust accounting features tailored for real estate, enabling users to manage invoices, payments, and financial reporting in one centralized platform, thus reducing errors and saving time.
Improved Tenant Retention: By streamlining maintenance requests and improving communication channels, DoorLoop helps in enhancing tenant satisfaction, which is crucial for increasing lease renewals and reducing turnover rates.
Accessible Data Insights: The software provides detailed analytics and reporting tools that give property managers valuable insights into their operations, helping them make informed decisions and identify opportunities for improvement.
Scalability: Whether managing a few properties or hundreds, DoorLoop's flexible architecture can scale to meet the needs of any property management business, supporting growth without the need for additional software.
Regulatory Compliance: DoorLoop helps ensure that property management practices comply with local and federal regulations, reducing the risk of legal issues and fines associated with non-compliance.
Mobile Accessibility: With its mobile-friendly design, DoorLoop allows property managers and tenants to access important information and perform tasks on-the-go, enhancing convenience and operational efficiency.
Customizable Features: DoorLoop offers a range of customizable options, from lease templates to reporting formats, enabling users to tailor the software to their specific operational needs and preferences.
Time and Cost Savings: By automating and optimizing various property management processes, DoorLoop significantly reduces the time and financial resources required to manage properties, leading to higher profitability and operational efficiency.

Industry Expertise

DoorLoop possesses specialized expertise in the property management industry, catering to the nuanced needs of property managers, landlords, and real estate investors. Its design and functionalities are tailored to streamline operations, enhance tenant relations, and optimize financial management for residential, commercial, and mixed-use properties. This makes it particularly well-suited for professionals seeking an all-encompassing solution to manage portfolios of any size efficiently, from small property owners to large-scale property management firms.

DoorLoop Reviews

Average customer reviews & user sentiment summary for DoorLoop:

192 reviews

99%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of DoorLoop reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Accounting: Users praise DoorLoop for simplifying complex accounting tasks, such as tracking income and expenses, generating detailed reports, and streamlining the reconciliation process.
Efficient Tenant Management: DoorLoop's features for managing tenants are a big plus for users. The platform allows landlords to screen applicants, handle maintenance requests, and collect rent payments online, saving time and effort.
Improved Communication: DoorLoop facilitates seamless communication between landlords and tenants. Users appreciate the ability to send automated reminders, track communication history, and resolve issues quickly through the platform.

Cons

Limited Customization: Users express frustration over the inflexibility of certain features, particularly concerning reporting and lease agreement templates. They desire more control over tailoring these aspects to align with their specific requirements.
Customer Support Concerns: Some users report difficulties reaching customer support promptly and receiving timely resolutions to their issues. This can be particularly challenging when dealing with urgent matters that require immediate assistance.
Accounting Feature Limitations: While DoorLoop offers accounting features, some users find them somewhat basic and lacking the depth needed for complex property management accounting. They desire more advanced functionalities to handle intricate financial transactions effectively.

Researcher's Summary:

User reviews from the past year suggest that DoorLoop is generally well-received, particularly for its user-friendliness and comprehensive features. Even those new to property management software can quickly learn the ropes and take advantage of tools for rent collection, tenant screening, maintenance requests, and more. This all-in-one approach sets DoorLoop apart from competitors that may specialize in only one area, like tenant screening, forcing property managers to juggle multiple platforms.

However, a recurring gripe among users is DoorLoop's pricing, which some find a bit steep. While the software offers a robust suite of features, cost-conscious users might find themselves weighing the benefits against the price tag. Overall, DoorLoop appears best suited for property managers and owners who value a streamlined, all-encompassing platform and are willing to invest in a solution that centralizes their operations. Particularly for those managing a large portfolio of properties, the time savings and organizational benefits offered by DoorLoop could outweigh the cost. Smaller-scale landlords or property managers with tighter budgets, however, might need to carefully assess if DoorLoop's comprehensive features justify the expense, or if a more budget-friendly alternative might be a better fit.

Key Features

Marketing: Advertise portfolio on multiple listing channels, build a personalized website with business color and logo, and schedule virtual property tours. Collect and track prospect and renter information with a built-in CRM.
Tenant Screening: Screen every prospect’s criminal, eviction and credit history report through TransUnion to find suitable tenants. Pro and Premier plan users can markup screening costs to prospects during application.
Electronic Leases: Generate custom digital leases to let applicants sign documents remotely. Store leases, files, pictures and other digital media in a centralized library. Document storage space varies according to pricing plans.
Online Payment: Leverage partnership with RapidRent to accept rent via debit card, credit card and eChecks. Send payment reminders, track individual payment history, receive renewal alerts and automate penalties for late rent payment. The payment processor is 256-bit military-grade encrypted and maintains PCI compliance.
Individual Portals: Enables tenants to pay rent, submit maintenance requests and add renters insurance. Owners can monitor property workflow, view documents and check distribution payments through individual portals.
Renter’s Insurance: Offers renter insurance programs to safeguard property and replace complicated security deposit transactions.
Workflow Management: Manage user access permissions and job roles, onboard external maintenance vendors and automate repetitive tasks like rent collection, reminders and transaction recording for smooth and efficient workflows.
Maintenance Module: Receive maintenance requests from active tenants, assign vendors for specific tasks and monitor progress from the dashboard. Pay vendors and e-file 1099 tax forms from one place.
Accounting: Automate bookkeeping and ledger maintenance. Offers QuickBooks integration and CAM reconciliation modules with Pro and Premier plans.
Reporting: Generate custom reports to drill down into specific areas and identify profit-making opportunities.
Integrations: Integrate with external software using an open API. Connect apps and automate workflows through Zapier. Only available with the Premier plan.

Suite Support

Offers onboarding, data migration and training support with every pricing plan. Assistance in website portal integration and prioritized support is available with the Premier plan. The Starter pricing plan offers email and chat support, and Pro and Premier plan users can receive support via Zoom calls and screen sharing. Support is available Monday — Friday, from 9 a.m. to 7 p.m. EST.

Email: Available upon subscription.

Phone: Available upon subscription.

Training: Tutorial videos and user guides. Offers unique checklists for turnovers, implementation, sales and more.

Tickets: Not listed.